Home   Call Center and Customer Service Jobs
  • Valid City, State or Zip Code: Albuquerque
    Job Type : Contract
    Date: Friday, 15 October 2021
    Do you enjoy the world of a fast paced environment? Are you looking for shifting hours and weekly pay checks? Manpower has immediate openings for Work from Home - Call Center Representatives!

    What's in it for you?
    Competitive Wage: $16.35hr
    Shift: Must be flexible anytime between 7am-7pm Mon-Fri
    Overtime opportunities available

    What is the job?
    * Answer incoming phone calls, chats, and/or emails
    * Conduct outreach phone calls and emails
    * Recognize and follow call flows with scripts
    * Research and review customer inquiries
    * Research information using multiple systems
    * Relay research findings and outcomes to customers
    * Identify and escalate appropriate issues
    * Document call information
    * Recognize and alert management of trends
    * Quickly complete one task and begin new task
    * Maintain professional demeanor
    * Other duties as assigned.

    What you bring to the job?
    * Must be from New Mexico
    * Proficiency with computers: Experience browsing the internet, checking email, etc.
    * High School Diploma or GED
    * 1 year of call center environment experience
    * 2 years of Customer Service experience
    * Data entry experience
    * Listening, verbal, and written communication experience
    * Microsoft Office (Word, Outlook, and Teams) experience
    * Internet sufficient to handle calls received via the Internet
    * Quiet and private remote work location

    Stop your job search and apply today. Do you need more information? Contact Cristy at 414-269-3151 ext 1820 or send your updated resume to [email protected]

    We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Valid City, State or Zip Code: Meridian
    Job Type : Contract
    Date: Thursday, 14 October 2021
    PRIMARY PURPOSE:
    The Customer Care Representative (CCR) is an essential partner in the USS inbound sales process and inbound and outbound service support providing world-class front-line support through multiple channels (phone, email or chat) to USS Customers. The CCR is responsible for providing an exceptional customer experience while discovering and resolving customer concerns in a professional, and timely manner. The CCR will be primarily responsible for properly qualifying and managing all USS customer's needs and B2B service inquiries and all sales and service B2C requests to ensure they are handled with speed, efficiency, clarity and quality. This role should have a clear understanding of USS's sales process, service model, and methodology as well as system and product knowledge. We are looking for someone who has a positive and professional attitude, enjoys problem solving and thrives in a fast pace rewarding environment.

    ESSENTIAL FUNCTIONS:

    * Demonstrate strong safety awareness and leadership
    * Hold professionally engaging verbal (phone) and written (e-mail, chat) conversations
    * Professionally answer a high volume of inbound calls within performance guidelines
    * Answer all e-mail contacts within performance guidelines
    * Meet Quality Assurance Standards
    * Meet KPI's as set by Supervisor
    * Uncover opportunities to offer additional products to all customers that meet their business needs
    * Follow-up on all customers' needs and manage accordingly through identification, qualification and follow through
    * Maintain highest quality, long-term partnerships with all USS customers
    * Maintain a comprehensive knowledge of all USS products and services: act as the subject matter expert
    * Clearly communicate and coordinate with various departments and systems within the company to ensure customer requests are handled appropriately and in a timely fashion.
    * Act as liaison between customers, sales, field operations, and office personnel to resolve general inquiries
    * Produce quotes and work orders through company systems
    * Reduce escalations and outward transfers, promoting one call resolution
    * Accept feedback positively
    * Ensure customer's needs are met while adhering to the USS sales process
    * Adhere to all company policies, scheduled breaks, and lunch periods
    * Document sales activities and leverage business intelligence through Salesforce.com
    * Demonstrate desire to succeed and win as well as grow career opportunities
    * Demonstrate Polite and Positive Professionalism in all work-related activities
    * Demonstrate desire to provide a world class customer experience
    * Recognize peers for outstanding work utilizing USS Achievers
    * Champion, demonstrate, and uphold our values: Easy, Safe, & Clean
    * Perform other duties as required by management.

