Customer Service Rep (Call Center)

Industry

Call Center and Customer Service

Advert ID

USA_462577

Valid City, State or Zip Code

Jacksonville Beach

Job Type

Temporary

Hours

Full-Time

Salary Range

Up to USD15/hr

No. of Openings

1

Branch Information

Jacksonville, FL - (USA) 9823 Tapestry Park Circle Suite 10 FL Jacksonville , FL 32246

Branch Phone Number

904-807-9608

Job Description

Do you want a rewarding job where you can let your awesome customer service skills shine? Manpower is seeking energetic and reliable professionals to join our team as Call Center Representatives for a Ponte Vedra, FL client. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. Our Call Center Representatives are often the first point of contact for customers, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.



Must have flexible availability, days/weekends/nights, ranging from 6am-10pm (schedules will be provided a week in advance!)



$15 per hour



Summary:

* Answer incoming customer phone calls and take appropriate action for each call

* Maintain customer satisfaction ratings based on explicit criteria set forth by the company

* Attend mandatory training sessions to stay updated on product or company policy changes

* Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input

* Input data into the company computer platform to keep each customer record update



Requirements:

* Customer service orientated and excellent negotiation skills

* High degree of accuracy and attention to detail

* Positive attitude

* Computer proficient

* Clean background and drug screen

* Updated resume must be included with application!