Call Center Position - Bank


Call Center and Customer Service

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Based on Experience

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Branch Information

Toronto, ON - Regional - (CAN) 305 Milner Avenue Suite 903 ON Toronto , ON M2J 5C2

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Job Description

Customer Service Representative - Bank

What Your Role Will Be

You are responsible for managing and developing mutually beneficial banking relationships with customers; thereby meeting specific sales goals and contributing to the Customer Contact Center's growth and profitability by providing quality service via the telephone to the Banks customer base. This includes contributing to the growth of a profitable business through inbound calls and retention activities.

You will act as an expert source of knowledge for customers on a variety of business needs.

What You Will Be Doing

* Develop and maintain banking relationships with customers and foster overall customer satisfaction through the effective use of the Customer Experience Model.

* Assist in clarifying queries customers may have on newly introduced applications

* Maintain strict adherence to Bank Guidelines for Business Conduct and security procedures.

Skills You Already Have and What You Will Learn

* Strong customer focus

* Strong written and verbal communication skills

* Strong telephone etiquette

* Working knowledge of PC user programs

* Keyboarding skills of 30 w.p.m

* High School diploma

What is in it for you:

Accessible TTC location - Birchmount and Eglinton

Long term opportunity

Regular Work Schedules: We are seeking flexibility from candidates as work schedules can be anytime within our hours of operation (Tuesday to Saturday 7:00 am - 11:00 pm), however the shifts will likely be the following:

* Tue - Thu 3 pm - 11 pm

* Fri - 2pm - 10 pm

* Sat 10 am - 6 pm

Pay rate - 19.06$ per hour

Not the job for you, but know someone else who might be interested? Refer them to us for a referral bonus of $100 upon the completion of their first 120 hours of work! Simply ask our consultants for details!

Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.

Are you interested? APPLY NOW