Central Station Operator


Call Center and Customer Service

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Branch Information

Tallahassee, FL - (USA) 2417 Mill Creek Ct Suite 2 FL Tallahassee , FL 32308

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Job Description

Manpower is recruiting for Central Station Operator in Tallahassee, FL. Hours will be 4:00p.m.-12am. including weekends / holidays.

Job Summary: To provide optimum service for clients in alarm monitoring, dispatching, and troubleshooting.

Job Requirements: Minimum high school diploma or GED, excellent customer service and communication skills, ability to multitask, basic computer and Windows skills. This position must be willing to work a flexible schedule - weekends, holidays, evenings.

Job Responsibilities:

1. Responsible for responding to alarms in the prescribed manner.

2. Maintain accurate accounts of events for alarm activation, dispatch, and other general activity.

3. Troubleshoot system problems with clients to restore operation to the client's satisfaction.

4. Dispatch service technicians for after hours repair of systems.

5. Attend operator's meetings and any scheduled training events.

6. Work closely with technicians and installers during service calls and new account setups.

7. Run and process client reports on a daily, weekly, and monthly basis.

8. Assist in general clerical work and other miscellaneous duties.

9. Other tasks as required.