Home   Call Center and Customer Service Jobs
  • Valid City, State or Zip Code: Los Angeles
    Job Type : Contract
    Date: Thursday, 09 July 2020
    Are you a California resident looking for work from home doing call center work? Do you enjoy helping people? Do you have experience working in a fast-paced customer service work environment and looking for a new career opportunity? If you said yes, we want to speak to you!

    What's in it for you?
    Work from home opportunity
    Shifts 7 days a week available
    1st Shift start times between 8:00 am - 5:00 pm
    2nd Shift start time between 12:00 pm - 8:00 pm
    Weekly pay (Every Friday).
    Pay $15.00/hr
    Free College Tuition Program

    What you'll be doing:
    Answer incoming calls for a high-volume call center
    Assist callers with filing claims
    Data entry
    Research and verify claims for accuracy

    Who were looking for:
    Must be a California resident
    Minimum of 1 year experience in a customer service, retail, or call center environment
    Able to work any shift and be flexible
    Able to work in a fast-paced environment
    PC laptop or Macbook
    Reliable internet connection
    Bluetooth or hardwired headset for your computer
    Someone with great attendance and perfect punctuality.
    Detail-oriented and organized with an ability to work independently.
    Someone with a "Yes, can do!" Attitude.
    Able to pass a Background Check and Drug Screen.

    We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance

    Stop your job search and apply today. Do you need more information? Contact Pauline at 213-674-9760. We love referrals so please share our job with friends and family.
  • Valid City, State or Zip Code: Evansville
    Job Type : Temporary
    Date: Thursday, 09 July 2020
    We are currently recruiting for 3 Product Support Specialists. This role will start as a work from home opportunity but will end up reporting to the office. This position will work 8am - 4:30pm, Monday - Saturday, 40 hours per week and earns $14.00 an hour. If you are interested in helping consumers with infants, go to www.manpower.com, click sign up, fill in your information, attach a resume and call me at 812.429.7321

    Responsibilities:
    * Collect customer complaint information in a compliant and timely manner in order to meet applicable regulatory requirements
    * Manage personal productivity, accuracy and quality to achieve personal and departmental performance goals
    * Effectively handle customer contacts by identifying customer needs/concerns and provide accurate product information to maintain positive customer relationships
    * Follow policies and procedures in accordance with FDA regulations as it relates to medical events and product safety.
    * Must deliver high quality work with strong attention to detail to ensure data accuracy and compliance with departmental Standard Operating Procedures and Work Instructions
    * Projects as assigned by management

    Requirements:
    * BS or BA Degree preferred
    * Designated remote work space, to create an office-like environment conducive to productivity expectations
    * High Speed Internet Service
    * Personal Computer/laptop with camera capabilities for virtual interviewing and initial training
    * Minimum of 2 years of working experience in a customer-oriented field
    * Experience in diversified customer contacts preferred; i.e. phone, email, chat and social media
    * Effective and efficient problem solving skills. Able to listen to understand, review, analyze, interpret and provide solutions
    * Excellent writing and grammar skills are required
    * Strong organizational, time management, interpersonal, and computer skills with attention to details
    * Must be proficient in a variety of computer programs, ability to work in several different systems at once with the capability to learn quickly and apply new functions to daily work
    * Strong work ethics with good attendance record; dependable and trustworthy
    * Self-motivator; ability to work independently and take initiatives
    * Positive team player; works well with others, considers other's perspectives to provide constructive solutions
    * Capability to adjust quickly to changing priorities, guidelines and processes in a dynamic contact center environment
    * Strong desire to assist consumers with attentiveness, patience and genuine sincerity
    * Open to feedback and coaching; apply learnings for continuous improvement
    * Contact Center operates Monday- Saturday 8-4:30p CST. Variable shifts and part-time opportunities available.
    www.manpower.com 812.429.7321
  • Valid City, State or Zip Code: Albany County , Warren County , Rensselaer County , Schenectady County , Saratoga County
    Job Type : Temporary
    Date: Wednesday, 08 July 2020
    Customer Service Representative Short Term Temp needed in Poestenkill, NY area What’s in it for you? Full time hours, Short Term 2-month assignment Day shift: M-F 8am-5pm Wages starting at $20 per hour What is the job? Provide customers with product and pricing information as appropriate Receive and process customer orders and returns per SOPs Input customer demand information into the computer systems Maintain close communication with Distributors and communicates customer needs to staff Manage existing internet account base and grows sales from call in/internet orders Work with manufacturing dept to provide accurate and timely information regarding customer demands in order to support cost effective scheduling of manufacturing operations Experience and knowledge of applications in a manufacturing environment is preferred Customer service/sales experience Computer proficiency Excellent organization skills Excellent communication skills, oral and written Self-motivated, able to make independent decisions If you are ready to apply, simply click 'apply'. Do you need more information? Call us at 518-459-2800
  • Valid City, State or Zip Code: Albany County , Warren County , Rensselaer County , Schenectady County , Saratoga County
    Job Type : Permanent
    Date: Wednesday, 08 July 2020
    Established Insurance Company located in Latham, NY area is seeking MULTIPLE Customer Service Representatives with many day and evening shift opening. This is a temp to perm opportunity paying $15.50 per hour. Your responsibilities will include responding to customer service inquiries including, but not limited to benefit information, and timely fulfillment of requests for company memberships, providers and client representatives. You will also be acting as a liaison with internal and external business partners to provide an exceptional customer service experience. If you are ready to apply, simply click 'apply'. Do you need more information? Call us at 518-459-2800
  • Valid City, State or Zip Code: Huntington
    Job Type : Contract
    Date: Wednesday, 08 July 2020
    Inside Sales Representatives

