Domestic Customer Service Agent


Call Center and Customer Service

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Branch Information

Honolulu, HI - (USA) 737 Bishop Street Suite 122 HI Honolulu , HI 96813

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Job Description

Expedite and route movement of incoming and outgoing cargo and freight shipments in airline, train, and trucking terminals, and shipping docks. Take orders from customers and arrange pickup of freight and cargo for delivery to loading platform. Prepare and examine bills of lading to determine shipping charges and tariffs.

* Prioritize the work flow of cargo movements

* Prepare export/import documentation correctly

* Insure the timely movement of cargo from origin to destination

* Approach each customer file as an opportunity to exceed expectation and build customer confidence

* Make sure all work completed meets Commodity Forwarders quality standards

* Makes sure all necessary reports and records are complete, timely, and accurate

* Coordinate all necessary deliveries while maintaining our strict delivery guidelines.

* Assist the sales team to achieve the goals for customer retention and new sales.

* Process claim paperwork timely and accurately with carriers.

* Make sure the department provides the support required by other departments and stations to maximize customer and vendor satisfaction and optimize profit.

* Complete responsibilities for all billing requirements to achieve goals.

* Adhere to all Policies and Procedures.

* Perform any other related duties as necessary.