Call center Representative - Bank



Advert ID


Valid City, State or Zip Code


Job Type




Salary Range

Based on Experience

No. of Openings


Branch Information

Markham, ON - (CAN) 7500-7560 Woobine Ave Unit F ON Markham , ON L3R 1AB

Branch Phone Number


Job Description

Manpower is looking for an energetic Outbound Call center Representative for one of our leading banking clients located in Scarborough. If you are looking for a long term, challenging position then this is the one for you!

What Your Role Will Be

You are responsible for managing and developing mutually beneficial banking relationships with customers; thereby meeting specific sales goals and contributing to the Customer Contact Centre's growth and profitability by providing quality service via the telephone to the Banks customer base. This includes contributing to the growth of a profitable business through the placement of outbound calls, cross-selling and retention activities.

You will act as an expert source of knowledge for customers on a variety of business needs.

What You Will Be Doing

* Develop and maintain banking relationships with customers and foster overall customer satisfaction through the effective use of the Customer Experience Model.

* Assist in and contribute to the development and growth of profitable business across the protection, credit, investment and day-to-day banking product and services lines.

*Cross selling and Upselling of banking products in a target driven environment

* Maintain strict adherence to Bank Guidelines for Business Conduct and security procedures.

Skills You Already Have and What You Will Learn

* Strong customer focus

* Strong written and verbal communication skills

* Strong telephone etiquette

* Working knowledge of PC user programs

* Keyboarding skills of 30 w.p.m

* High School diploma

What is in it for you:

Accessible TTC location - Birchmount and Eglinton

Long term opportunity

Regular Work Schedules: We are seeking flexibility from candidates as work schedules can be anytime within our hours of operation (Tuesday to Saturday 7:00 am - 11:00 pm), however the shifts will likely be the following:

* Tue - Thu 3 pm - 11 pm

* Fri - 2pm - 10 pm

* Sat 10 am - 6 pm

Pay rate - 19.06$ per hour