Bilingual Customer Service Representatives

Industry

Call Center and Customer Service

Advert ID

CAN_462358

Valid City, State or Zip Code

Saint John

Job Type

Temporary

Hours

Full-Time

Salary Range

Up to CAD21.33/hr

No. of Openings

1

Branch Information

Manpower Canada - (CAN) 4950 Yonge Street Suite 700 ON Toronto , ON M2N 6K1

Branch Phone Number

877-876-7331

Job Description

Manpower is partnered with a Big 5 Bank seeking Customer Service Representatives for their contact centre in St. John's, NB.



This is an amazing opportunity to get your foot in the door with a top employer that fosters and develops your growth within the organization!



Working hours between:



Mon - Fri, 9:00am - 5:00pm

Flexibility to work some overtime (evening or weekends) is an asset



What's in it for you?

- $21.33 per hour, shift premium after 6 pm $2.25 additional an hour (applied to whole shift)

- Full time hours

- 6 month assignment, with potential for hire based on performance

- Working at an organization that values you and wants to see you succeed!



Job Duties:



* Listen to client needs and treat each encounter as unique and clarify clients request to ensure they are well served.

* Effectively communicate problems or need for potential changes to allow the team leader to take further action.

* Provide clients with value-added service in explaining claims procedures and coverage and offering clear and complete information based on client needs.

* Records the accident or loss situation into the system with accurate and detailed information in order to determine the cause of loss, bodily injury, accident benefits and extensive property damage exposure (s). Where necessary identify appropriate services required by the client for example, emergency services, appraisal, rental vehicle, towing services etc.

* Meet productivity objectives set by the department in terms of average handle time, after call work, service levels, abandoned percentages, overall adherence compliance and number of incoming telephone calls handled.



Qualifications:



* Bilingualism (French and English)

* High School Diploma or equivalent

* Able to interpret the standard automobile policy and residential policy wordings

* Proven ability to communicate effectively, both verbally and in writing, and interact successfully with claimants, external suppliers, and third parties

* Data Entry

* Familiar with MS Office/Windows