Customer Service Tech

Industry

Call Center and Customer Service

Advert ID

USA_470065

Valid City, State or Zip Code

Union City

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD17.50/hr

No. of Openings

1

Branch Information

Silicon Valley, CA - (USA) 2880 Zanker Road Suite 101 CA San Jose , CA 95134

Branch Phone Number

408-577-1258

Job Description

The Service Technician position supports the Dyson Service Center by providing on-site service and technical support to Dyson customers. This position is in a retail environment with weekend and evening hours necessary.



-Minor repairs, will train

-Shipping UPS & FedEx

-Good Customer service Skills / Sales

-Retail environment. Need 2-5yrs sales experience.



MAIN ACCOUNTABILITIES AND SUPPORTING ACTIVITIES

Technical Service & Support

* Provide Dyson customers with technical support including the servicing/repairing of their Dyson products.

* Responsible for the proper diagnosis, troubleshooting and repair of Dyson customer products to include vacuums and other products.

* Manage and deliver a high-quality customer experience from the service/repair perspective.

* Properly manage parts usage and inventory as required and/or directed.

* Provide real time feedback to Technical Service Team regarding technical support issues to assist team on improving customer experience and product reliability opportunities.

* Capture and report any emerging product reliability and safety issues.

Reporting

* Submit daily/weekly reports of products and customers serviced.

* Any other reporting protocol required.

Other Duties

* Support Technical Service Team in evaluating needs and opportunities to best support Dyson consumer repairs in region.

* Assist Technical Service Team in evaluating ongoing training needs

* Support all repair products and/or training activity through personal liaison. Ensure all process activity is communicated and Dyson service levels are understood and exercised.

* Assist Technical Service Team in investigation escalated repair instances

* Other duties as required

Other Requirements

* Ability to lift and move up to 50 lbs.

* Proven ability to build and maintain strong relationships with people at all levels of a business

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.



CONTACT MATT.HOVIK@MANPOWER IF INTERESTED - 510 440 9040