Customer Service Representative


Building and Construction

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Branch Information

Denver, CO - DTC - (USA) 7887 East Belleview Avenue Suite 1100 CO Denver , CO 80120

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Job Description

Hiring multiple Customer Service Representatives for a leading international manufacturing company to assist with customer orders, sales, issues, and information. The Customer Service Representative is responsible for accurately entering and processing customer orders into SAP, providing follow up communication and maintaining accurate records to ensure business objectives are met. You'll be interacting with customers to provide service and information in response to inquiries about products and services, and handle and resolve issues and complaints.

Accuracy and attention to detail is key. Prefer B2B experience, and construction industry related experience is helpful. Must pass minimum keyboarding/alpha-numeric test with accuracy and MS Office test. Minimum 1 year experience as CSR.


* Receives customer orders via phone, fax, or email and efficiently processes orders while ensuring accuracy.

* Ensures needs are met with both product and shipping methods.

* Provides information to customer regarding questions or discrepancies.

* Proactively identifies and helps implement enhancements to order management processes and tools to promote a positive customer experience, streamline order processing, and provide scalable solutions.

* Confirms and oversees product availability in order to fulfill customer orders.

* Manages backlog of assigned open sales orders, ensuring that orders flow through the order fulfillment cycle efficiently


* Knowledge of computer programs including Microsoft Word, Excel, Outlook, SAP and CRM

* Strong customer service skills including interpersonal, written and oral communication skills via phone and electronic communication.

* Ability to multi-task

* Excellent organizational and prioritization skills

* Ability to obtain and maintain product knowledge

* Attentive to details

* Promote a positive work environment at the all times.

* Ability to provide the highest standards level of customer service and product quality.

* High School Diploma or equivalent

Drug Screen required