Home   Call Center and Customer Service Jobs
  • Valid City, State or Zip Code: Mississauga
    Job Type : Temporary
    Date: Sunday, 17 January 2021
    Are you looking for Bilingual Call Center Representative (Spanish/ English) position? Good News!

    Manpower is hiring for Bilingual Call Center Representative (Spanish/ English) for one of our major clients in Mississauga, Ontario.

    Bilingual Call Center Representative/ Consumer Service Representative is responsible for establishing and maintaining relationships with consumers on behalf of our Client by taking personal and complete responsibility for each consumer contact via phone, email or social media and by ensuring that consumer needs are met. Serving as an external brand ambassador to the consumer in Canada this role must convey professional expertise in our products, brands and services.

    What's in it for you?
    * Pay $15 per hour plus performance Bonus
    * Potential for permanent
    * Remote Work
    * Robust Benefits plan plus Discount Opportunities
    * Employee Assistance Program

    What the job is?
    * Responding to customer queries by phone, email or chat
    * Meeting personal/customer service team sales targets and call handling quotas
    * Handling customer issues and providing appropriate solutions and alternatives
    * Promoting our products as company ambassadors
    * Effectively managing multiple tasks or projects and are keen to help teammates do the same
    * Staying educated on corporate process and initiatives as well as market changes

    What you bring?
    * Bilingual (English / Spanish) is a MUST
    * Strong computer skills and basic knowledge of MS Office
    * Must have high-volume call experience
    * Punctual and dedicated
    * Great communication skills
    * Grammatical competence (written and verbal)
    * Passion to succeed with a positive competitive spirit

    Experience Required:
    * Minimum 1 year of call center experience is required, working in a dynamic, fast paced customer contact center environment as an inbound specialist for customer service roles
    * Candidates with experience within the retail energy customer service environment will be preferred.

    Select Apply Now and qualified applicants will hear from a recruiter within 24 hours.

    Not the job for you, but knows someone else who might be interested? Refer them to us for a referral bonus of $100 upon the completion of their first 80 hours of work.

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Palm Desert
    Job Type : Contract
    Date: Sunday, 17 January 2021
    Manpower has an immediate temporary to permanent opportunity with a well respected local company. If you have excellent customer service skills as well as (call center) experience and a warm engaging phone personality, we would like to speak with you! We are looking for someone with the following skills:
    -Ability to give full attention to what others are saying, asking appropriate questions, without interrupting.
    -Using logic and reasoning to identify solutions and resolutions.
    -Comfortable taking inbound calls while processing data. Up to 60 to 100 calls per day
    -Calm under pressure with the ability to persuade others.
    -Excellent with team members, organized, with strong written and verbal skills.
    Previous customer service experience a must. Bilingual is a plus. Applicants will be subject to background verification and drug screen. If interested in this position, please respond with a resume.Manpower is an EOE
  • Valid City, State or Zip Code: South San Francisco
    Job Type : Contract
    Date: Sunday, 17 January 2021
    Job Description
    We are looking for a 2 full-time Customer Service Agents to fill a position within our Operations department. This is a non-exempt position with an hourly rate between $20 - $24/hour depending on experience.
    The ideal candidate will have strong organizational skills and the ability to work independently handling various responsibilities with competing priorities as well as excellent customer service. Must demonstrate professional manners and effective communication when interacting with fellow employees and customers.
    Responsibilities of the position include, but are not limited to, the following:
    + Ensure successful movement of cargo
    + Prioritize the work flow for cargo movements to insure customer and vendor satisfaction.
    + Insure the timely movement of cargo from origin to destination to fulfill customer's instructions and insure procedures for taking bookings are followed at all times.
    + Coordinate with customs brokers to obtain release documents in a timely manner to maximize productivity of the warehouse.
    + Process claim paperwork timely and accurately with carriers.
    + Verify on-boards and forward necessary correspondence to customers.
    + Check vendors and customers in at dock office in a professional manner.
    + Complete responsibilities for all accounting related functions to achieve goals.
    + Process all billing within necessary time frame and billing is accurate.
    Education and Requirements:
    + High School Diploma or equivalent
    + Eligible to work in the US and pass TSA background check
    + Must be able to read, write and clearly communicate with poise and confidence in English over the phone and in person with customers, vendors and staff.
    +Bi-lingual or Multi-lingual skills (preferred)
    Location of facility: SOUTH SAN FRANCISCO CA 94080
  • Valid City, State or Zip Code: Huntington
    Job Type : Contract
    Date: Sunday, 17 January 2021
    In need of a Customer Service rep with technical skills. To be considered, you must have longevity with previous jobs. Customer Service Representative to manage customer queries and complaints. CSR must be able to understand and explain troubleshooting of electronic devices. You will also be asked to make modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers, cell phones, tablets and hardware.Customer Service Representative Responsibilities: Maintaining a positive, empathetic and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing forms, applications, and requests.Keeping records of customer interactions, transactions, comments and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Ensure customer satisfaction and provide professional customer support.Customer service representative top skills: Customer Service.Product Knowledge.Quality Focus.Market Knowledge.Documentation Skills.Listening Skills.Phone Skills.Resolving Conflict.Multitask.Patience.Positive Attitude.Attention to Detail.People Oriented.Analysis.Problem Solving.Organizational Skills.Adaptability
  • Valid City, State or Zip Code: McAllen
    Job Type : Contract
    Date: Saturday, 16 January 2021
    At-Home Call Center Representative-$13.00-$15.50

