Processing Specialist


Admin and Secretarial

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Branch Information

Manpower CORE 100 Manpower Place , WI 53212

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Job Description


Percentage of Time on Phones: 0 - 5% (2 to 4 calls a day to the insurance company or agent)

Training will be provided during normal scheduled hours.

High-stress/fast paced environment - Fast pace but not high stress

Extended beyond the end date - Potential

Temp to Perm - Yes, potential based on business need and their production pattern.

Once the employee learns their assignment, many people have their headsets on listening the music. Usually, the employees make callouts everyday to gain clarity with an agent or insurance company. Some days they may need to make a call(s) and other days they may not necessarily need to make a phone call at all. These are outbound calls only and never to the homeowner. We do not call or receive calls from homeowners.

The manager is looking for a candidate that is excited about the position, feel comfortable using computers (have typing experience) and doing the work - the employees will have production goals with processing x amount of items per hour and meeting quality guidelines as well.

The manager is open to reviewing resumes if at least 1 of the Prior Working Experience below is met, including processing ( typing skills, etc.)

Prior working experience (any of these):

* Banking

* Finance

* Mortgage lending experience

* Insurance

* Processing experience

Strong Skills:

* Past roles focused on production and quality

* Accuracy

* Strong attention to detail

* Ability to adapt well to change

Day to day responsibilities - Reviewing/updating per documents received to ensure insurance coverage is up to date. Process documents in an accurate and timely manner to ensure proper insurance coverage for homeowners and client satisfaction goals, call outs as needed.

Personality skills - Friendly, patient, eager to learn with great attention to details

Qualifications - Basic computer skill with ability to toggle between multiple screens

Hazard Insurance Processors will review various types of insurance documents and update the hazard insurance lines on the clients servicing system according to established procedures. Processors will verify that the policy contains acceptable coverage and disburse premium payments from the escrow account if required; make necessary outbound phone calls to insurance agents, and companies to update insurance policies and obtain needed (missing) information. Perform maintenance as necessary for policy changes, letters, notices etc. Insure all items are processed in a timely manner to meet or exceed established standards.