    Are you looking for an exciting local opportunity in the Huntington area? Manpower of WV is seeking Inside Sales Representatives for a regional employer in the Huntington area.

    Responsibilities:
    Present and sell company products and services to new and existing customers
    Prospect and contact potential customers
    Expands sales in existing accounts by introducing new products and services
    Reach agreed upon sales targets by the deadline
    Resolve customer inquiries and complaints
    Set follow-up appointments to keep customers aware of latest developments
    Create sales material to present to customers
    Closes sales by building rapport with potential account; explaining product and service capabilities; overcoming objections
    Recommends new products and services by evaluating current product results; identifying needs to be filled.

    Qualifications:
    Previous experience in sales, customer service or other related fields
    Familiarity with CRM platforms
    Ability to build rapport with clients
    Strong negotiation & presentation skills
    Deadline and detail-oriented
    Presentation Skills, Internal Communications, Informing Others, Verbal Communication, Closing Skills, Motivation for Sales, Sales Planning, Territory Management, Prospecting Skills, Persistence, Meeting Sales Goals.
    Candidates must be willing to submit to and meet the requirements of a background check and a pre-employment drug testing

    Apply by

    Who is Manpower?

    Locally owned, but globally connected, Manpower is a full service staffing and human resources company that provides thousands of jobs every year across West Virginia, Ohio and Kentucky. Manpower provides recruitment and assessment, training and development, career management, outsourcing and workforce solutions across the region.

    For more information on exciting local employment opportunities and to register with us, please visit www.Manpower.com.
    or
    You may call/text the Huntington Manpower office at 304-529-3031

    Manpower is an EEO/AA/ADA/Veterans employer
  • Valid City, State or Zip Code: Broken Arrow
    Job Type : Contract
    Date: Tuesday, 07 July 2020
    Bilingual Customer Service Representative

    Job Description:

    * Bi-lingual Spanish/English
    * Answer phones
    * Use multiple databases for lookups
    * Good working knowledge of Adobe, Excel and Word
    * Multi-tasking and handling difficult situations with customers
    * Floating hours, start time will vary to cover 7:00am - 6:00pm

    Post offer drug screen/background check required
  • Valid City, State or Zip Code: Long Island
    Job Type : Contract
    Date: Monday, 06 July 2020
    For more than 40 years, our client has partnered with federal, state and local governments to make public health insurance programs run effectively for the individuals and families they serve. They provide complete solutions, making large, complex systems and programs run smoothly. They support communities and reach out to individuals, helping them get the services they need to improve health outcomes.
    *This role with start remotely (work-from-home) and transition to be onsite at the Outreach Office location.*
    *Candidates must have their own transportation*

    JOB TITLE: OUTREACH CLIENT SERVICE REPRESENTATIVE

    What's in it for you?
    * Full time hours and long term employment
    * Significant growth and advancement opportunities