    EDUCATION/EXPERIENCE:

    * High School Diploma, GED or equivalent combination of education and experience
    * 1-2 years of related customer care experience preferred
  • Valid City, State or Zip Code: Rancho Cordova
    Job Type : Contract
    Date: Thursday, 14 October 2021
    We are looking for Bilingual Remote Call Center Agents! This is a remote position working from home.
    This position is a temp to hire opportunity that requires Customer Service or Call Center experience!
    Please read the full job description below.

    Job Details

    Company: Maximus
    Health Care Option (HCO) Bilingual Call Center Agent $15.50 Mon-Fri 8am-6pm PST
    Start date November 8th 2021. First three days of training are via Zoom. This position is open for Sacramento, California residents only.

    Location: Agent must be local to the greater Sacramento/Rancho Cordova area to be able to pick up equipment, and to attend orientation.

    Languages Accepted: Armenian, Korean, Mandarin, Cantonese, Russian, Vietnamese, Cambodian, Tagalog, Japanese, Thai, Laotian, Spanish, and Arabic

    Why will you love working with us?
    Weekly pay checks
    Remote opportunity
    Career development

    What is the job?
    Assisting California residents enroll health care programs by reviewing program options, qualifications, and benefits.
    Answer incoming calls from the general public regarding health care programs.
    High call volume. This position requires full availability, as you may be scheduled the following hours.
    8am-6pm Monday- Friday PST. This position is a full 40 hours per week opening, no part time openings are available.

    Minimum Requirements:
    * -High School Diploma or equivalent
    * - 0-1 years of Customer Service experience. Call center experience, desirable.
    * -Ability to manage a high level of confidentiality
    * -Proficient in Microsoft Office Suite
    * -Excellent Organizational, written, and verbal skills
    * -Ability to perform comfortably in a fast-paced, deadline-oriented work environment.

    Note: Background program and processes may affect the performance of a computer regardless of hardware/software/internet requirements being met. Equipment must be able to run all project programs/processes which primarily include AWS, VCC, and VMWare.
  • Valid City, State or Zip Code: West Melbourne
    Job Type : Contract
    Date: Thursday, 14 October 2021
    CSR-Data Entry Workers needed for 1st and 2nd shift!

    Get back to work right away!

    What is in it for you?
    This is a temp to perm opportunity
    Weekly pay
    Heath insurance and education benefits available
    Start with a Well established company, in West Melbourne Florida

    What do you bring to the job?
    Strong data entry skills and computer skills
    ability to work on dual monitors
    6 months call center experience
    Positive attitude
    Provide an up-to-date resume

    To apply for this position go to www.manpower.com and submit your application and call 321-549-3922 to schedule your interview.
  • Valid City, State or Zip Code: Calgary
    Job Type : Permanent
    Date: Thursday, 14 October 2021
    Manpower Staffing is currently recruiting permanent Counter Clerks for our client located in SE Calgary.

    Schedule: Full time, 8:30am-5pm; with weekend availability

    Pay rate: $19.00/hr.

    Length of Assignment: Ongoing

    The role entails:
    *Help customers as they walk on site or call in to ask questions
    *Driving daily to do deposit
    *Dress for the weather; small component of work will be outside (30-60 min a day max.)

    The ideal candidate:
    *Steel toed shoes required
    *Drug and Alcohol test required

    In addition to gaining valuable experience with industry leading companies, Manpower rewards associates with:
    *Weekly pay via direct deposit
    *Medical, Dental, and Life Insurance benefits
    *Vacation and General Holiday Pay
    *Complimentary access to Manpower's online university with over 5000 courses
    *Referral bonus program

    Apply today by visiting our website and/or creating and managing your profile at www.manpower.ca.

    Manpower would like to thank all applicants for their interest; however, due to the number of individuals applying to positions at Manpower, only successful applicants will be contacted. All other resumes will be retained for future opportunities.

    Manpower is dedicated to building a diverse workforce that reflects the diversity of Canada. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity access our services and programs. We encourage all to participate in our staffing and workforce development opportunities, including people of any ethnic or national background, religion, sex, sexual orientation, gender identity, Indigenous Peoples and persons with disabilities

    To learn more about the changing world of work, please visit our website at www.manpowerab.com, like Manpower Alberta on Facebook, follow us on Instagram @manpower_alberta, and follow us on Twitter @ManpowerAB
  • Valid City, State or Zip Code: Vernon
    Job Type : Permanent
    Date: Thursday, 14 October 2021
    Our client, located in Vernon is adding to their team
    If you enjoy working with people this could be your next career.

