CSR - Spanish Bilingual

Industry

Financial Services

Advert ID

USA_459375

Location

Scottsdale

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD14.25/hr

No. of Openings

1

Branch Information

Manpower CORE 100 Manpower Place , WI 53212

Branch Phone Number

414-982-1960

Job Description

Are you looking for a fast-paced job that will allow you to utilize your skills in industrial environment? Experience the excitement of fostering team unity as you work closely with management and fellow employees. If so, Manpower has immediate openings for an Insurance Specialist position in Scottsdale Arizona USA 85258.



What's in it for you?



First Shift: Mon-Fri 9:00a-6:00p



Location: Scottsdale Arizona USA 85258



Length: 3 months (TEMP TO PERM)



Pay Rate: $14.25



What is the job?



· Responsible for processing inbound calls for initial reporting of claims by policyholder, client (Mortgage Company, etc.) or other.



· Provides status on existing claims to either policyholder and/or client.



· Updates computer records in order to maintain data integrity of information.



· Resolution of customer issues and refers escalated items to higher levels for guidance.



· Researches information in order to provide customers with basic data related to policies.



· Maintains client relationships via quality customer service and timely processing of additional claims request through fax/email.



· Knowledgeable of products related to auto/ mortgage business and additional product/services associated with the company.



· Other duties as assigned by management and may support other departmental areas based on business need.



· Knowledgeable of multiple claims applications including mainframe and windows based systems.



What to bring to the job?



· High School Diploma



· Bilingual Spanish



· Minimum 6 months - 2 years of customer service related experience.



· Knowledge of insurance industry is a plus.



· Understanding of call center environment and importance of service standards.



· Computer literate with emphasis on Microsoft Office software (especially Excel) and Windows.