Technical Support Specialist

Industry

Call Center and Customer Service

Advert ID

USA_458814

Location

Mason

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD15.00/hr

No. of Openings

1

Branch Information

Cincinnati, OH - N. Kentucky - (USA) 8743 Union Centre Boulevard OH West Chester , OH 45069

Branch Phone Number

513-772-2220

Job Description

Are you looking to work with the world's largest company in the eyewear industry? Manpower has immediate Technical Support Specialist positions available in Mason, OH. These positions require someone with flexibility to work varied schedules, including evenings and weekends. Come and work for a company that will provide you with the skills to jump start your career!



What's in it for you?

* Technical Support Specialist position allows you to take pride in assisting customers



* Excellent starting wage of $15/hr and Manpower pays every Friday!



* Flexibility to work varied schedules, including evenings and every other weekend and to carry Emergency Paging Device as scheduled.



* The first 4 weeks will be a combination of training and transition. During this time the schedule will be Monday - Friday, and hours the would be something like 8:30 - 5:00pm or 9:30 - 6:0pm.



- After the this, the Agent could expect to work a later shift, for example 11:00 - 7:30pm or 1:00 - 10:00pm.



* Use your Customer Service skills to troubleshoot issues and respond to inbound caller's questions related to their accounts



* Opportunity to take FREE online college classes and training courses





What is the job?

* The Technical Support Specialist provides technical support in a timely, consistent and courteous manner to all Support Center customers in the operation of their computer systems for approved applications.



*Provides assistance in resolving most problems of hardware and supported applications, and explains these resolutions in a clear, concise manner.



* Diagnoses/Resolves problems through both questioning techniques and through the use of "remote diagnostics". Assists by giving correct resolutions in a clear, concise and courteous manner





What do you bring to the job?

* A minimum of 1 year in a service-oriented industry, previous technical support role experience preferred



* Intermediate Microsoft Office experience including Excel, Outlook, Word and Internet Explorer



* Previous experience with multi-line telephone systems and the ability to work in a busy Technical Customer Service oriented environment



* Ability to assist callers with a patient and friendly attitude while demonstrating strong verbal and written communication skills



* Strong emphasis on customer satisfaction and issue resolution, as well as the ability to handle customer complaints



* High School Diploma or higher in a technology related field is preferred



Stop your search and apply now! We are looking for someone to start as soon as possible! Need more details on this Technical Customer Service position? Text or call a recruiter at 513-772-2220.