    Why You'll Love Working With Us?
    *Weekly pay
    *At-home work
    *Great team environment

    What Will You Be Doing?
    *Act as an advocate for customers and be empathetic in all customer interactions
    *Provide extraordinary service to customers via phone, email and chat
    *Place orders with customers, answer questions about products and services

    What Do You Bring To The Job?
    *Telephone etiquette
    *Own equipment-pc, headset, reliable internet
    *Minimum one (1) year call center experience

    Select APPLY NOW to hear from a recruiter

    Share this job with friends and family and earn dollars for every successful hire

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Markham
    Job Type : Contract
    Date: Thursday, 14 January 2021
    We are currently looking for a Bilingual (French/English) Technical Support Agent for one of our client in the IT industry.

    What would you be doing?

    Provide customer support to client via all incoming support channels - Example: via telephone, email, chat and web channels. The type of request/inquiries can be for access requests, software updates, password resets, printer connections, VPN issues or any other situation that may arise when the client has to use a computer for work.

    What we're looking for?

    Excellent communication and customer service skills
    Understanding of system resources and allocation
    Professional work attitude, ability to learn
    Proficient in demonstrating ability to identify solutions based on established processes and procedures (e.g.HELP DESK Knowledgebase Tool)

    *** IMPORTANT DETAILS!

    Bilingual FRENCH/ENGLISH
    Working schedule: Must be available for all type of shifts (night, day)
    Pay Rate: $21.80/hour
    1 year contract to begin with!
    Work from home position due to the pandemic**
  • Valid City, State or Zip Code: Chicago
    Job Type : Contract
    Date: Thursday, 14 January 2021
    Customer Service Rep responsible for incoming patient calls regarding their medical equipment they may have ordered, pending dr's approval, treatments, etc...Providing excellent, empathetic and compassionate customer service with the patients. Will have to use several database systems to assist patients and troubleshoot any issues. Will receive 65-80 calls per day and length of calls will depend on how long to assist. WORK FROM HOME until offices reopen.
  • Valid City, State or Zip Code: Calgary
    Job Type : Contract
    Date: Thursday, 14 January 2021
    Manpower is currently seeking a Member Service Associate for a reputable client in downtown Calgary.

    Please see job description below:

    Broad role and responsibilities.
    * Start date: TBD - targeting ASAP
    * Job title: Member Service Associate
    * Schedule/hours: M-F, 7am -3pm
    * Duration: 6 months
    * Pay rate: $18-$19xhr
    * Software/programs required: Office suite (standard products), familiar with Zendesk ideal, and some brokerage or financial services background (RRSP, TFSA, Stock market).
    * Location: Calgary / Remote
    * Job scope/daily duties: client serving - call center, admin duties (as assigned)
    * Any other information: What we do - Out sourced administration and management of financial wellness programs for to corporate clients. Administration and servicing of their employer sponsored compensation plans.
  • Valid City, State or Zip Code: Topeka
    Job Type : Contract
    Date: Thursday, 14 January 2021
    Need a little extra cash …part-time positions available

    Tired of the same old thing? Looking for something new…….

    Manpower has the job you have been looking for.

