Enrollment Speciliast


Admin and Secretarial

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Branch Information

Lithia Springs, GA - (USA) 591 Thornton Road Suite K GA Lithia Springs , GA 30122

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Job Description

Enrollment Specialist

Enrollment Specialist needed with experience using Customer Relationship Management tools such as Salesforce. Knowledge of electronic insurance setups and processes. Knowledge of Medicare guidelines preferred but not required.

What does this Enrollment Specialist career offer you?

● Full time hours (40 hours per week)

● Working hours are Monday to Friday 8 am to 5 pm

● Potential to become a permanent employee with the company

● Tuition Assistance program with the University of Phoenix

● Compensation rate of $19-$20 per hourly based on experience

What are the job responsibilities?

● Process incoming Enrollment cases based on standard operating procedures and documented workflow

● Complete customer activations via Third-Party systems according to stated guidelines

● Coordinate with internal teams to ensure a positive and successful Enrollment experience

● Sort and process incoming mail to appropriate parties

● Respond to customer requests regarding system setup and activations

● Document daily activities in Salesforce using standard processes

● Follow departmental procedures for case tracking and system updates

● Process customer and internal escalations per department guidelines

● Alert customers of first-time activations requiring simple walk through training

What are the experiences and qualifications needed to be successful in this role?

* Knowledge of software products such as Word and Excel

* Demonstrated ability to follow documented processes or task workflow

* Strong oral and written communication skills

* Demonstrated ability to manage detailed tasks with accuracy and completeness

* Demonstrated ability to complete analytical tasks with minimal supervision

* Ability to work independently and within a group

* Ability to successfully communicate with customers and partners

* Ability to work standard business hours 8:00 a.m. to 5:00 p.m.

What are the skills required for this role?

* Experience using Customer Relationship Management tools such as Salesforce

* Knowledge of electronic insurance setups and processes

* 3+ years' experience in the Healthcare claims and enrollment arena

Interested and excited about this career opportunity? Select Apply Now!

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