CSR _Spanish Bilingual

Industry

Insurance

Advert ID

USA_459626

Location

Scottsdale

Job Type

Temporary

Hours

Full-Time

Salary Range

Up to USD17/hr

No. of Openings

1

Branch Information

Manpower CORE 100 Manpower Place , WI 53212

Branch Phone Number

414-982-1960

Job Description

Manpower has an immediate openings for an Insurance Specialist position in Scottsdale Arizona USA 85258.



What's in it for you?



First Shift: Mon-Fri 9:00a-6:00p



Location: Scottsdale Arizona USA 85258



Length: 3 months (TEMP TO PERM)



Pay Rate: $17.00hr

Attendance Bonus: $100 ( 1st month )

Training Bonus: $50 ( upon completion )



What is the job?



· Responsible for processing inbound calls for initial reporting of claims by policyholder, client (Mortgage Company, etc.) or other.



· Provides status on existing claims to either policyholder and/or client.



· Updates computer records in order to maintain data integrity of information.



· Resolution of customer issues and refers escalated items to higher levels for guidance.



· Researches information in order to provide customers with basic data related to policies.



· Maintains client relationships via quality customer service and timely processing of additional claims request through fax/email.



· Knowledgeable of products related to auto/ mortgage business and additional product/services associated with the company.



· Other duties as assigned by management and may support other departmental areas based on business need.



· Knowledgeable of multiple claims applications including mainframe and windows based systems.



What to bring to the job?



· High School Diploma



· Bilingual Spanish



· Minimum 6 months - 2 years of customer service related experience.



· Knowledge of insurance industry is a plus.



· Understanding of call center environment and importance of service standards.



· Computer literate with emphasis on Microsoft Office software (especially Excel) and Windows.