Bilingual (FR/ENG) Technical Support in Toronto!!

Industry

Call Center and Customer Service

Advert ID

CAN_470382

Valid City, State or Zip Code

Toronto

Job Type

Contract

Hours

Full-Time

Salary Range

Based on Experience

No. of Openings

1

Branch Information

Manpower Canada - (CAN) 4950 Yonge Street Suite 700 ON Toronto , ON M2N 6K1

Branch Phone Number

877-876-7331

Job Description

We are currently looking for a Bilingual (FR/ENG) Technical Support agent for one of our clients in the banking industry!!!!



The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.



RESPONSABILITIES:



* Approve the resolution of customers service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills.

* Act as escalation point for clients/customers.

* Approve the referral of unresolved customer grievances to designated departments for further investigation.

* Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

* Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.

* Solicit sale of new or additional services or products.

SKILLS:



* Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.

* Strong ability to work independently and manage one's time.

* Strong ability to accurately document and record customer/client information.

* Strong leadership and mentoring skills necessary to provide support and constructive performance feedback.

* Previous experience with computer applications, such as Microsoft Word and PowerPoint.



WORKING LOCATION: Toronto



WORKING HOURS: Hours will be between 7:00AM-8:00PM Mon-Fri



PAY RATE: $23.47/hour



LENGTH: 2month contract!