Sr Customer Service Rep

Industry

Call Center and Customer Service

Advert ID

USA_473216

Location

Honolulu

Job Type

Contract

Hours

Full-Time

Salary Range

USD25-35/hr

No. of Openings

1

Branch Information

Honolulu, HI - (USA) 737 Bishop Street Suite 122 HI Honolulu , HI 96813

Branch Phone Number

808-524-3630

Job Description

US - Sr Customer Service Specialist



IMMEDIATE NEED!!!!!



Position is located in Downtown Honolulu with bus subsidy available



Pay rate for the position is $25-$35/ hr based on experience



The position is for an energy conservation program that provides rebates on energy efficient goods and services for residential homes & small businesses. The general nature and level of work for this position includes but is not limited to:



Duties and Responsibilities:

* Data entry and quality control review of residential customer rebate applications.

* Use knowledge of program requirements to determine applicant qualifications and provide customer support via phone.

* Maintain productive relationships with internal and external clients, including specific trade ally partners.

* Assist with weekly reporting for the client and internal staff.

* Assist with weekly invoicing to client.

* Identify opportunities for enhancements to current process.



Basic Qualifications:

* Minimum 3 years customer service experience.

* 4 year degree or at least 4 years professional work experience.

* 2 year's experience with MS Office, including Word, Power Point, and Outlook with emphasis on EXCEL.



Preferred Qualifications:

* Previous program/project administration experience is a plus.

* Intermediate working knowledge of Excel is a plus.

* Accurate typing skills with great attention to detail with a minimum of 40 wpm.

* Excellent organizational and communication skills

* Proven track record of successful project delivery.

* Ability to multitask and prioritize work in a self-directed capacity.

* Prior financial background and familiarity with statistical analysis, would be a plus



Type of Work:

* Must be able to work at a desk and on a computer for extended periods of time.

* Must be able to communicate well over the phone with customers.

* Must be willing to cross train across multiple job processes and be willing to work on multiple programs.

* Must have attention to detail with transferring and manipulating data.

* Be successful working in a team environment.



US Security Clearance Required? N/A

Export Control Technology? No

PMT Designate No

Shift 1st shift

Skill Category Clerical/Administrative