Customer Service Representative

Industry

Call Center and Customer Service

Advert ID

USA_457737

Location

Cary

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD12/hr

No. of Openings

1

Branch Information

Raleigh - Durham NC Area - (USA) 430 Davis Drive Suite 100 NC Morrisville , NC 27560

Branch Phone Number

855-591-7454

Job Description

Job Description

As a Customer Care Assistant working in a call center environment, you will be working to support customers with their accounts. Your responsibilities will include but are not limited to the following:

Ability to navigate through multiple computer applications with speed and accuracy. Work with customers to resolve inquiries.

Provide troubleshooting assistance to customers

Ability to accept and implement coaching and feedback to achieve individual and team performance goals.

Maintain a high level of world class customer service/professionalism to a wide range of customers.

Recommend products that best suit the customer.



Requirements:

Ability to type (WPM vary based on Client Requirements)

Maintain a positive environment, working with co-workers and customers within a diverse culture.

Excellent telephone manner and listening skills, ability to relate to customers in a professional and courteous manner, work in a team environment, work under pressure, sit for long periods of time, excellent attention to detail and multi-tasking, Self-motivation to work under his/her own initiative.

Must pass state, federal and criminal background check

Must have High School diploma or general education degree (GED).

Must be at least 18 years of age or older



Work Schedule/Training Classes HOUR MAY VARY

Production times range are 8am-8pm x 5 days a week. You must be flexible to shifts.



Training schedules are NOT flexible. You must attend every day for 5 weeks. Once training is complete new shift options will be opened to the class and you will be placed based on schedule availability.



Dress Code

Neat, clean, BUSINESS casual attire