    What is in it for you?
    -Full time permanent job
    - Great starting pay and amazing benefits
    - Work for a leader in the electrical industry
    - Profit sharing and additional training
    - Fantastic location with amazing co-workers
    - Fun work environment

    What is the job?
    - Helping customers as they come in to the store
    - Providing product knowledge
    - Inputting orders and creating invoices
    - Collecting payment
    - Delivering exceptional customer service
    - Lifting up to 50 lbs
    - Answering phones
    - Completing reports

    What you bring to the job?
    - Excellent customer service skills
    - Team player attitude
    - Plumbing/heating/electrical knowledge is a plus
    - Quick learning capabilities
    - Strong command of the English Language

    If you are interested in this role apply online today

    Manpower Group recognizes the importance of providing an accessible and barrier-free environment.
    We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Salmon Arm
    Job Type : Permanent
    Date: Thursday, 14 October 2021
    If you like working in customer service and learn on the fly this may be the right opportunity for you.

    What is in it for you?
    - Full time permanent work
    - Great starting pay and amazing benefits
    - Work for a leader in the electrical industry
    - Profit sharing and additional training
    - Fantastic location with amazing co-workers
    - Fun work environment

    What is the job?
    - Helping customers as they come in to the store
    - Providing product knowledge
    - Inputting orders and creating invoices
    - Collecting payment
    - Delivering exceptional customer service
    - Ability to lift up to 50 lbs
    - Answering phones
    - Completing reports

    What you bring to the job?
    - Excellent customer service skills
    - Team player attitude
    - Electrical or plumbing knowledge is a plus
    - Quick learning capabilities
    - Strong command of the English Language

    If you are interested in this role apply online today!

    Manpower Group recognizes the importance of providing an accessible and barrier-free environment.
    We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Sparta
    Job Type : Contract
    Date: Thursday, 14 October 2021
    1st Shift Customer Service Representative- $13/HR

    Manpower is hiring for Customer Service positions in Sparta, TN with an established company! Are you looking for a job that you can problem solve, help others, and make a difference? If so, we want to talk with you!

    What's in it for you?
    * Monday - Friday 7:00 am-4:30 pm
    * $13/hour - pay increase once hired permanent
    * Referral Bonuses
    * Advancement opportunities
    What to Love about Manpower?

    * Weekly pay checks
    * Comprehensive Medical Benefits
    * Free, Online training courses to advance your skillset
    * Free, Online college tuition

    What is the job?
    * Answering in bound calls
    * Order entry and return processing
    * Basic computer & math skills
    * Building strong relationships internal and external team members with accounts
    * Supports sales goals and interacts with sales leads
    * Work with standard office applications, including Microsoft Office Suites

    What do you bring to the job?
    * Fast paced work environment
    * 2+ years' experience in a customer service related role
    * Excellent written and verbal communication

    Stop your job search and apply with us today!
    www.manpower.com
    We love referrals so please share our job with friends and family.
    Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com

    Follow us on Facebook @ManpowerCookeville
  • Valid City, State or Zip Code: Cary
    Job Type : Contract
    Date: Thursday, 14 October 2021
    Manpower is seeking candidates for a Customer Service Representative Call Center position for a company located in Cary, NC.

    2nd Shift 11am-8pm
    Pay: $15

    What you will be doing:
    Responsible for interfacing with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. Determines status of equipment returns, repairs, replacements, sales orders, delivery schedules, etc. May schedule field service repair calls. Handles requests for additional company materials. Maintains records of returns, schedule changes, product enhancements or changes, product pricing & resolves return credit problems. Works on assignments that are routine in nature where limited judgment is required. Normally receives detailed instructions on all work.

