Education Coordinator needed in MTL!

Industry

Admin and Secretarial

Advert ID

CAN_470667

Valid City, State or Zip Code

Montréal

Job Type

Contract

Hours

Full-Time

Salary Range

Based on Experience

No. of Openings

1

Branch Information

Manpower Canada - (CAN) 4950 Yonge Street Suite 700 ON Toronto , ON M2N 6K1

Branch Phone Number

877-876-7331

Job Description

We are currently looking for an Education Coordinator in MTL for one of our clients in the insurance industry!



Group Retirement Solutions (GRS) serves the needs of Plan sponsors and members across Group Retirement businesses, helping Canadians save for a better retirement and lead healthier lives.

Manulife offers corporate clients the opportunity to educate their group members on the group retirement offerings through the provision of educational programs and guidance.

The overall mandate of the Financial Education team is to develop, lead and support the financial educational programs Manulife offers to Group Retirement corporate clients. The team plans, prepares, organizes and delivers successful educational sessions for both new and existing corporate clients.

Supporting the Education team, the Education Coordinator role's mandate is to:



* Schedule and coordinate plan member education sessions

* Gather, track and measure member satisfaction and Finance Education Specialist (FES) activity requirements through reports

* Collaborate with all Education Coordinators across the regions to ensure consistent processes and service standards; help each other with the workload as required



Key Accountabilities:



Plan member education session planning



* Schedule, coordinate plan member education sessions for assigned region(s), national cases, and roadshows - working directly with clients; set up Webinar invitations

* Monitor shared mailboxes for assigned region for education requests from multiple key stakeholders including Account Executives (AE), Client Relationship Managers (CRMs), plan sponsors and advisors

* Schedule employee contractors as required and, coordinate and send necessary client presentation material requirements to contractors

* Order and ship kiosk materials for roadshows - provide shipping and contact details

* Order various client information kits (enrolment, annual review, fund pages) and send to various locations

* Work with various key stakeholders to coordinate sessions and national roadshows- order the materials requirements for small and mid- sized cases



Reporting/Administration



* Send member education survey to Plan Administrators/Advisors for all market segments

* Enter client education session feedback forms onto system for statistical analysis

* Create and maintain seminar activity report with data from each Financial Education Specialist (FES)

* Create monthly and year end reports on member satisfaction and various FES activity requirements

* Obtain and send market source report data (seminar activity/survey data) to Client Relationship Managers (CRM)

* Order office and client material supplies for assigned team; maintenance for copy machines



Competencies



* Proficient in Microsoft Office products

* Project management skills

* High attention to detail

* Strong planning skills with a proven ability to meet tight deadlines of multiple priorities with ability to self-manage

* Excellent command of the English language, written and spoken, French oral and written an asset

* Strong interpersonal, organizational and communication skills

* Ability to manage conflicting priorities

* Ability to engage and negotiate a group to common goals