Call Center Representative


Call Center and Customer Service

Advert ID



Basking Ridge

Job Type




Salary Range

Up to USD16/hr

No. of Openings


Branch Information

Parsippany, NJ - (USA) 1719 Route 10 Suite 110 NJ Parsippany , NJ - 07054 Phone : 973-539-4115



Job Description

Customer Care Specialist

Provide Customer service phone coverage in a high call volume call center environment for patient access solutions. Perform associated data entry and multiple clerical tasks.

Key Job Responsibilities

* Handle patient access calls

* Data entry of applications for approval, dental or rejection

* Validate licensed practitioners

* Calculate scripts when applicable

* Trouble shoot order issues

* Determine case status

* Open and date stamp mail when applicable

* Meet department customer service, call and data entry standards

* Perform clerical duties: Filling, Faxing, shredding, folding letters.

* Perform special assignment when requested by management

Education/Experience required

* High school diploma or GED

* Strong customer service experience

* Ability to handle high volume calls

* General computer knowledge with experience in high-volume data entry

* Associate or bachelor's degree, Pharmacy technician certification, registered nurse, clinical

Skills Required

* Good organizational and multi-tasking skills

* Strong analytical skill

* Ability to collaborate and work within a team environment