Service Representative needed in Downtown Toronto!!!!

Industry

Admin and Secretarial

Advert ID

CAN_461008

Valid City, State or Zip Code

Toronto

Job Type

Contract

Hours

Full-Time

Salary Range

Based on Experience

No. of Openings

1

Branch Information

Manpower Canada - (CAN) 4950 Yonge Street Suite 700 ON Toronto , ON M2N 6K1

Branch Phone Number

877-876-7331

Job Description

We are currently looking for a Service Representative in Downtown Toronto for one of our clients in the banking industry!!!!



RESPONSABILITIES:



* Update information on customer files using internal databases.

* Respond in writing to policy owner and advisor inquiries or to notify them of investigation results and any planned adjustments.

* Data-entry with thought

* Refer more complex customer inquiries to designated CSRs for further investigation

* Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

* Back up for the reception area

* Interacting with the internal teams



MUST HAVE:



* Customer service experience in a high volume corporate environment

* Strong verbal and written communication skills (English)



NICE TO HAVE SKILLS:



* Experience/ Knowledge of life insurance industry

* 2-3 years in a role which is very process oriented

* Strong verbal and written communication skills - Bilingual (English/French)



SOFT SKILLS/ATTRIBUTES:



* Logical reasoning

* Self-motivated

* Willingness to learn

* Detail-oriented

* Strong organizational skills

* Accountable

* Reliable

* Ability to prioritize

* Adapts well to change



WORKING LOCATION: Toronto



PAY RATE: $16.80/hour



WORKING HOURS: 9-5



LENGTH: One YEAR contract! Potential for extension.



EDUCATION:



* College/ University Degree or experience in Administrative experience