    What is the job?
    As a customer service agent, you will:
    ● work alongside other agents to help provide support for health programs
    ● communicate with customers via telephone
    ● perform health surveys

    Learn about this customer service role that offers you:
    ● flexible hours, mostly evening hours
    ● work 15 to 39 hours - days, shifts and hours vary
    ● $13 per hour
    ● access to tools, paid education and more, allowing you to advance in the workplace

    What do you bring to the role?
    ● No experience necessary but customer service experience is a plus
    ● Strong interpersonal and communication skills
    ● Multi-tasking and communicating with multiple.

    Interested?
    Select APPLY NOW and a Recruiter will reach out within 24 hours

    Share this job with friends and family and dollars with every successful hire.

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Mississauga
    Job Type : Temporary
    Date: Wednesday, 13 January 2021
    Are you looking for Bilingual Call Center Representative (Spanish/ English) position? Good News!

    Manpower is hiring for Bilingual Call Center Representative (Spanish/ English) for one of our major clients in Mississauga, Ontario.

    Bilingual Call Center Representative/ Consumer Service Representative is responsible for establishing and maintaining relationships with consumers on behalf of our Client by taking personal and complete responsibility for each consumer contact via phone, email or social media and by ensuring that consumer needs are met. Serving as an external brand ambassador to the consumer in Canada this role must convey professional expertise in our products, brands and services.

    What's in it for you?
    * Pay $15 per hour plus performance Bonus
    * Potential for permanent
    * Remote Work
    * Robust Benefits plan plus Discount Opportunities
    * Employee Assistance Program

    What the job is?
    * Responding to customer queries by phone, email or chat
    * Meeting personal/customer service team sales targets and call handling quotas
    * Handling customer issues and providing appropriate solutions and alternatives
    * Promoting our products as company ambassadors
    * Effectively managing multiple tasks or projects and are keen to help teammates do the same
    * Staying educated on corporate process and initiatives as well as market changes

    What you bring?
    * Bilingual (English / Spanish) is a MUST
    * Strong computer skills and basic knowledge of MS Office
    * Must have high-volume call experience
    * Punctual and dedicated
    * Great communication skills
    * Grammatical competence (written and verbal)
    * Passion to succeed with a positive competitive spirit

    Experience Required:
    * Minimum 1 year of call center experience is required, working in a dynamic, fast paced customer contact center environment as an inbound specialist for customer service roles
    * Candidates with experience within the retail energy customer service environment will be preferred.

    Select Apply Now and qualified applicants will hear from a recruiter within 24 hours.

    Not the job for you, but knows someone else who might be interested? Refer them to us for a referral bonus of $100 upon the completion of their first 80 hours of work.

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Buffalo
    Job Type : Contract
    Date: Wednesday, 13 January 2021
    Call Center Representative- Remote Opportunity

    Supporting New York Vaccination Contract - Coronavirus 2019 (COVID-19)

    Schedule:
    Must have flexible schedule: 7 days a week, including Holidays 7:00am-10:00pm.

    Description:

    Essential Duties and Responsibilities:
    - Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services.
    - Provide callers with an unbiased presentation of programs to assist customers with application and eligibility requirements and program questions.
    - Access, read, interpret, and perform some updates to customer data elements.
    - Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken.
    - Follow standard operating procedures to ensure consistency and accuracy.
    - Address customer inquiries and resolve problems to ensure that appropriate changes are made.
    - Refer unresolved customer grievances to designated departments for further investigation.
    - Communicate with supervisor regarding any potential needs or concerns.
    - Perform data entry accurately.
    - Perform other duties as assigned by management.

    Minimum Requirements:
    - High school diploma with 0 - 1 years of experience.
    - Laptop with Windows 10
    - High speed internet

    MUST LIVE IN NEW YORK STATE!
  • Valid City, State or Zip Code: Cumberland
    Job Type : Contract
    Date: Wednesday, 13 January 2021
    Are you looking to work in a fun, exciting environment and receive a weekly paycheck? Do you enjoy working with customers? Manpower is Now Hiring Seasonal Customer Service Reps for a local producer of outdoor equipment located in Cumberland, WI.

