Bilingual Collections Agent


Call Center and Customer Service

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Manpower Canada - (CAN) 4950 Yonge Street Suite 700 ON Toronto , ON M2N 6K1

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Job Description

Calling all Bilingual Collections Agents in Waterloo! As a Bilignual Collections Agent working with our client in the Insurance Industry, your main function will be to review and collect outstanding payments on delinquent tax accounts. Our client is hiring a bilingual induvial to join their team, $18.10 per hour! This is a full time contract role starting at 6 months with high possibility of an extension or permanent placement.

The main duties and responsibilities include:

* Actively manage a queue of past-due accounts to ensure company delinquency and write-off targets remain at acceptable levels.

* Initiate outbound calls to all delinquent customers based on timing tree.

* Handle all inbound calls on delinquent accounts, regardless of who the account has been assigned to.

* Communicate with the Municipalities and Law Firms

Are you interested? The ideal candidate will possess:

* Minimum 3-5 years collections experience (in-house or third party) in call center environment an asset but not mandatory.

* Thorough knowledge of collections on mortgages and the laws associated with it

* Excellent analytical skills and decision making skills

* Ability to have a conversation with our customers and strong negotiation skills

Does this sound like your dream job? Apply Today!

ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.