Customer Service Representative in Downtown Toronto!

Industry

Call Center and Customer Service

Advert ID

CAN_455863

Location

Toronto

Job Type

Contract

Hours

Full-Time

Salary Range

No. of Openings

1

Branch Information

Manpower Canada - (CAN) 4950 Yonge Street Suite 700 ON Toronto , ON - M2N 6K1 Phone : 877-876-7331

ContactNumber

877-876-7331

Job Description

We are currently looking for a Customer Service Representative in Downtown Toronto for one of our clients in the banking industry!!!



This role is accountable to provide excellent customer service and support to assigned business groups and/or customers, acting as the first point of contact for customer transaction, product and/or process inquiries through email, fax, telephone, and workflow technology.



RESPONSIBILITIES INCLUDE (but are not limited to):



* Inbound calls (30-70 calls daily) and outbound calls from/to Advisers and dealer back offices.

* Inquiries would include but not limited to account status and product information about Mutual funds, term products and Insurance.

* Conduct transactional calls

* Handle escalations

* Adhoc tasks as required



TOP SKILLS / EXPERIENCE:



* Ability to multi-task between various processes throughout the day

* Focus on accuracy

* Analytical skills



NICE TO HAVE SKILLS/EXPERIENCE:



* Call Center experience within a large organization

* Previous experience in banking or FI

* Canadian Securities Course or IFIC Mutual Funds course (either completed or in progress)

* Knowledge of mutual funds, term products and insurance

* Knowledge of transfer agency record systems



SOFT SKILLS:



* Strong Customer Service Skills

* Lots of energy

* Very self-aware

* Strong phone etiquette

* Good work ethic

* Go-getter attitude

* Detail-oriented

* Punctual

* Someone willing to grow within the department/bank



WORKING HOURS:



EDUCATION: University degree/college diploma or equivalent.



WORKING LOCATION: Toronto



PAY RATE: $19.30/hour



LENGTH: 4 months contract!