    What's In It For You?
    -Weekly Paycheck
    -Starting Wage of $14.50/hr
    -1st Shift, M-Fri schedule available
    -Seasonal position
    -Full Time available
    -Office environment

    What You Bring to the Job?
    -Great customer service skills
    -Drug Screen will be conducted
    -Reliable and good with computers

    How to Apply?
    -Text "Customer Service" to (715)226-4770
    -Reply to the job posting

    Job Types: Full-time, Seasonal

    Pay: $14.50 per hour

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Saint John
    Job Type : Contract
    Date: Wednesday, 13 January 2021
    Manpower is currently recruiting for 2 Customer Service Coordinators for our established Client in Saint John, NB. These positions are starting on a three month contract, with the intention of being hired on permanently after that. Shifts fall anywhere between Monday to Friday 7am to 11pm and Saturday 8am to 9pm. These positions are full time and pay $15/hour.

    You will be responsible for inbound and outbound calling to existing customers in order to coordinate appointments and services.

    What you will bring to this role:

    Excellent written and verbal communication skills
    Ability to multitask and navigate different computer applications
    Strong attention to details
    Ability to work in a fast pace environment
    Minimum of 1 year customer service experience
    Must have High School diploma or equivalent

    If you are interested in this position, please apply today as our Client is looking to have candidates start right away!
  • Valid City, State or Zip Code: Athens
    Job Type : Contract
    Date: Wednesday, 13 January 2021
    Customer Service Reps NEEDED in Athens Texas

    Manpower is looking customer service representatives! We know that you want to know that your work is valued. At Manpower, we understand and we're here to help. We can offer a way out of that dead-end job Don't wait! Apply TODAY!

    What's in it for you?

    · $11.54 per hour

    · $12.02 per hour Bilingual

    · M-F 8am-5pm

    · Temp to perm opportunity

    · $500-1000 Conversion Bonus!!!

    · Benefits including: Health, Dental, and 401K options for the adult in you

    · FREE College. Seriously. Don't take out those loans!

    What do you Bring to the Job?

    · High School Diploma (GED)

    · Clear Background

    Apply now or please text "CSR" to 903-231-7086!
    We love referrals so please share our job with friends and family to potentially earn more $$$ in Referral Bonuses!!!
  • Valid City, State or Zip Code: Saint John
    Job Type : Contract
    Date: Wednesday, 13 January 2021
    Manpower is currently recruiting for Support Desk Engineers I, for our Client in Uptown Saint John. These positions start early February 2021 and will last for three months, with possible extensions and permanency. These positions are shift work, primarily Monday to Friday with various start times between 10am to 3pm, and the occasional weekend work. These positions pay $20/hour and you will be asked to fill out a criminal record check.

    The Support Desk Engineer I provides the first line defense for clients. They are responsible for actively listening to and engaging with clients, troubleshooting, and managing Tier 1 client incidents in a Support Desk environment. Every Engineer is measured on completed tickets, resolution met, CSAT (customer satisfaction) and ticket utilization set forth by their direct manager. You will be introduced to more advanced analytics including backup remediation, root cause analysis for infrastructure related
    outages, deploying patches and remediating alerts related to patches and more.

    Required Skills/Competencies for the Support Desk Engineer I:

    * Must have experience utilizing remote control software to troubleshoot and resolve desktop support issues
    * Minimum 2 years experience in a Windows or Mac desktop support environment
    * Understanding of network infrastructure environment (i.e. LAN/WAN)
    * Degree in computer science, management information systems or similar preferred
    * Experienced in deploying OS installation via scripted, unattended methods, Ghost, Sysprep, and other imaging methods
    * Strong Troubleshooting skills

    Required Technology Experience (Experience with 4 or more of the following):
    * Mac Operating Systems
    * Windows XP/Vista/7/10 and Windows 2003/2008/2012
    * Office 2013/2016/365
    * Citrix XenApp client
    * Active Directory
    * Hardware Firewall/Router (Configuration, maintenance and troubleshooting)
    * VMware ESX 4/5/5.5 experience/understanding

    Bonus Skills (Desired but not required):
    * MTA, VCA, CCENT and CCA-AD certifications
    * Autotask, LogicMonitor and Kaseya
    * Symantec Backup Exec
    * ITIL v3 certification
    * A+, Network+, Security+

    If this position sounds like an opportunity you would like to pursue, please apply to Manpower right away!
  • Valid City, State or Zip Code: Sterling Heights
    Job Type : Contract
    Date: Wednesday, 13 January 2021
    Team Leader

    $15.30 hr
    Temp to hire that offers 100% benefit coverage

    Manpower is seeking qualified associates that are seeking a long term employment in Sterling Heights.

