Customer Care Representatives (Pharma)

Industry

Call Center and Customer Service

Advert ID

USA/415478

Location

Boca Raton

Job Type

Permanent

Hours

Full-Time

Salary Range

13.0 - 13.5 HOURLY

No. of Openings

9

Branch Information

Delray Beach, FL - (USA) 186 NW 5th Avenue FL Delray Beach , FL - 33444 Phone : 561-272-6636

ContactNumber

561-272-6636

Job Description

Manpower is representing a client that is seeking Customer focused representatives.

• Responsible for customer inquiries and complaints regarding company products. Answers and initiates a variety of real-time inbound and outbound voice-based communications in to support customer care.
• Using a computerized system, responds to customer inquiries in a call center environment.
• To resolve customer queries and complaints, which fall within the scope of the assigned responsibilities (Some examples may include transferring to other departments, providing world class customer service, looking up product availability in stores, white mail processing). Agents will have at their disposal a range of tools, processes and systems to address the customers inquiries with speed and efficiency.
• The purpose of the role is to respond to inbound calls, emails and or written inquiries from customers ensuring high levels of customer satisfaction with each interaction.

• Entry Level with prior call center experience preferably in the healthcare industry but not required
• Requires maximum problem resolution
• Works with either close supervision or under clearly defined procedures

• Responds to telephone inquiries and complaints using standard scripts and procedures including sorting, screening, reviewing and scanning whitemail received daily
• Gathers information, researches/resolves inquiries and logs customer calls including emails
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs
• Prepares standard reports to track workload, response time and quality of input