Bilingual Customer Service Support Officer

Industry

Banking

Advert ID

CAN_460750

Valid City, State or Zip Code

Scarborough

Job Type

Permanent

Hours

Full-Time

Salary Range

CAD38000.00-42000.00 per year

No. of Openings

1

Branch Information

Toronto, ON - Banking - (CAN) 4950 Yonge Street Suite 700 ON Toronto , ON M2N 6K1

Branch Phone Number

416-225-4455

Job Description

Manpower is partnered with a Top Bank in Scarborough and we are seeking a Senior Bilingual Customer Service Support Officer!



This is a permanent opportunity for an experienced Customer Service professional.



Job Details:

- Permanent opportunity

- 10 am to 6 pm shift

- Scarborough Location

- Salary negotiable

- Benefit package

- Work for a Top 5 Bank!



Job Duties:



- Handling more complex, ambiguous, high risk and high dollar value investigations of requests related to Retail Account Processing.

- You will expedite resolution to issues using independent judgement and analytical thinking to conduct in-depth research using multiple systems/reports to determine the nature of problem, verify work and provide guidance and support.

- You will act as primary point of contact to advise and consult with internal and external clients and ensure internal controls/legal requirements are properly maintained. - You will ensure customer satisfaction is maintained, productivity standards are achieved and Service Level Agreements are met or exceeded.



Qualifications:

- Previous Customer Service experience

- Proven ability to resolve customer issues, deliver exceptional customer service, and strong analytical skills

- Strong communication skills (English and French)

- Attention to detail



Sound like your dream job? Apply today for immediate consideration!



ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.