Home   Call Center and Customer Service Jobs
  • Valid City, State or Zip Code: Markham
    Job Type : Contract
    Date: Tuesday, 26 May 2020
    We are currently looking for a Bilingual (French/English) Technical Support Representative for one of our clients in the Information Technology industry for one of their Markham location. Kindly see below for more details:

    Important details:

    - Long term contract
    - Shift and weekends - must be able to work nights as well
    - 21.80/hour
    - Markham

    What would you be doing:

    * Provide customer support to client via all incoming support channels - Example: via telephone, email, chat and web channels
    * Performing callbacks as required.
    * Understanding of system resources and allocation
    * Flexible work style - ability to work shifts and weekends
    * Proficient in demonstrating ability to identify solutions based on established processes and procedures (e.g.HELP DESK Knowledgebase Tool)
    * Accurately log all interactions via established business processes and tools
    * Identify and/or coordinate hardware/software requests and offer solutions for IBM or customer accounts.

    If you are interested in this opportunity and it fits your skills/competencies, please apply and a recruiter can connect with you to discuss the position!!
  • Valid City, State or Zip Code: Winnipeg
    Job Type : Contract
    Date: Tuesday, 26 May 2020
    Customer Service Representatives - $15.00 hourly for July 2020.

    Powering yourself is a big thing, but usually through small jobs you've ever taken.
    If you think ….

    you are a problem-solver with good communication skills;
    you have the ability to respond quickly with positive attitude and make clients feel comfortable;
    you have enough patience and confidence to handle difficult scenarios and;
    you want to hard skills to level up yourself……
    Just join us to be a Bilingual French Customer Service Representatives,
    we believe you can grow up with big clients,
    develop your skills at fast pace,
    and create the best version of yourself.

    What's in it for you?

    * Hourly wage- $15
    * Full-time/Part-time available
    * Permanent opportunities
    * Various shift, can be morning/mid/evening/overnight
    * 5 Days in a week
    * No sales will be involved.
    * Career advancement and more

    What's the Job?

    * Responding to calls regarding insurance benefit telephone inquiries, among them 95% calls are Inbound Calls
    * Assisting with client subscribers with their donations
    * Handling different scenarios from different customers

    What Do You Bring to the Job?

    * High school diploma or equivalent.
    * Strong hold of communication skills in English and French
    * Minimum of 40-45 WPM with 90% accuracy
    * Superior experience in Microsoft Office Suites(Outlook, Word, Excel)
    * Previous customer service experience is preferred.
    * Able to pass background checks is needed

    These positions are for FUTURE JOBS, Now power yourself and seize the opportunity's....Be the first to APPLY!

    To learn more about the changing environment of work, please visit our website www.manpower.ca and follow us on Facebook 'Manpower Manitoba' .
  • Valid City, State or Zip Code: Portland
    Job Type : Temporary
    Date: Monday, 25 May 2020
    Bank Collections Representatives (Falmouth, Maine)
    Manpower has partnered with a busy financial institution in Falmouth to hire Bank Collections Representatives! No prior experience required - this company is willing to provide training, and offers the ability to work from home during COVID-19. Enjoy a diverse and inclusive professional environment with room for growth!

    Let's #KeepMaineWorking! Email/Text/Phone/Web applications accepted!

    What's in it for you?
    Full-time employment planned to run for at least 6 months, with potential for extension or permanent hire
    $15.50-17.50/hour depending on experience and shift, paid weekly
    Work from home capability during COVID-19
    Every Sunday off
    Networking and advancement opportunities
    No experience required - company will provide training

    What will you be doing?
    Researching delinquent payments
    Negotiating and collecting payment on outstanding accounts
    Making and receiving phone calls
    Documenting client information

    What will you bring to the job?
    Excellent written and verbal communication skills, including strong documentation skills
    High School Diploma or equivalent
    Strong negotiation/sales skills
    Computer skills, including proficiency with Microsoft Word and Excel
    Flexibility to work varying shifts between the hours of 8am-10pm, Monday-Saturday (company will try to accommodate preferences when possible)

    Let's try to put an end to your job search by applying today. Contact a team member today by applying online, calling 207-774-8258, or texting "Bank Collections" to 207-560-0928.
    You can also find all of our open positions by visiting www.ManpowerMaine.com. We look forward to working with you!

