Contact Center Agents- French Speakers

Industry

Call Center and Customer Service

Advert ID

CAN_458020

Location

Winnipeg

Job Type

Contract

Hours

Full-Time

Salary Range

CAD14.91-16.00/hr

No. of Openings

1

Branch Information

Winnipeg, MB - (CAN) 400 St. Mary Ave. Suite 105 MB Winnipeg , MB R3C 4K5

Branch Phone Number

204-949-7800

Job Description

Thinking of something New?

Are you experience in helping non-profit organization make a difference?

Then we're looking for you



For over 20 years our client has been helping people and organizations have a positive impact in the world. Listening and engaging directly with customers and donors through multiple channels gives a unique ability to provide the right solutions for extending reach, developing lasting relationships and delivering meaningful results.



Manpower is currently seeking immediate start for Contact Center Agent's French Speakers which commences April 2019 for a temporary full-time work



What we Offer:



* Range of Wages: $14.91 HR - $16.00

* Type of contract: Temporary

* Length: Three months

* Paid Training and Great Incentive Programs

* Between 32 to 40 Hours per week (Hours may fluctuate)

* Location: Downtown

* Inbound call center (Back Office)

* Start date: Starts Immediately



In order to qualify for this role, it is vital that you:



* Be available from Monday through Sunday

* Must be able to work 5 Days a week

* Must be available in between 7:00AM to 8:00PM

* Public Transportation is Available

* High School Diploma or equivalent with a minimum of one year experience in the field or in a related area

* Strong hold of communication skills in both languages English and French

* Excellent written communication skills

* Fantastic experience in Microsoft Office Suites (Microsoft Word, Outlook and Excel)

* Minimum of 35 WPM with 90% Accuracy



Essential Functions



* Show case the highest level of ethical standards and donor stewardship to every call and ensure these principles remain at the heart of our client management and internal teams

* Responsible on providing responsive, proactive and flexible solutions and ideas when servicing our clients' needs and obtain customer information by answering telephone calls, assisting clients and verifying information.

* Responsible for handling clients' complaints, questions and inquiries concerning billing, products, equipment, technical challenges, services and reports problem areas with the utmost degree of professionalism and courtesy with an aim to resolve issues of the customers within one call

* Deal with business transactions associated with new customer account activation on the terminal of the computer while providing alternative solutions with an aim to retain the customer's business

* Communicate and confer with customers by using various web based tools while Working in a single or multiple skill sets or queues over different channels of customer contact

* Use mechanized systems to handle customer request and organize as well as complete service orders

* Keep track of the improvement in the customer retention through programs and provided services

* Make recommendations on upgrades, features, rate plans and accessories as per the requirement of the clients

* Stay updated with the knowledge of each service, product and promotion.



Manpower is a Fortune 500 company, with a worldwide network of 4,400 offices around the globe and 32 offices in Canada. As a world leader in the employment industry, we have been named Americas Most Admired Staffing Company by Fortune Magazine for four consecutive years.



To learn more about the changing world of work, please visit our website and follow us on Facebook Manpower Manitoba.