Program Coordinator


Manufacturing and Production

Advert ID


Valid City, State or Zip Code


Job Type




Salary Range

Up to CAD45000.00 per year

No. of Openings


Branch Information

Kitchener, ON - (CAN) 589 Fairway Road South Unit 5 ON Kitchener , ON N2C 1X4

Branch Phone Number


Job Description

Are you someone who thrives in project management? Do you enjoy working with the purchasing and production team? If so read on!!

We are looking for a Program Coordinator that provides support and bridges the gap between Customers and the Sales and Operational teams to successfully deliver our products to Customers in a timely manner.

The Program Coordinator is responsible for the management of projects to remain on time and within budget and to address problems as they arise.

What is the job??

*Review and accurately define customer requirements

*Communicate regularly with customers to ensure effective support of customer needs

*Ensure all customer documentation is compiled and made available

*Determine cause and rectification plans with input from internal team members

*Document, track, and report on project status; Provide detailed records of programs, schedules, and results upon request

*Complete other activities as assigned by the Sales team

*Enter orders in a timely fashion

*Provide information on pricing, production and delivery schedules, answering customer inquiries and requests, and revising existing orders in a professional and timely manner

*Respond to customer complaints using problem solving skills to effectively resolve customer issues

*Maintain frequent dialogue with customers

*Communicate capabilities to customers and identify opportunities for cost/time savings

*Be aware of competitive activity

*Provide sales and customer service support to Account Executives in the field

*Participate and/or lead in Sales Order Review meetings and be able to provide information to internal departments on customer requirements

*Participate in Production meetings and be able to provide information to internal departments on customer requirements

*Relay all issues to cross functional teams and solve or escalate issues affecting orders when these remain unresolved

*Correlate sales and budget information into weekly and monthly reports for Senior Management

*Cross train and provide backup program coordinator support for other FELLFAB plants as required (travel to other facilities)

*Provide sales and customer service support to account executives as required

What you will have to be successful in this role :

*Post-secondary education and/or College Diploma in a business related field

*Strong working knowledge of EXCEL is a MUST

*Excellent Organizational, multi-tasking skills

*Strong decision making and problem solving skills

*Ability to manage multiple projects at any given time

*Ability to interpret technical documents and drawings

*Ability to work under pressure with minimal supervision

*Ability to interface with multiple functional departments

*Ability to communicate at all levels, both verbally and in writing

*Ability to maintain accurate and detailed documentation

*Ability to work independently and as part of a larger team

*Previous experience in a manufacturing environment is preferred

*Ability to take initiative, recommend solutions, and assist other departments as necessary

ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.