Bilingual Patient Enrollment Coordinator

Industry

Health and Safety

Advert ID

CAN_467295

Valid City, State or Zip Code

Moncton

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD16/hr

No. of Openings

1

Branch Information

Saint John, NB - (CAN) 1 Market Square Unit 101 NB Saint John , NB E2L 4Z6

Branch Phone Number

506-633-7474

Job Description

Manpower is currently recruiting for two Bilingual Patient Enrollment Coordinators for one of our growing Clients in Moncton, NB. This is a six month contract, Monday to Friday day shift and pays $16/hour. These positions start as soon as the right candidate is found!



Key Responsibilities



* Obtain and enter information into a computerized system;

* Complete treatment reporting requirements;

* Educate patients on clinic appointment policies;

* Direct calls to other Health Care Providers as needed by nursing team;

* Provide assistance with document filing and submission of treatment reports;

* Answer telephone inquiries while using sound judgment when navigating the patient inquiry;

* Schedule patient appointments;

* Managing email communications; and

* Escalate calls to physicians'/practice manager/clinic nurses and patient program coordinators when required.

Qualifications



* High school or GED required;

* Minimum of 2 years customer service experience;

* Knowledge of medical terminology is an asset;

* Strong communication skills, excellent telephone manner;

* Ability to handle a "call center" environment: work quickly and multi task;

* Ability to exercise good judgment to handle calls appropriately;

* Ability to demonstrate good knowledge of computer software applications; Outlook, Word, Excel; and

* Ability to proofread and draft correspondence, forms, and other documents.