Customer Service Rep

Industry

Call Center and Customer Service

Advert ID

USA_458055

Location

Fremont

Job Type

Contract

Hours

Full-Time

Salary Range

Based on Experience

No. of Openings

1

Branch Information

Silicon Valley, CA - (USA) 2880 Zanker Road Suite 101 CA San Jose , CA 95134

Branch Phone Number

408-577-1258

Job Description

Manpower is currently recruiting for a Customer Service Repreentative for a Spice Company located in Fremont, CA. Please review the below Responsibilities and Requirements for this position. If interested, please apply now: minda.visperas@manpower.com



GENERAL DESCRIPTION:

This is a highly visible role with the responsibility of the Customer Service Representative is to manage the day-to-day account business of order and return processes. This role coordinates with the Customer Service Manager and the Director of Sales Support to ensure that orders and returns are processed timely and accurately. As the first point of contact for our Grocery Customer, exemplary Customer Service is expected in both written and verbal forms.



DUTIES AND RESPONSIBILITIES:

*Responsible for the order process for their assigned region. Receives orders via email, portals, Netsuite, and phone calls. Orders must be input properly, approved following protocols, and uploaded for the Warehouse Pick Team. Monitors their orders to ensure they are processed and sent out on a timely basis. Communicates issues to Customer Service Manager, Account Manager, Merchandiser, and/or the Director of Sales Support, as applicable.

*Responsible for the return process for their assigned region. Receives return requests via email, portals, Netsuite, and phone calls. Return Authorizations must be input properly, approved, and uploaded for the Warehouse Receiving Team. Creates and sends Call tags to customer. The CSR monitors their RA's to ensure they are processed and received. Communicates issues to Customer Service Manager, Account Manager, Merchandiser, and/or the Director of sales support as applicable.

*Will be the first point of contact for grocery customers and will respond to inquiries made by phone, emails, and portals. Will escalate and direct complaints, if needed, to the appropriate members of management.

*Will run a variety of reports when needed. Will help with the assembly of Marketing and Sales presentation packets. Other tasks, duties, and projects may be assigned based on business needs at Management's discretion.



EDUCATION/JOB EXPERIENCE/WORK REQUIREMENTS:

*High School diploma or equivalent

*Customer Service and/or Order Processing experience

*2 years' experience supporting customer needs. Grocery or food manufacturing office experience a plus

*Extreme attention to detail

*Ability to multi-task and work in a fast-paced environment

*Basic Excel (Vlookup function highly desirable) and Word skills.

*NetSuite (ERP) experience a plus

*Ability to work with demands from multiple sources both internal and external. Keeps cool under pressure.

*Strong verbal and written communication skills