Customer Service Rep


Admin and Secretarial

Advert ID


Valid City, State or Zip Code

East Syracuse

Job Type




Salary Range


No. of Openings


Branch Information

Syracuse, NY - (USA) 250 Harrison Street Suite 501 NY Syracuse , NY 13202

Branch Phone Number


Job Description

Under general supervision, the Customer Service Rep. will respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties. May handle and resolve complaints

Essential Functions:

- Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc.

Reports customer feedback to management.

- Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes.

- Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records.

- Assures proper invoicing of accounts by verifying computer-generated invoices.

- Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors

- Schedule loads as required.

Maintain updated reports to ensure all loads are empty and closed.

- Resolve refused product, over, short and damaged (OS&D) orders.

- Follow attendance policy, show up for work on time and ready to work assigned shift.

- Perform other duties as required and assigned.

Knowledge Skills and Abilities Required:

- Ability to work in a fast paced environment.

- Ability to handle multiple tasks at the same time.

- Flexibility and initiative.

- Experience working with challenging customers.

- Excellent communication skills.

Strong problem solving skills

- Understand the specific needs and requests of customers, the nature of their product and storage and handling need

- Must be able to relate to other people beyond giving and receiving instructions: they must get along with co-workers without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism from a supervisor.

Tools and Technology:

- Knowledge of Warehouse Management Systems

- Knowledge of Microsoft Off ice Suite.

- Desktop computers.

- Accurate typing and data entry skills

Educational Requirements:

- High school diploma or general education degree (GED), or at least one year related work experience.