Représentant au Service à la Clientèle bilingue - Montréal!

Industry

Banking

Advert ID

CAN_465967

Valid City, State or Zip Code

Montréal

Job Type

Contract

Hours

Full-Time

Salary Range

Based on Experience

No. of Openings

1

Branch Information

Manpower Canada - (CAN) 4950 Yonge Street Suite 700 ON Toronto , ON M2N 6K1

Branch Phone Number

877-876-7331

Job Description

We are currently looking for a Bilingual (FRENCH/ENGLISH) Customer Service Representative for one of our clients in the banking industry in Montreal!!!!!



The primary purpose of this job is investigating wire payments and dealing with wire transfers in regards to large amounts of money.



RESPONSIBILITIES INCLUDE (but are not limited to):

* Responsible for investigation 50-100 misdirected fraud transfers, per day

* Handling large sums of money though wire transfers

* Servicing internal vs external clients

* Utilizing different system Ex. itrack, Pathway

* Responsible for tracking individual productivity schedule

* Assisting customers with fund inquiries for both BMO Toronto and Harris Bank

* Responsible for individual itracks report and action of individual cases (case load)

* Responsible for daily communication with different bank branch, retail, commercial, external, internal clients

* Customer privacy is verify important within this role, as large amount of personal information is dealt with daily



TOP SKILLS / EXPERIENCE:

* Strong English and French communication-Written and Verbal

* Previous Excel and Microsoft Word experience



SOFT SKILLS:

* Excellent organizational, interpersonal, written and verbal skills.

* Strong multitasking skills

* Strong attention to detail

* Works well under pressure and meet required deadlines



NICE TO HAVES:

* Previous account experience

* Banking experience