Call Center Representative

Industry

Call Center and Customer Service

Advert ID

USA_471716

Location

Evansville

Job Type

Temporary

Hours

Full-Time

Salary Range

Up to USD13.00/hr

No. of Openings

1

Branch Information

Evansville, IN - (USA) 915 N. Green River Road IN Evansville , IN 47715

Branch Phone Number

812-474-7485

Job Description

We are recruiting for a Call Center representative. The role works day shift hours, earns $13 an hour and is a temporary to permanent opportunity. If you have the experience below, sign up at www.manpower.com and call us at 812.429.7321.



Duties and Responsibilities

* Collects, assesses, and processes customer complaints in a compliant and timely manner to meet applicable regulatory requirements (received via telephone, email, social media, chat)

* Communicates with customers to establish full understanding of issues, identify needs, and provide approved information and fulfillments to maintain or regain satisfaction

* Assesses possible existence of a health hazard and need for further investigation and escalation with each complaint

* Self-monitors work with established reports to help ensure procedural compliance

* Primary role is customer communications; once high performance is achieved, eligible for other tasks, such as closing event records, handling specific escalated communications, monitoring, providing specific follow-up communications (unacceptable lab calls), special events and projects within department

* Works variable 8-hour shift between the hours of 8:00 am and 5:00 pm Monday through Friday, and rotates a Saturday 8:00 am - 4:30 pm shift with co-workers; must be able to work overtime as required; option to rotate after-hour cell phone coverage of after-hours calls with co-workers



Experience, Knowledge, and Skills Desired

* Bachelor's degree preferred

* Two plus years of customer service experience required; proven ability to provide great customer service and maintain composure during challenging customer situations

* Demonstrated dependable attendance record

* Proficient in toggling between various computer systems while handling customer communications

* Excellent analytical decision making and problem solving skills

* Ability to follow procedures while using sound judgment to recognize and escalate unusual events

* Positive attitude, team-oriented, cooperative

* Embraces and adapts to change

www.manpower.com and call 812.429.7321