    You'll love working with Manpower - here's what one of our associates had to say about their experience: "Manpower was kind, easy to talk to, and they connected me with a job that I love. I'm very happy with my experience!" - D.B., Bangor
  • Valid City, State or Zip Code: Eden Prairie
    Job Type : Contract
    Date: Monday, 25 May 2020
    OVERVIEW
    In this role you will be responsible of taking inbound calls and responding to the customers' requests including placing orders, suggesting additional products/promotions, addressing order concerns, and researching customer issues. As brand ambassadors of the organization, you have an important role in retaining and building new customers!

    What's in it for you!
    *Ability to get hired on permanently based on performance
    *Ability to advance to Customer Service Representative 2, Executive Resolutions Rep, and Supervisor roles
    *Health care benefits and 401K after 3 months and full benefits package including PTO once hired on
    *Ability to choose from three different shifts
    *Ability to work remote during COVID-19

    Shift: Tuesday-Saturday OR Sunday-Thursday
    12:30 -9:30pm
    2:30-11pm
    3:30-12pm

    KEY RESPONSIBILITIES
    *Support Net Promoter Score Goal by demonstrating professionalism, driving to one call resolution and treating every customer with a friendly smile!
    *Drive and achieve Key Departmental Metrics:
    *Deliver the correct scripts, suggesting add-on items, and providing customers with promotions.
    *Maintain and effectively articulate a thorough knowledge and skill base for products, policies, procedures, and computerized information systems.
    *Average Handle Time: Drive to efficient and effective sales and service calls.
    *Demonstrate professionalism and flexible to scheduling needs of the changings needs of a 24/7 retail environment.
    *Attend team meetings, complete ongoing Lessonly training and support other areas of the department as needed.

    QUALIFICATIONS / KNOWLEDGE, SKILLS & ABILITIES
    *High School diploma or GED
    *Minimum six months sales, customer service or related experience
    *Professional, flexible and positive team player that is self-directed and self-motivated
    *Familiar with keyboard and basic computer skills-including using Windows based programs, navigating the Internet, and willing to learn new technologies
    *Excellent interpersonal skills and strong telephone etiquette, including the ability to communicate, use decision-making skills and other resources, and resolve conflict in a professional manner
    *Excellent time management and multi-tasking skills and ability to work in a fast-paced environment
  • Valid City, State or Zip Code: Lewiston
    Job Type : Temporary
    Date: Monday, 25 May 2020
    Customer Service Professionals (Lewiston, Maine)
    Now hiring experienced Customer Service Professionals for a reputable financial institution in Lewiston! If you take pride in your ability to provide a great customer experience, and you are looking to get your foot in the door at a company with room for growth, this opportunity may be a great fit for you!

    Let's #KeepMaineWorking! Email/Text/Phone/Web applications accepted!

    What's in it for you?
    $16 per hour, paid weekly
    Stable full-time, temp-to-hire employment
    A diverse & inclusive professional environment
    No weekends or late nights required! Work 8:30am-5pm, Monday-Friday

    What will you be doing?
    Resolving customers' service or billing issues by researching problems and adjusting bills, refunding money, or performing other related activities as appropriate
    Contacting customers to respond to inquiries or provide updates
    Referring unresolved issues to the appropriate department for further investigation
    Maintaining accurate and thorough records of customer interactions and transactions

    What will you bring to the job?
    At least 5 years of related administrative experience
    Strong customer service skills
    Effective and professional written and verbal communication skills
    Accuracy and attention to detail
    Computer proficiency, including strong data entry skills

    Let's try to put an end to your job search by applying today. Contact a team member today by applying online, calling 207-784-9353, or texting "Customer Service Professionals" to 207-560-0906.
    You can also find all of our open positions by visiting www.ManpowerMaine.com. We look forward to working with you!

    You'll love working with Manpower - here's what one of our associates had to say about their experience: "Manpower was kind, easy to talk to, and they connected me with a job that I love. I'm very happy with my experience!" - D.B., Bangor
  • Valid City, State or Zip Code: Moncton
    Job Type : Contract
    Date: Monday, 25 May 2020
    Manpower is currently recruiting qualified Customer Service Representatives in the Moncton area. This is a work from home position, with training taking place onsite at the Moncton location.

