Customer Service Representative

Industry

Call Center and Customer Service

Advert ID

USA_458074

Location

Springfield - Clark County

Job Type

Contract

Hours

Full-Time

Salary Range

USD13-14/hr

No. of Openings

1

Branch Information

Manpower CORE 100 Manpower Place , WI 53212

Branch Phone Number

414-982-1960

Job Description

You have the knowledge and know how. You have the training and experience. You are needed now more than ever and Manpower values your skills! We have immediate openings for Customer Care Specialists in Springfield, Ohio!



What's in it for you?

* Position: Customer Care Specialist

* Location: Springfield, Ohio 45505

* Competitive Benefits

* Contract: Temp To Hire



What is the job?

* Uses computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer

* They have adherence times and handle times to meet.

* Handle in-bound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss.

* Initially works in a single client /functional environment due to limited knowledge and skill set. More experienced associates will be involved in root cause analysis of more complex inquiries and will work in a multi-client or multi-functional environment.

* This role requires listening to our customer's concerns and showing empathy while resolving their issue.

* You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.



What brings you to the job?

* Strong attention to detail

* Love talking to people and ability to WOW customers on every call

* Excellent verbal, written, and listening skills

* Relentless drive to own the customers problem and resolve it

* Ability to adapt well to change

* Ability to work well in a fast paced work environment

* Ability to think outside of the box to resolve problems

* Ability to multi-task using technology, including call handling, loan level review and call documentation

* Minimum high school diploma or GED, and 1 year work experience required

* College degree with 0-1 year work experience, preferred



Stop your job search and apply now! Do you need more information? We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath