Enrollment Specialists Needed!!!

Industry

Insurance

Advert ID

USA_472421

Location

Jacksonville

Job Type

Contract

Hours

Full-Time

Salary Range

Based on Experience

No. of Openings

1

Branch Information

Jacksonville, FL - (USA) 9823 Tapestry Park Circle Suite 10 FL Jacksonville , FL 32246

Branch Phone Number

904-807-9608

Job Description

Are you looking to put your insurance experience to use and improve customers' lives??? We are staffing for a temporary opportunity that will begin in October at a large insurance company in the Jacksonville Beaches area! Qualified Candidates MUST have the Florida 2-15 Life and Health Insurance License and be open to work between 8:00am and 8:00pm. This is a call center environment so applicants must be comfortable being on the phone working with customers and assisting them with enrollment.



License Requirements: FL 2-15 Life & Health REQUIRED license and TN and UT are PREFERRED

Work Schedule: Call Center is open 8am-8pm



Three Shifts Mon-Fri-

7:45am-4:45pm

9am-6pm

11am-8pm



Enroller Job Duties:



Answering phones from customers professionally and responding to customer inquiries and complaints.

Making outbound calls to encourage enrollment

Ability to overcome objections and present company products

Handling and resolving customer complaints regarding product sales to customer service problems.

Providing customers with the organization's service and product information.

Identifying, escalating priority issues

Routing inbound calls to the appropriate resources.

Completing call logs and call reports as necessary and updating them in the database.

Obtaining and evaluating all relevant data to handle complaints and inquiries.

Recording details of comments, inquiries, complaints, and actions taken.

Managing administration, communicating and coordinating with internal departments.

Service and Support Allstate Benefit initiatives

Work within a group setting providing positive energy even in difficult times

Meet or exceed production goals established by manager and counselor



Skills and Specifications



Technical expert in related computer applications.

Familiar with Enrollment system not required but preferred

A positive attitude and great communication skills as well as ability to work with others in close manner

Good keyboard skills and impressive telephone etiquette.

Able to react effectively and calmly in emergencies

Able to maintain customer confidentiality.