    Pay Rate: $14.69/hour
    Hours: Monday to Friday - 10:30AM to 9PM (Must be available to work within those hours)
    Start Date: June 1st
    End Date: July 31st, 2020 (Possibility for extensions and permanent placement)

    *Please note a CLEAR criminal record is required and will be processed before starting*

    Duties:
    -Deal with all incoming calls
    -Handle customer complaints in a professional manner
    -Deal with SLA concerns
    -Run reports for the centre as needed
    -Meet set targets on a daily basis
    -Responsible for any additional tasks given

    Job Requirements:
    -High School Diploma required
    -Fluency in English both written & spoken is essential
    -Be efficient
    -Have good communication skills
    -Able to work in a targeted environment.
    -Work well in a team
    -Proficient in Word and Excel.

    If you have the qualifications and are interested in joining a winning team, apply now!
  • Valid City, State or Zip Code: Moncton
    Job Type : Contract
    Date: Thursday, 21 May 2020
    Manpower is currently recruiting qualified Customer Service Representatives in the Moncton area. This is a work from home position, with training taking place onsite at the Moncton location.

    Duties:
    -Deal with all incoming calls
    -Handle customer complaints in a professional manner
    -Deal with SLA concerns
    -Run reports for the centre as needed
    -Meet set targets on a daily basis
    -Responsible for any additional tasks given

    Job Requirements:
    -High School Diploma required
    -Fluency in English both written & spoken is essential
    -Be efficient
    -Have good communication skills
    -Able to work in a targeted environment.
    -Work well in a team
    -Proficient in Word and Excel.

    If you have the qualifications and are interested in joining a winning team with competitive pay, apply now!
  • Valid City, State or Zip Code: Athens
    Job Type : Contract
    Date: Wednesday, 20 May 2020
    Call Center - Athens TX

    Work at Home position but you MUST live within commuting distance to Athens, Texas - this position WILL require you to go into the client site as needed.

    $10.24/hr Monolingual
    $10.74/hr Bilingual

    * Must have previous call center experience.
    * Must be able to work 8am-6pm Mon-Fri, Training will be 3 days
    * Must have own equipment including internet/wifi, computer/laptop and phone
    * Must be willing to undergo a background check, in accordance with local law/regulations

    Temporary position (possibly 90 days), but will have the opportunity to move to CSR Training

    If you need immediate employment, can work from home with your own equipment, this is the job for you

    Apply Online then TEXT "WAH" to 972.524.1720 to connect with a recruiter
  • Valid City, State or Zip Code: Evansville
    Job Type : Temporary
    Date: Wednesday, 20 May 2020
    We are currently recruiting for 4 Contact Center Specialists. This role will start as a work from home opportunity but will end up needing to report to the office. If you have customer service skills, sign up at www.manpower.com, fill in your information, attach a resume and call me at 812.429.7321

    Responsibilities:
    * Drive brand awareness and build consumer relationships to acquire and retain consumers, and extend the use of Enfamil products
    * Manage personal productivity, accuracy and quality to achieve personal and departmental performance goals
    * Follow through on commitments and recommend well thought out solutions for the consumers
    * Create awareness and assist in the growth of our e-commerce Home Delivery Service
    * Projects as assigned by management

    Requirements:
    * Minimum of high school diploma or equivalent. Post high school education preferred
    * Designated remote work space, to create an office-like environment conducive to productivity expectations
    * High Speed Internet Service
    * Personal Computer/laptop with camera capabilities for virtual interviewing and training
    * Minimum of 2 years of working experience in a customer-oriented field
    * Experience in diversified customer contacts preferred; i.e. phone, email, chat and social media
    * Effective and efficient problem solving skills. Able to listen to understand, review, analyze, interpret and provide solutions
    * Excellent writing skills are required
    * Strong organizational, time management, interpersonal, and computer skills with attention to details
    * Must be proficient in a variety of computer programs with the capability to learn quickly and apply new functions to daily work
    * Strong work ethics with good attendance record; dependable and trustworthy
    * Self-motivator; ability to work independently and take initiatives
    * Positive team player; works well with others, considers other's perspectives to provide constructive solutions
    * Capability to adjust quickly to changing priorities, guidelines and processes in a dynamic contact center environment
    * Strong desire to assist consumers with attentiveness, patience and genuine sincerity
    * Open to feedback and coaching; apply learnings for continuous improvement
    * Flexible schedule with expectation to work late schedules, Saturday schedules, and mandated overtime as required by business needs
    * Contact Center operates Mon-Fri 7a-7p and Saturday 8-4:30p CST.
  • Valid City, State or Zip Code: Eden Prairie
    Job Type : Contract
    Date: Wednesday, 20 May 2020
    OVERVIEW
    In this role you will be responsible of taking inbound calls and responding to the customers' requests including placing orders, suggesting additional products/promotions, addressing order concerns, and researching customer issues. As brand ambassadors of the organization, you have an important role in retaining and building new customers!