    What skills you will bring:
    Great communication skills
    Experience navigating multiple computer applications
    Attention to detail
    Ability to multi-task
    Ability to problem solve
    Healthcare terminology
    2+ years in customer service experience
    1+ years in call center environment

    Additional Information:
    Full-Time Contract Position, Monday - Friday
    This role is in office and will require you to commute to the office located in Cary, NC.
  • Valid City, State or Zip Code: East Haven
    Job Type : Contract
    Date: Thursday, 14 October 2021
    Experienced Customer Service Representatives are needed in East Haven Corporate office.
    Someone that possesses the talent for solving tough problems while focusing on delivering exceptional customer service. Being part of our team will involve you to constantly harness your multi-tasking and tech-savvy skills to resolve challenging customer issues including product-related issues, billing, selling products, service inquiries, scheduling appointments and more. The main job function will be spent on answering a high volume of customer calls, which will need to be addressed innovatively, with individualized solutions and a high level of customer satisfaction.
    To excel in this role, you will need excellent customer service skills, Excel and MS Word.doc experience, effective communication skills, people oriented, enthusiastic, friendly and energetic with a genuine desire to provide outstanding service. We provide comprehensive training on company guidelines, policies, customer service and ample product knowledge. Work for a high energy, generous department that recognizes hard work.
  • Valid City, State or Zip Code: Meridian
    Job Type : Contract
    Date: Thursday, 14 October 2021
    PRIMARY PURPOSE:
    The Customer Care Representative (CCR) is an essential partner in the USS inbound sales process and inbound and outbound service support providing world-class front-line support through multiple channels (phone, email or chat) to USS Customers. The CCR is responsible for providing an exceptional customer experience while discovering and resolving customer concerns in a professional, and timely manner. The CCR will be primarily responsible for properly qualifying and managing all USS customer's needs and B2B service inquiries and all sales and service B2C requests to ensure they are handled with speed, efficiency, clarity and quality. This role should have a clear understanding of USS's sales process, service model, and methodology as well as system and product knowledge. We are looking for someone who has a positive and professional attitude, enjoys problem solving and thrives in a fast pace rewarding environment.

    ESSENTIAL FUNCTIONS:

    * Demonstrate strong safety awareness and leadership
    * Hold professionally engaging verbal (phone) and written (e-mail, chat) conversations
    * Professionally answer a high volume of inbound calls within performance guidelines
    * Answer all e-mail contacts within performance guidelines
    * Meet Quality Assurance Standards
    * Meet KPI's as set by Supervisor
    * Uncover opportunities to offer additional products to all customers that meet their business needs
    * Follow-up on all customers' needs and manage accordingly through identification, qualification and follow through
    * Maintain highest quality, long-term partnerships with all USS customers
    * Maintain a comprehensive knowledge of all USS products and services: act as the subject matter expert
    * Clearly communicate and coordinate with various departments and systems within the company to ensure customer requests are handled appropriately and in a timely fashion.
    * Act as liaison between customers, sales, field operations, and office personnel to resolve general inquiries
    * Produce quotes and work orders through company systems
    * Reduce escalations and outward transfers, promoting one call resolution
    * Accept feedback positively
    * Ensure customer's needs are met while adhering to the USS sales process
    * Adhere to all company policies, scheduled breaks, and lunch periods

    SKILLS:

    * Strong PC proficiency (Microsoft Office, Salesforce, etc.)
    * Time Management, Organization, and Excellent follow up skills
    * Strong written and verbal communications
    * Decision Making and Problem Solving
    * Ability to navigate company systems and tools efficiently
    * Teamwork with all sales channels and operations
    * Quality listening and communication
    * Time Management
    * Organization
    * Excellent follow through and follow up skills (leads, issue resolution, etc.)

    EDUCATION/EXPERIENCE:

    * High School Diploma, GED or equivalent combination of education and experience
    * 1-2 years of related customer care experience preferred
  • Valid City, State or Zip Code: Miami
    Job Type : Contract
    Date: Thursday, 14 October 2021
    **Pay Rate: $15.00**
    Temp-to-perm opportunity - will be based on attendance and performance among other things
    **Interviews via Zoom**Working from home currently but must be local to Cutler Bay, FL -33157.
    **Will pick up equipment on first day
    **Office is open 24/7 - please ask candidates to provide the shifts they are UNABLE to work - Day Shift ranges between the hours of 7am - 10pm EST
    Night Shifts range between the hours of 9pm - 8am EST
    **Please provide times your candidate is UNABLE to work

