Technical Service Desk Representatives- London

Industry

Banking

Advert ID

CAN_459571

Location

London

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD17.50/hr

No. of Openings

1

Branch Information

Manpower Canada - (CAN) 4950 Yonge Street Suite 700 ON Toronto , ON M2N 6K1

Branch Phone Number

877-876-7331

Job Description

Manpower is seeking Service Desk Representatives for a Major Financial Institution. This is a full time role, one year contract, with potential for extension and/or hire within the company.



We are seeking both Unilingual ( English) and Bilingual (English/French) representatives.



New Graduates are encouraged to apply to this role!



What's in it for you?



- $17.50 (Unilingual) $18.85 (Bilingual)

- Full time hours

- Opportunity to get your foot in the door with a major Canadian Financial Institution



Qualifications



- Previous customer service experience is an asset

- Candidates must be comfortable with technology and learning new platforms

- Post- secondary education in a technology related field is an asset

- Strong communication skills

- Ability to pass a criminal background and credit check

- Must be flexible to work between the hours of 7:00am -9:00pm Monday to Friday and 7:00am to 7:00pm Saturday and Sunday

- Knowledge of Microsoft Office Suite 2010 is an asset



Job Duties:



The primary accountability of this position is to provide first level technical support. Key responsibilities include:



(1) Respond to a variety of inbound customer calls/emails

(2) Ensure accurate and detailed problem documentation/ticketing

(3) Provide timely escalation and follow-up with support groups and customers

(4) Identify and escalate wide-impact or potential wide-impact outages

(4) Identify trends and opportunities for improvement as well as provide ongoing feedback

(5) Build ongoing support proficiency for other skills and applications



If this sounds like a fit for you, please apply today!



Please apply now ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.