    Shift: Tuesday-Saturday OR Sunday-Thursday
    12:30 -9:30pm
    2:30-11pm
    3:30-12pm

    KEY RESPONSIBILITIES
    *Support Net Promoter Score Goal by demonstrating professionalism, driving to one call resolution and treating every customer with a friendly smile!
    *Drive and achieve Key Departmental Metrics:
    *Deliver the correct scripts, suggesting add-on items, and providing customers with promotions.
    *Maintain and effectively articulate a thorough knowledge and skill base for products, policies, procedures, and computerized information systems.
    *Average Handle Time: Drive to efficient and effective sales and service calls.
    *Demonstrate professionalism and flexible to scheduling needs of the changings needs of a 24/7 retail environment.
    *Attend team meetings, complete ongoing Lessonly training and support other areas of the department as needed.

    QUALIFICATIONS / KNOWLEDGE, SKILLS & ABILITIES
    *High School diploma or GED
    *Minimum six months sales, customer service or related experience
    *Professional, flexible and positive team player that is self-directed and self-motivated
    *Familiar with keyboard and basic computer skills-including using Windows based programs, navigating the Internet, and willing to learn new technologies
    *Excellent interpersonal skills and strong telephone etiquette, including the ability to communicate, use decision-making skills and other resources, and resolve conflict in a professional manner
    *Excellent time management and multi-tasking skills and ability to work in a fast-paced environment
  • Valid City, State or Zip Code: El Paso
    Job Type : Temporary
    Date: Tuesday, 19 May 2020
    Manpower is hiring for Call Center Operator!



    You will be working from home and would need working WIFI.

    Description:

    IMPORTANT INFORMATION:

    Role: Customer Service Analysts / Contact Center
    Work Location El Paso, TX
    Rate: $10.00

    JOB DESCRIPTION:

    Skill set required:
    Productivity Management:
    * Receive inbound phone calls from our members and prescribers
    * Utilizing multiple software systems to complete Medicare appeals case reviews
    * Meeting or exceeding government mandated time-lines
    * Complying with turnaround time, productivity and quality standards
    * Conveying resolution to beneficiary or provider via direct communication and professional correspondence
    * Acquiring and maintaining basic knowledge of relevant and changing Med D guidance
    Required Qualifications:
    * Ability to effectively communicate with members and prescribers while managing multiple software systems
    * Accountable and results driven
    * Critical thinker/problem solver
    * Receptive to constructive feedback and flexible in adapting to change
    * Ability to effectively plan, prioritize, and organize time and workload
    * Ability to execute successfully in a deadline-oriented, fast-paced, highly-regulated environment
    * Proficient in navigation of multiple computer applications
    * Proficient use of keyboard, mouse and ability to navigate 2 workstation monitors
    * Ability to type more than 30 WPM

    Preferred Qualifications:
    * At least two years of general business experience that includes problem resolution, business writing, quality improvement and customer service
    * Six months of PBM/pharmaceutical related work strongly desired

    Education:
    * High School Diploma or GED required
    * Bachelor's degree in related field or equivalent work experience preferred



    Contact Manpower at 915-592-6196 OPT 2 register at www.manpower.com
  • Valid City, State or Zip Code: Phoenix
    Job Type : Contract
    Date: Monday, 18 May 2020
    You are responsible for making outbound phone calls to assigned medical providers to obtain required medical charts on behalf of our clients
  • Valid City, State or Zip Code: Boucherville
    Job Type : Contract
    Date: Thursday, 14 May 2020
    Notre client, qui oeuvre dans le domaine de l'expédition à travers le Canada et à l'international, recherche présentement un(e) préposé(e) à l'accueil pour le bureau de Boucherville pour faire respecter les règles de sécurité concernant la Covid-19 aux clients.

