Bilingual(Eng and French) CSR for a Bank in Toronto, $26.29/hr



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Based on Experience

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Branch Information

Manpower Canada - (CAN) 4950 Yonge Street Suite 700 ON Toronto , ON M2N 6K1

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Job Description

Are you a Customer Service Professional looking for a new career? Imagine yourself as the voice of a major bank.. Your communication skills are positively impacting the success of the company and you're appreciated and rewarded for it. If that's your vision, Manpower has work for you.

You'll be a driving force for keeping high-level customers satisfied. You're highly self-motivated and extremely organized. You put your excellent people skills to good use. You have 1-2 years of experience in an office environment, preferably some in customer service. And you're a whiz with Microsoft Office Suite.

Are you interested? The ideal candidate will:

* Provide factual and conceptual information, including policy interpretation and procedural advice on creditor insurance products

* Provide superior customer service in the administration of creditor insurance products

* Investigate and resolve escalations from CIBC branches, CIBC call Centers and creditor insurance customers

* Inquiries may present unique applications, which require the incumbent to apply knowledge of external factors and internal factors (e.g. Practices, policies and principles) to develop win-win solutions for the customer

* Assist in removing customer service and process inhibitors

* Identify potential areas for improvement and provide feedback to Manager, to allow continuous improvement in handling of escalated issues through implementation of new processes, products and initiatives

The ideal candidate will also possess:

Significant attention to detail and must be able to adapt to frequent changes

* Multitask between different programming systems

* Ability to communicate well in English and French

* Multitask between different programming systems

* Undergraduate degree with focus in General Business or Finance is preferred

* 1-2 years of general Business and Customer Service experience

Pay Rate: 26.29/hr

Contract: 6 months with possibility of extension

You can see it. More challenging work. A more interesting work environment. The opportunity to use your finely honed skills to make a real difference. And to collect pay that reflects your talent and expertise. If this is what you see for yourself, you need to talk to Manpower Professional.

Manpower reach and resources bring you career options you couldn't find on your own. We're experts at placing each of our candidates into his/her "dream job" - one perfectly matched to skills, ambition and lifestyle.