    Important :
    The ideal candidate will have:
    * Relentless drive to provide exceptional customer service
    * Excellent communication and listening skills
    * Strong attention to detail and problem-solving skills
    * Ability to adapt to change and work well in a fast-paced environment
    * Ability to multi-task using technology while handling calls
    * Minimum high school diploma or GED

    We are hiring for both Day Shift & Night Shift:
    * Day Shift ranges between the hours of 7am - 10pm EST
    * Night Shifts range between the hours of 9pm - 8am EST
    * Hours of operation are 24 hours, 7 days a week, 365 days per year including holidays
    * This job is 40 hours a week and shifts are usually (not always) 5 consecutive days on with 2 consecutive dates off for 8 hour shifts but shifts can change to meet business needs, so it is important that you have open overall availability
    * We do pay shift differentials for night and weekend schedules worked

    When you start, we train you:
    * It's a combination of virtual "classroom" & "on the job" training that is typically 6 weeks long, but duration can vary
    * Classroom training hours are typically Monday through Friday from 8am - 5pm EST with a lunch break
    * Upon completion of classroom training you will receive your regular shift & start working those hours
    You will work remotely temporarily due to COVID 19:
    * Normally, this is an on-site position and Customer Care Professionals will return to working at our Miami, FL office in the future.
    * Our Miami, FL office is located at 11222 Quail Roost Drive Miami, FL 33157.
  • Valid City, State or Zip Code: Gilbert
    Job Type : Contract
    Date: Wednesday, 13 October 2021
    Manpower is seeking candidates with great customer service experience to work in Gilbert area. This position is Long term Temp to Hire

    Apply TODAY!!

    Manpower offers benefits including medical and dental, free courses and help with college tuition!

    As a Bilingual Customer Service rep you will be;
    answer customer calls to book reservations & general customer service. Please let me know if you need any additional information.

    Hours: Flexible to train from 6:00am to 2:30pm and flexible to work 11:00am to 7:00pm may include working on weekends (5 day work week)

    Looking for candidates who have;
    Experience with customer service, face to face or taking inbound calls
    Has the ability to follow processes and procedures while maintaining high attention to detail
    Flexible, punctual and adaptable

    If you're interested APPLY NOW!! A recruiter will reach out to you within 24 hours

    Ask your recruiter about a referral bonus!!

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Gilbert
    Job Type : Contract
    Date: Wednesday, 13 October 2021
    Manpower is seeking candidates with great customer service experience to work in Gilbert area. This position is Long term Temp to Hire

    Apply TODAY!!

    Manpower offers benefits including medical and dental, free courses and help with college tuition!

    As a Bilingual Customer Service rep you will be;
    answer customer calls to book reservations & general customer service. Please let me know if you need any additional information.

    Hours: Flexible to train from 6:00am to 2:30pm and flexible to work 11:00am to 7:00pm may include working on weekends (5 day work week)

    Looking for candidates who have;
    Experience with customer service, face to face or taking inbound calls
    Has the ability to follow processes and procedures while maintaining high attention to detail
    Flexible, punctual and adaptable

    If you're interested APPLY NOW!! A recruiter will reach out to you within 24 hours

    Ask your recruiter about a referral bonus!!

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Burnaby
    Job Type : Contract
    Date: Wednesday, 13 October 2021
    We are currently recruiting for a temporary remote Bilingual Inside Sales Representative position for our client, a medical device manufacturer located in Burnaby, BC.

    As a Bilingual Inside Sales Representative, you will be interacting with patients, parents, and caretakers for people affected by diabetes. You ensure a high-quality experience for each patient by appropriately engaging and connecting with them.

    Summary:

    * Full-time, temporary position
    * Work hours: Monday to Friday, availability between 6:30am and 5pm is needed
    * Location: Remote (work from home)

    Essential duties and responsibilities:

    * Taking calls on patient inquiries, product/service concerns, and technical issues relating to products
    * Coordinating with Quality Assurance to ensure customer satisfaction
    * Responding to patient phone calls and emails with troubleshooting tips and specific instructions
    * Having the ability to describe our products' functionality and comparing to competitor products
    * Maintaining software and databases to document and analyze patient and product information,
    * Sending replacements and samples if needed, and performing patient follow-up

    What you bring to the job:

    * Bilingual - French/English (able to communicate orally and to read/interpret documents in both languages)
    * At least 1 year of sales-related experience is a must
    * Very strong interpersonal and communication skills (oral and written)
    * Ability to multi-task and prioritize workload

    Apply today! Not the job for you? Set up your profile at www.manpower.ca and see what other opportunities Manpower currently has available.