    Vos tâches :
    - Accueillir les clients au comptoir
    - Répondre au téléphone (au besoin)
    - Faire respecter les règles de distanciation sociale

    Exigences du poste :
    - Être articulé et avoir une bonne présentation devant les clients
    - Avoir minimum 6 mois et plus d'expérience au service à la clientèle

    Mandat temporaire de 2 semaines pour le moment (peut-être plus si le besoin devient urgent)
    Horaire de travail :
    Temps plein et/ou temps partiel de jour entre 7h30am à 18h00pm.

    Salaire : 18,59$ de l'heure

    Ce poste vous intéresse? N'hésitez pas à envoyer votre candidature à l'adresse suivante : [email protected]

    Au plaisir de discuter avec vous,
  • Valid City, State or Zip Code: Markham
    Job Type : Contract
    Date: Wednesday, 13 May 2020
    We are currently looking for a Bilingual (French/English) Technical Support Representative for one of our clients in the Information Technology industry for one of their Markham location. Kindly see below for more details:

    Important details:

    - Long term contract
    - Shift and weekends - must be able to work nights as well
    - 21.80/hour
    - Markham

    What would you be doing:

    * Provide customer support to client via all incoming support channels - Example: via telephone, email, chat and web channels
    * Performing callbacks as required.
    * Understanding of system resources and allocation
    * Flexible work style - ability to work shifts and weekends
    * Proficient in demonstrating ability to identify solutions based on established processes and procedures (e.g.HELP DESK Knowledgebase Tool)
    * Accurately log all interactions via established business processes and tools
    * Identify and/or coordinate hardware/software requests and offer solutions for IBM or customer accounts.

    If you are interested in this opportunity and it fits your skills/competencies, please apply and a recruiter can connect with you to discuss the position!!
  • Valid City, State or Zip Code: Kennebunk
    Job Type : Permanent
    Date: Wednesday, 13 May 2020
    Customer Service Representative - Direct Hire (Kennebunk, Maine)
    Now hiring a Customer Service Representative for a growing company in Kennebunk that has great a reputation for its wide range of innovative and cost-effective solutions! If you take pride in your ability to provide a great customer experience, this direct hire opportunity is definitely worth considering!

    Let's #KeepMaineWorking! Email/Text/Phone/Web applications accepted!

    What's in it for you?
    Job stability: full time, DIRECT HIRE employment
    $16+ per hour DOE
    8:30am-5pm, Monday-Friday schedule (occasional Saturdays may be required)

    What will you be doing?
    Responding to customer inquiries via phone and email
    Maintaining department spreadsheets
    Communicating with supervisors and customers regarding order processing requirements and expedited orders
    Coordinating tradeshows

    What will you bring to the job?
    Excellent written, verbal, and interpersonal communication skills
    Computer skills, including strong keying skills and proficiency with Microsoft Office Suite
    Strong organizational skills

    Let's try to put an end to your job search by applying today. Contact a team member today by applying online, calling 207-284-0595, or texting "Customer Service" to 207-518-7054.
    You can also find all of our open positions by visiting www.ManpowerMaine.com. We look forward to working with you!

    You'll love working with Manpower - here's what one of our associates had to say about their experience: "Manpower is amazing and has always matched me with great companies!" - T.M., Springvale
  • Valid City, State or Zip Code: Vestal
    Job Type : Contract
    Date: Wednesday, 13 May 2020
    Manpower is currently recruiting for Remote Customer Service Representatives.

    The positions involve fielding inbound calls from individuals who have filed of Unemployment Benefits and have questions or need assistance with their online applications. Qualified candidates will need to have the ability, with excellent customer service skills and phone etiquette, to help troubleshoot issues with online applications. They may also be helping to set up meetings with applicants and unemployment benefits coordinators. Positions are remote/work from home.

