Bilingual Customer Service Coordinator


Call Center and Customer Service

Advert ID




Job Type




Salary Range

CAD40000.00-49000 per year

No. of Openings


Branch Information

Markham, ON - (CAN) 7500-7560 Woobine Ave Unit F ON Markham , ON - L3R 1AB Phone : 905-695-1271



Job Description

Our client a fast, growing National Company located in Markham, is currently looking to add a Bilingual Customer Service Coordinator to their team.

What's in it for you?

*Permanent position with highly reputable company

*Excellent compensation package offered, competitive base salary (in the 40's)

*3 weeks' vacation to start

*100% benefits coverage (medical/dental) upon hire

*Company sponsored pension plan, educational reimbursement

*Company is expanding - huge growth potential!

What's the job?

*The Bilingual Customer Service Representative is responsible for handling inbound service-related calls in the operation centre.

*Take ownership of all calls through an entire life cycle, ensuring that complete customer satisfaction is achieved.

*Handling inbound calls from clients in a fast-paced environment. These calls range in nature from routine property management requests to emergency requests that may involve escalation to senior levels of management.

*Probing and documenting details of client needs and capturing such in a Work Order.

*Properly assessing and assigning priority to work orders to ensure that contractual turnaround times are met.

*Dispatching and communicating work order details to appropriate service provider(s).

*Providing high level of service, care and quality to each and every call.

What do you bring to the job?

*Fluent in FRENCH AND ENGLISH and have previous customer service / call centre experience.

*Additional Spanish is an asset

*Available between 6am-11pm Mon-Fri, occasionally 1 day on weekends

*Flexible to train on day shift for up to 6 months

*Or Straight overnight positions available as well from 8pm-8am, 3 days on 4 days off (must be flexible for various hours initially for training)

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ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.