Insurance Customer Service Representative



Advert ID


Valid City, State or Zip Code


Job Type




Salary Range

Based on Experience

No. of Openings


Branch Information

Teays Valley, WV - (USA) 4 Mission Way Suite 100, Scott Depot WV Teays Valley , WV 25560

Branch Phone Number


Job Description

Manpower is recruiting a customer service representative who can interact with an insurance agency's customers to provide information in response to inquiries about products and services. The CSR will also handle and resolve customer complaints.

Job Duties:

* Customer Interaction

o Handle communication with customers and be knowledgeable on their specific policy needs

o Distribute paperwork to policy holder's via their preferred line of communication

o Assist customers in understanding their policies and whether they have specific coverages or if a certain type of loss is covered

o Follow up to make sure customers understand and complete necessary action items

o Analyze customer complaints and maintain strong relationships by recommending appropriate solutions

* Carrier Interaction

o Communicate with carrier underwriters and processors to facilitate various types of policy changes

o Work to understand the customer and ensure the underwriters have the appropriate information to help make informed underwriting decisions

* Office Duties

o Process all policy changes with appropriate carrier personnel and systems

o Document and file all policy changes in Agency Management System

o Distribute all necessary paperwork from Agency Management System and/or carrier sites to appropriate parties

o Communicate with producers on current policies and renewals that need attention

o Handle invoicing to customers when necessary

o Receive visiting customers in the office and provide them with necessary assistance to their policies

Job Requirements:

* Hold and maintain active property & casualty insurance license

* Previous customer service representative experience

* Familiarity with applied systems agency management software or other insurance based CRM

* Microsoft Office proficiency

* Basic computer and typing skills

* Strong communication skills

o Ability to deescalate emotional customers

* Enthusiastic, self-directed, organized, service oriented, strong multi-tasking skills

Who is Manpower?

Locally owned, but globally connected, Manpower is a full-service human resources staffing and recruiting company. Manpower connects qualified candidates with regional employers throughout West Virginia, Ohio, Kentucky and surrounding. Manpower has your job search covered!

Whether it's temporary staffing or professional recruiting, Manpower is the regional leader in staffing solutions. Want to learn more? Visit us on the web at or check us out on Facebook @WVManpower.