Bilingual Customer Service Coordinator

Industry

Call Center and Customer Service

Advert ID

CAN_454017

Location

Markham

Job Type

Permanent

Hours

Full-Time

Salary Range

CAD40000.00-49000 per year

No. of Openings

1

Branch Information

Markham, ON - (CAN) 7500-7560 Woobine Ave Unit F ON Markham , ON - L3R 1AB Phone : 905-695-1271

ContactNumber

905-695-1271

Job Description

Our client a fast, growing National Company located in Markham, is currently looking to add a Bilingual Customer Service Coordinator to their team.



What's in it for you?

*Permanent position with highly reputable company

*Excellent compensation package offered, competitive base salary (in the 40's)

*3 weeks' vacation to start

*100% benefits coverage (medical/dental) upon hire

*Company sponsored pension plan, educational reimbursement

*Company is expanding - huge growth potential!



What's the job?

*The Bilingual Customer Service Representative is responsible for handling inbound service-related calls in the operation centre.

*Take ownership of all calls through an entire life cycle, ensuring that complete customer satisfaction is achieved.

*Handling inbound calls from clients in a fast-paced environment. These calls range in nature from routine property management requests to emergency requests that may involve escalation to senior levels of management.

*Probing and documenting details of client needs and capturing such in a Work Order.

*Properly assessing and assigning priority to work orders to ensure that contractual turnaround times are met.

*Dispatching and communicating work order details to appropriate service provider(s).

*Providing high level of service, care and quality to each and every call.



What do you bring to the job?

*Fluent in FRENCH AND ENGLISH and have previous customer service / call centre experience.

*Additional Spanish is an asset

*Available between 6am-11pm Mon-Fri, occasionally 1 day on weekends

*Flexible to train on day shift for up to 6 months

*Or Straight overnight positions available as well from 8pm-8am, 3 days on 4 days off (must be flexible for various hours initially for training)



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