    Why You'll Love Working With Us
    Temp to hire
    Once hire in $5250 Tuition Assistance
    Health, Dental, and Vision insurance covered at 100% with a very low deductible when hired in

    What Will You Be Doing?
    Facility is solely responsible for the assembly of the strut and shock components for the Dodge Ram Trucks.
    The facility is one of the cleanest we've seen, bright, and spacious. The full completed parts weigh less than 20lbs.
    The position itself is fairly easy, however can be fast paced at times. We are looking for a qualified associate who is able to lead a small team setting and that I looking for long term growth opportunity.

    What Do You Bring to the Job?
    A passion for a long term position
    Reliable transportation
    Assembly experience or long term work history and the eagerness to learn new things
    Ability to pass a background check and drug screen
    2+ Year Team Lead Experience

    Interested?

    Select APPLY NOW and a recruiter will reach out to you within 24 hours.

    Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to provide accommodations, and will work with you to fit your needs.
  • Valid City, State or Zip Code: Bentonville
    Job Type : Contract
    Date: Tuesday, 12 January 2021
    Do you enjoy working with people? Do you have a knack at helping them resolve their questions, concerns or issues? We have over 150 Customer Relation positions open in the NWA area.

    What is in it for you?
    *Flexible hours
    *All required equipment provided
    *$11 hourly pay

    What is the job?
    *Resolves customer contact issues by using decision support tools to resolve issues
    *Working with store associates to develop and implement resolutions; implementing appropriate resolution
    *Providing information to customers; utilizing program quality guidelines and program resources; authorizing customer compensation to achieve customer satisfaction with issue resolution; and identifying and escalating high impact issues to senior resolution specialists as necessary.
    *Enhances customer engagement by researching and resolving ongoing issues; following up with customers on issues; implementing resolutions; communicating final decisions and resolutions to customers; and gathering and recording customer satisfaction survey ratings
    *Represents company image to customers by providing professional, courteous customer service

    What you bring to the job?
    *Customer service experience
    *Ability to resolve customer issues
  • Valid City, State or Zip Code: Tallahassee
    Job Type : Temporary
    Date: Tuesday, 12 January 2021
    Manpower is recruiting for TEMPORARY GREETER/SCREENER for a top medical facility in Tallahassee, FL! You will perform customer service responsibilities to greet and screen all visitors entering the building.

    What will you bring to the job?
    *Answer inquiries and obtain information for general public, customers, visitors, and other interested parties.
    *Provide information regarding activities conducted at establishment, location of departments, offices, and employees within organization.
    *Help to maintain social distancing guidelines,
    *Conduct a 3-4 question survey questionnaire to all patrons visiting the facility

    What's in it for you?
    *Earn a weekly paycheck
    *Work Monday - Friday 12 pm -5pm
    *Earn $10.00 per hour
    *Free skills upgrade through free on-line training
    *Benefits- free college tuition, 401K, medical and dental insurance

    Let's try to put an end to your job search by applying today. Contact a team member today by applying online, www.manpower.com or calling 850-386-8150
    We look forward to working with you!
    We love referrals, so please share our job with friends and family!

    Manpower is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Manpower does not discriminate based on disability, veteran status or any other basis protected under federal, state or local laws.
  • Valid City, State or Zip Code: Niagara
    Job Type : Temporary
    Date: Tuesday, 12 January 2021
    Manpower is actively looking for candidates with Facebook, Twitter, Instagram, Snapchat and other social media experience. (Customer Service Call Center/Sales experience preferred). This will be a Work From Home position to start. Once the office has re-opened from COVID guidelines, you must be able to work from the office in St. Catharine's. (Therefore must have reliable transportation).

    The candidate will help support and expand self serve advertising customer base. They will also need to demonstrate the value of social media advertising solutions and provide support for all self service products. The team will perform chat, email and phone support for small and medium companies from North America that advertise on Facebook. They will provide product and basic tool support to improve their experience and drive higher spend.

