Account Manager/Customer Service



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Branch Information

Monteregie, QC - (CAN) 9140 Boulevard Leduc Suite 210 QC Brossard , QC - J4Y 0L2 Phone : 450-651-0980



Job Description

Account manager / Customer service

Salary: 24 à 26$ de l'heure.

Contract : 6 months to 1 year

Our client, a world leader in the design, manufacture and service of aircraft engines and auxiliary power units is looking for a bilingual Account manager/customer service agent with experience.

You want to be part of an environment where employees from all backgrounds are valued, respected and rewarded so they can achieve their highest potential personally and professionally.

Area of Expertise:

* Provides pre-receipt, pre-delivery as well as after-sale support to customers

* Provides support to the business as well as the team through various administrative tasks.

Typical Roles/Area of Focus:

Incumbent's responsibilities will generally focus on one or more of the followings:

* Customer Service

* Sales Support

* Administration

Specific Responsibilities of Position:

* Front line Customer Service Representative providing full aftermarket support to Customers and Operations in a repair environment for engine Accessories.

* Represents the company as point of contact for Customer while interacting directly with numerous teams within value stream. (ex. Quality, Operations, Engineering, Warranty, Supply Chain, Finance, Sales)

* Interprets customer requirements and ensures they are met while meeting business objectives and building strong Customer rapport

* Review understand (problem solve) issues and escalate as required

* Works towards increasing repeat business in a competitive market

* Manages Customer accounts and collaborates with Sales & Marketing regarding key accounts.

 Customer purchase order (PO) review and order entry into SAP (as required)

 Monitor open PO's for risks to on time delivery and take appropriate actions to mitigate

 Manage all urgent requirements providing customer with updates as required

 Track and monitor customer holds ensuring business targets are respected

 Look for alternatives when target dates do not meet customer requirements

 Resolve invoice disputes

 Respond to customer inquiries (pricing, warranty, etc.)

* Catalogue and track Receiving, Induction holds to ensure business objectives are met

* Support Customer Service team through various administrative duties (reporting, maintaining files etc.)

* Good technical and business sense are an important element of the position.

Educational Requirements:

* Bachelor's Degree with 2-3 years of experience

If you have any experience in Logistic, Transportation, Food industry, Pharmaceutical, Manufacturing or Metal, we want to discuss with you.

Feel free to contact us by phone or email to discuss about this opportunity.