Collections Officer


Admin and Secretarial

Advert ID




Job Type




Salary Range

Up to CAD21.75/hr

No. of Openings


Branch Information

Manpower Canada - (CAN) 4950 Yonge Street Suite 700 ON Toronto , ON M2N 6K1

Branch Phone Number


Job Description

Manpower is seeking a Collections Officer for a Nation wide leader in Insurance products.

This position is located in Waterloo and would offer you a foot in the door with a Top Employer!


$21.75 per hour

Waterloo location

6 month contract to start, potential for extension or hire

Job Duties:

Own the full collection process of delinquent and/or past due payments up to loan/account being brought current and/or written off.

Manage and resolve more complex delinquent account in a timely and accurate manner

Ensure payments and adjustments are processed accurately and within company policies

Manage incoming correspondence received from clients and determine action required or next steps

Review, investigate and analyze accounts to determine the clients ability to repay the debt

Negotiate payment arrangements/solutions within credit policy guidelines and adhering to policies and procedures

Maintain account records regarding the financial status of the customer and the status of the collections efforts

Escalate legal or third-party notices where the Banks security is at risk, including property tax arrears, tax sales and insurance cancellation notices

Manage the balance between customer expectation and reputational risk of highly sensitive situations and disgruntled, irate clients

Ensure client privacy and confidentiality are maintained and that processes align with Bank and Compliance policies and practices

Review and recommend solutions for escalated client complaints


Previous collection/recoveries experience (at least 1 year experience)

Excellent communication and negotiating (both written and verbal) skills

Sound like your next career move? Apply TODAY!

Please apply now ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.