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Markham
    Job Type : Temporary
    Date: Wednesday, 13 October 2021
    Looking to apply your excellent sales and service experience? Let Manpower introduce your next employment opportunity as an Customer Service/Administrative Representative in Markham, ON.

    Customer Service/Administrative Representative - $20/hour

    What's in it for You?

    - $20 /hr plus 4% vacation pay
    - Temporary ongoing assignment
    - Paid weekly, every Friday
    - Hours 9am-5pm
    -Monday-Friday
    - Onsite position in Markham

    What is the Job?

    *Provides outstanding customer support
    *Build rapport with customers answering incoming calls and emails in a professional, efficient, and effective manner.
    *Utilize all information and tools available to proactively assist customers with product availability, alternative products, pricing, and other inquiries.
    *Review, enter, and maintain customer orders and contact customers via phone or email
    *Coordinate product expedite requests per customer request
    *Review open order reports to expedite proactively on behalf of the customer.
    *Communicate with the buyer/planners; coordinate all related order maintenance such as ship method, dates, and communicate back to customer
    *Resolve customer issues and communicate back to customers or the Outside Sales team
    *Collaborate with Outside Sales and Sales Agents by managing or building quotations, fulfilling sample requests, sending product information, provide product cross references and responding to other inquiries.
    *Process all return requests and help coordinate credits and stock rotations.
    *Verify and process customer's ship and debit rebates within the company's process guidelines.
    *Contribute to ongoing improvement initiatives and projects. Look for ways to improve/achieve departmental processes and company goals.

    What Do You Bring to the Job?

    *SAP Experience
    *Understanding of Order Fulfillment Cycles and Distribution.
    *Detail oriented, proactive with a positive and professional attitude.
    *Developed interpersonal, organizational, time management, and problem-solving skills.
    *Service focused with proficient communication skills, fluent in English (read, write, and speak), be comfortable communicating across different functions and with different levels (French is an asset).
    *Flexible and adaptable to work well under pressure with deadlines and changing priorities.
    *Enjoys dealing with and helping a diverse range of internal and external customers.

    Interested?

    Select APPLY NOW and Recruiter will reach out within 24 hours.
    Share this job with friends and family and earn dollars with every successful hire.
    Manpower Group recognizes the importance of providing an accessible and barrier-
    free environment. We are committed to creating a welcoming, fair and inclusive
    environment by offering equal opportunity to access our services. At ManpowerGroup,
    we are committed to providing accommodations, and will work with you to meet your
    needs.
  • Valid City, State or Zip Code: Raleigh
    Job Type : Contract
    Date: Tuesday, 12 October 2021
    Manpower is looking for a Utilization Management Specialist! In this position you will be responsible for the completion of non-clinical reviews and communication to customers to support utilization management reviews and activities. The Utilization Management Specialist may also provide support for administrative functions within the department to support turnaround times.

    This position is fully remote and all equipment is provided, however you must be located in North Carolina. It is Monday - Friday 8am - 5pm and a pay rate of 22.21 Per hour.

    Job Description:
    * Conducts non clinical reviews based on applicable criteria and guidelines on requested services. Communicates decision to provider and/or member, according to department protocols.
    * Documents outcome of reviews and demonstrates the ability to interpret and analyze the non-clinical information.
    * Completes verbal or non-verbal outreach to providers or members to obtain the medical information for the review.
    * Identifies and refers organization determinations that require a clinical review to a nurse or Medical Director.
    * Conducts reviews of authorizations entered to ensure accuracy to avoid impacting claims payment.
    * Supports the care management department by completing outreaches to members or providers to meet The Centers for Medicare & Medicaid Services (CMS) requirement for soliciting information or notification standards.
    * Supports the administrative support team with the retrieval and attachment of facsimiles to ensure customer requests are forwarded to the respective area for processing.
    * Serves as a subject matter expert for CM&O around the non-clinical review process.