    * The hours of operation for the center operates 24 hours a day 7 days a week so candidates must be available to be scheduled at anytime during this period.
    * Duration: 12 months contract with possibility of extension (full time work)
    * Hourly Pay Rate: $16.54

    Basic Qualifications:
    -HS Diploma or GED Min 1-yr customer service
    -Prefer experience working in a sales environment with sales targets or quotas
    -Superior written and verbal communication skills
    -Familiarity with online advertising products
    -Ability to work all shifts as required (including holidays); the facility runs 24X7
    -PC skills and keyboarding skills
    -Experience using social media

    Professional Skill Requirements:
    -High level of professional customer service and sales mindset, passion for driving sales through adoptions and spend
    -Ability to multitask and work under pressure

    -Superior communication skills verbal, written, and listening skills
    -Flexible and quick learners, able to adapt to continuously evolving needs of both the business and the customer
    -Strong analytical and decision making skills that demonstrate good judgment.
    -Demonstrate speed, agility, critical thinking, and problem solving skills in their work.

    What can you expect?
    -Free onsite parking
    -Spacious work stations with updated technology platforms and equipment
    -Supportive environment to assist with individual success
    -Complimentary coffee, tea and hot chocolate bar
    -A sense of community! We pride ourselves on our inclusive, open, and engaging work environment

    This role supports our client's self-service advertising customer base through chat, email and phone support.
    Duties will include:
    -Support and expand social media self-serve advertising customer base
    -Demonstrate the value of advertising solutions and provide support for all self-service products to improve their experience
    -Receive and log internal and/or external customer problem/request/issues ensuring accurate documentation
    -Perform troubleshooting/problem identification following defined procedures to resolve correctly
    -Develop and maintain knowledge of advertiser -specific business environment
    -Perform follow-ups on incidents with advertiser to ensure customer satisfaction

    At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.

    If you have the qualifications and are excited to become a part of this amazing team, apply now!
  • Valid City, State or Zip Code: Chicago
    Job Type : Temporary
    Date: Monday, 11 January 2021
    Problem Solver. Forward Thinking. Crafter of Concise Communications.

    All these terms make up our Bilingual Customer Care Operation Specialist. This individual will act as an advocate for our client's participants while helping them with identity theft situations to determine escalation. In addition, this individual will perform service activities to ensure a high level of satisfaction.

    Note: The location for this role is located at the Merchandise Mart in Chicago but due to COVID-19, the team will work remote until further notice.

    Interested in learning more about this role?

    Bring your bachelor's degree (preferred fields in English, Business or Marketing), ability to speak both English and Spanish and your 2+ years of professional experience documenting customer email responses. Possess the following attributes:
    * Dependable with strong work ethic.
    * Has a passion for helping customers.
    * Highly adaptable and focused on self-development.
    * Able to navigate multiple software applications.
    * Able to provide peer coaching and feedback.
    * Attention to detail and highly focused on task.
    * Excellent verbal and written communication skills as well as strong organizational skills.
    * Able to take ownership and make good decisions to ensure an excellent customer experience.
    * Strong interpersonal skills and the ability to work independently and in a team environment

    This job offers you:
    * A SET SCHEDULE! (8am-4:30pm)
    * Competitive wages at $20.00/hr.
    * Business Casual Work Environment, where suits are overrated!

    Manpower doesn't stop there. We also offer:
    * MyPath, a college tuition program that offers a free education up to a BS Degree
    * Skill Certification Courses specific to Call Center, Accounting and Team Lead roles
    * Recognition Programs-A time to celebrate YOU and your accomplishments
    * Weekly Paychecks
    * Health, Dental Benefits as well as stock options

    You will be expected to:
    * Assist with non-sales outbound calls from participants and employers; perform data entry; conduct remediation audits; and support product and application email responses.
    * Support one or more of the following: add to revenue stream through direct to consumer billing, fraud resolution, new customer builds, product and application support via email and client outreach initiatives via phone and other operational duties.
    * Assist with product questions and application troubleshooting via email.
    * Utilize strong written and verbal communication skills.
    * Demonstrate a high degree of empathy, compassion and professionalism.
    * De-escalate difficult client situations.
    * Collaborate with other client service professionals.
    * Demonstrate the ability to learn quickly and easily adapt to a constantly changing environment.
    * Champions change and innovation.
    * Perform quality assurance audits for customer care, implementation and account management.
    * Recognize gaps in the process and provide recommendations to management.
    * Provide supportive and useful quality review feedback to Privacy Advocates and Remediation Specialists.
    * Deliver a world class experience to external customers as well as internal.
    * Perform other ad hoc duties as assigned or required.

    When is the last time you loved what you did and enjoyed going to work each day? Let us be that happy place for you!
    Stop your job search and apply today! I love referrals, so please share this job with friends and family.