CSR_ Marine Parts

Industry

Manufacturing and Production

Advert ID

USA_471415

Location

Miramar

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD21/hr

No. of Openings

1

Branch Information

Manpower CORE 100 Manpower Place , WI 53212

Branch Phone Number

414-982-1960

Job Description

Manpower is looking for a Customer Support Representative for Miramar, Florida 33025



Pay Rate: $21HR

Term: 6 months ( temp to perm )



Job Description

The Customer Service Representative oversees our ConSol ticketing system. You will take in new request for quote, new POs from customers, inquiries, and handle discrepancies



Responsibilities:

* Review inquiries from internal and external customers.

* Assign tickets (customer request) to team.

* Reviews the tickets, merges, add comments and any pertinent information that can be found in SAP pertaining to the request.

* Review Order Acknowledgments, PO delivery delays, comments from supplier and update the team.

* Assure that all requests are assigned immediately.

* Escalate any urgent request or reminders to Spare Parts Manager.

* Review ConSol at the end of day to assure all tickets have been assigned.

* Provide customers email acknowledgment with receipt of inquiry.



Experience and Qualifications

* Associate's Degree in engineering, or administration in related field plus 2-3 years experience in a customer service/call center operation, or working knowledge of product lines covered