    Hiring Requirements
    * High School Diploma or GED
    * 3 years in a health-care operations area with exposure to medical terminology.

    Hiring Preferences
    * Microsoft Excel/Word knowledge
    * Thorough knowledge of EXP Macess, Amisys, RightFax
    * Familiarity with BCBSNC policies, departmental procedures
    * Ability to provide high quality customer service to both internal and external customers while working in a high-pressure environment
    * Effective oral and written communication skills
    * Excellent time management and organizational skills
    * Detail oriented, flexible, dependable and able to prioritize work and manage time effectively
    * Ability to work in teams and independently
    * Ability to exercise good judgment in decision making
    * Requires analytical and problem-solving skills and the ability to make timely decisions
    * Ability to present ideas professionally and represent business unit or department in various workgroups and as subject matter expert
    * Excellent interpersonal skills.

    Required skills:
    EMR systems,
    Medical Terminology,
    Strong customer service, telephone etiquette in stressful situation.
    Microsoft office

    If interested apply today or call 919-768-8472 for more information!
  • Valid City, State or Zip Code: Athens
    Job Type : Contract
    Date: Tuesday, 12 October 2021
    On-site Call Center Representative - TEXAS
    Emergency Services Public Health Project
    Next Class starts on 11/08/2021

    Manpower has openings for Inbound Call Center Representative positions. While we may have a few opportunities for virtual associates, these positions are onsite in the Athens, TX location.

    Our client provides customer service and support for Government Sponsored Programs Emergency Services Customers and clients. ES (Emergency Services). Call Center Agents interact with customers via phone for government sponsored benefits.

    You must have the ability to follow strict procedures and guidelines; work with customers with urgent needs relating to ES benefits, provide information in response to inquiries and handle and resolve complaints.

    No Hs Diploma or GED Required | No Assessments | No Drug Test
    Previous call center experience preferred. Customer service experience is required.

    Weekly Pay
    Pay rate: $11.54/hour

    What's in It for You?

    * Varied shifts
    * Weekly Pay Periods including paid training
    * In-person work in Texas - nice opportunity to get out with COVID starting to wind down!

    Apply now and a recruiter will reach out to you soon.
    Questions? Call us at 816-652-3693.

    Share this job with friends and family and earn dollars with every successful hire.

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Kansas City
    Job Type : Contract
    Date: Tuesday, 12 October 2021
    Manpower is hiring a Receptionist in the Kansas City, KS and Overland Park, KS areas!
    This is an ONSITE position, not remote.
    Monday-Friday 1st shift
    $13.76/hour

    What's in it for you?
    * Temp to hire opportunity, full time hours
    * Opportunity to learn new skills and advancement
    * Option to take free college courses and skills training

    What is the job?
    - Handle a variety of administrative tasks
    - Answer phones at a front-desk setting
    - Large call-center environment

    What you bring to the job?
    - High School diploma or equivalent with 0-2 years of experience.

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Athens
    Job Type : Contract
    Date: Tuesday, 12 October 2021
    Remote Call Center Representative - TEXAS
    Emergency Services Public Health Project
    Next Class starts on 11/15/2021

    Manpower has openings for Inbound Call Center Representative positions. While this is a remote work-from-home position, you are required to pickup the equipment from the Athens, TX location.

    Our client provides customer service and support for Government Sponsored Programs Emergency Services Customers and clients. ES (Emergency Services). Call Center Agents interact with customers via phone for government sponsored benefits.

    You must have the ability to follow strict procedures and guidelines; work with customers with urgent needs relating to ES benefits, provide information in response to inquiries and handle and resolve complaints.

    No Hs Diploma or GED Required | No Assessments | No Drug Test
    Previous call center experience preferred. Customer service experience is required.

    Weekly Pay
    Pay rate: $11.54/hour

    What's in It for You?

    * Varied shifts
    * Weekly Pay Periods including paid training
    * In-person work in Texas - nice opportunity to get out with COVID starting to wind down!

    Apply now and a recruiter will reach out to you soon.
    Questions? Call us at 816-652-3693.

    Share this job with friends and family and earn dollars with every successful hire.

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.