    Qualified applicants will have the following:
    * Excellent customer service skills
    * Ability to help people over the phone
    * Access to a laptop
    * Access to a phone (can be mobile, landline, or soft phone- VOIP)
    * Reliable internet connection
    * Ability to use Skype/Skype ID
    * Ability to speak Spanish is a plus (not required)

    The pay for the position is $15-$18 an hour. The client would require a background check.

    To apply: Please respond directly to this posting with a current resume.
  • Valid City, State or Zip Code: Athens
    Job Type : Contract
    Date: Monday, 11 May 2020
    Manpower is currently hiring detail-oriented Customer Service Specialists for a call center in Athens, TX. In this role, you will be assisting the public with Medicare, Medicaid & TANF applications/benefits. If you are interested, please apply today!

    What's in it for you?

    · Great opportunity to gain experience with a growing company

    · Weekly paycheck

    · 1st Shift hours

    · $11.54/hour
    · $12.02/hour (Bilingual)

    Benefits

    · Free Online College classes while working from Manpower

    · Weekly Paycheck

    · $500 sign on bonus if hired at 120 days

    What do you bring to the job?

    If you like to work as a team and want a career, then this is the job for you! Ability to multitask, have efficient computer skills and have GREAT attendance is required.
  • Valid City, State or Zip Code: Olathe
    Job Type : Contract
    Date: Monday, 11 May 2020
    Customer Service Rep/Data Entry Clerk needed ASAP for busy manufacturing company in Olathe, KS $15/hr

    Duties include:
    Making outbound calls collecting funds due to the company
    Also doing data entry of production records, expenses etc.

    Shift is Monday - Friday 1st shift

    Previous collections experience preferred
    Ability to multitask
    Above average computer experience
    Ability to work quickly and accurately.
    May need steel toed shoes
  • Valid City, State or Zip Code: Grand Rapids
    Job Type : Contract
    Date: Monday, 11 May 2020
    Are you looking for a new opportunity to kick start your career? Are you tired of being told that "you don't have enough experience"? If so, Manpower may have the opportunity for you! We are often recruiting for Customer Service Representatives who enjoy working in a call center environment on behalf of our clients.

    Requirements:
    -At least one year of customer service experience.
    -Good phone voice
    -Professional phone etiquette

    Pay rate is frequently $10/hr. We often see short term and long term positions available.
    Qualified candidates should email their updated resume to [email protected]
  • Valid City, State or Zip Code: San Antonio
    Job Type : Contract
    Date: Sunday, 10 May 2020
    CFNJP00033602

    Coord 3, HR Shared Services

    Title ASC CIC Bilingual Spanish Analyst - Bilingual Spanish pay rate $15.00.

    * Process inbound Tier 1 Associate Service Center (ASC) Support interactions from customers via cases based on requests from emails. chats, self services and phone calls.

    * Applicant will need to be able to multi-task with multiple communication methods and resources to provide general system navigation to systems, knowledge articles and or plans or policies.

    * Use computerized system for tracking, information gathering, and/or troubleshooting

    * Respond to inquiries and resolve problems of basic to moderate complexity

    * Document issues and identify appropriate actions to resolve inquiries regarding processes managed by the Americas ASC

    * Actively redirect customers to self-service options as appropriate, teaching them how to be self-sufficient in use of direct access tools and the knowledge management portal

    * Perform proactive outbound follow-up communications, as necessary *Execute tasks in accordance with standard operating procedures, including data-entry transactions in Workday or other systems *Build customer relationships throughout the operations supported by the Americas ASC Additional Job Description

    * High School Diploma or equivalent; Associate's Degree or related specialized courses preferred

    * 1 to 2 years related experience in a Customer Service or Shared Services environment; Human Resources contact center experience desirable

    * Basic computer proficiency and experience with Microsoft Office suite (Word and Excel)

    * Demonstrated customer service orientation

    * Experience using a case management system and knowledge portal and navigating a Human Resource Information System

    * Ability to resolve routine problems and questions independently

    * Ability to pay close attention to details and use time effectively

    * Excellent oral and written communication skills with the ability to independently compose routine written communications

    * Ability to work in a fast paced team environment

    * Multi-tasking capabilities to manage several caseloads

    * Proficiency in English required, languages in French, or Portuguese a plus
    Industry Title Americas ASC CIC Analyst
    Shift N/A