Agent 2

Industry

IT

Advert ID

USA_469671

Valid City, State or Zip Code

San Antonio

Job Type

Permanent

Hours

Full-Time

Salary Range

Up to USD26/hr

No. of Openings

1

Branch Information

San Antonio, TX - Downtown - (USA) 6243 IH 10 West Suite 110 TX San Antonio , TX 78201

Branch Phone Number

210-734-7300

Job Description

Manpower is Now Hiring!!!



Rate of Pay: $26.00

Shift: 5AM-8PM 40 hour week with back-to-back days off but not limited to a Mon-Fri schedule



Job Description:

This position is responsible for providing Technical Support to internal and external customers by solving complex software issues, dispatching field service for hardware issues and answering usage questions regarding proprietary software and hardware. The person in this role is vital in managing, resolving, and facilitating resolution for BD Pyxis dispensing platforms.



Technical Skills

MS SQL Server (SQL 2008/2012) 3+ years

- Must be able to write advanced queries (i.e. Select and Join statements) and analyze SQL data within complex database structures.

- SSIS (SQL Job) exposure/experience

MS SQL Reporting Services

MS OS knowledge (3+ Years)

Windows Server 2008/2012

Windows 7 and Windows 10

Microsoft IIS and Web Applications

Ability to use and interpret results from troubleshooting tools (2+ years), including but not limited to:

- Application logs

- OS event logs

- Performance Monitor

- Performance Counters

- Task Manager

Active Directory with a basic understanding of Group Policies and Security Permissions (1+ years)

Networking topology and troubleshooting (2+ years)

- DNS

- DHCP

- LAN/WAN

- Telnet

- Ports (Networking/OS)

- Wireshark

Understanding XML (1+ years)

VMware experience or exposure (1+ years) Wireshark (1+ Years)



Soft Skills

- Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems. Excellent time management skills with the ability to manage multiple high priority issues simultaneously.

- Strong personal commitment to quality, customer service and patient safety.

- Ability to understand and communicate complex technical systems to a non-technical audience.

- Works well in a team environment.

- Proven ability to maintain a professional demeanor when handling complex user issues and high pressure situations.



Education

The ideal candidate is a college graduate with a Computer Science degree or equivalent experience.

Pharmacy or nursing experience a plus.

Preferred Certifications

CCNA, CCNP, A+, MCTS, MCSE