    What is the job?
    Job Title: Outreach Client Service Representative
    Potential Work Locations: Nassau County & Suffolk County
    Work Hours: Monday - Friday 8:00am - 5:00pm
    Duration: Temp to Perm
    Salary: $15 per hour

    Primary Responsibilities
    * Provide education to individuals and perform an enrollment, transfer, or complete necessary action items.
    * Conduct outbound calls and other special projects. We do not determine Medicaid eligibility or manage cases.
    * This role is very specific and must be performed to the highest level of professionalism utilizing principles of excellent customer service.
    * Performs other duties as may be assigned by Supervisor or Management.

    What do you bring?
    * Fluency in Spanish
    * Excellent organizational, interpersonal, effective written and oral communication skills
    * Proficiency in Microsoft Office Applications as Excel, Power Point, and Word
    * High School Diploma or GED
    * Ability to perform comfortably in a fast-paced, deadline-oriented work environment
    * Ability to successfully execute many complex tasks simultaneously
    * And the ability to work as a team member, as well as independently

    Why Manpower?
    At Manpower we are dedicated to enriching people's lives with meaningful employment and development opportunities, as we have done for more than 60 years. We care about you and the role of work in your life, and focus on enabling you to achieve your goals in work and in life.
    Stop your job search and apply today!
    We love referrals so please share our job with friends and family. Also, don't forget to ask your Recruiter about our FREE College and Professional Training & Development Courses through our MyPath program. Arm yourself with the tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath

    Looking forward to working with you soon!
  • Valid City, State or Zip Code: Boise City
    Job Type : Contract
    Date: Monday, 06 July 2020
    JOB SUMMARY: Provides customer service to plan members by answering benefit questions, resolving issues, and educating members.
    Responds to inquiries from policyholders, providers and/or other for information and assistance.
    * Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
    * Documents interactions through internal tracking system.
    * Perform other duties and responsibilities as assigned.

    Customer Advocate Positions
     Base Pay rate: $15.25/hr potential one-time bonus of $250 for successfully completed assignment.
     6 month engagement to open ended, potential conversion based on FTE positions availability.

     3-4 weeks of training 8:00 am-5:30pm, then 8 hour shifts ranging from 8:00 am-8pm Mon-Sat after training.
  • Valid City, State or Zip Code: New York City
    Job Type : Contract
    Date: Sunday, 05 July 2020
    We Want You!

    The Client
    For more than 40 years, our client has partnered with federal, state and local governments to make public health insurance programs run effectively for the individuals and families they serve. They provide complete solutions, making large, complex systems and programs run smoothly. They support communities and reach out to individuals, helping them get the services they need to improve health outcomes.

    *This role with start remotely (work-from-home) and transition to be on-site at the Outreach Office location.*

    JOB TITLE: OUTREACH CLIENT SERVICE REPRESENTATIVE

    What's in it for you?
    * Full time hours and long term employment
    * Significant growth and advancement opportunities
    * Opportunity to work from home

    What is the job?
    Job Title: Outreach Client Service Representative
    Potential Work Locations: New York, NY
    Work Hours: Monday - Friday 8:00am - 5:00pm
    Duration: Temp to Perm
    Salary: $15 per hour

    Primary Responsibilities
    * Provide education to individuals and perform an enrollment, transfer, or complete necessary action items.
    * Conduct outbound calls and other special projects. We do not determine Medicaid eligibility or manage cases.
    * This role is very specific and must be performed to the highest level of professionalism utilizing principles of excellent customer service.
    * Performs other duties as may be assigned by Supervisor or Management.

    What do you bring?
    * Fluency in Spanish
    * Excellent organizational, interpersonal, effective written and oral communication skills
    * Proficiency in Microsoft Office Applications as Excel, Power Point, and Word
    * High School Diploma or GED
    * Ability to perform comfortably in a fast-paced, deadline-oriented work environment
    * Ability to successfully execute many complex tasks simultaneously
    * And the ability to work as a team member, as well as independently

    Why Manpower?

    At Manpower we are dedicated to enriching people's lives with meaningful employment and development opportunities, as we have done for more than 60 years. We care about you and the role of work in your life, and focus on enabling you to achieve your goals in work and in life.

    Stop your job search and apply today!

    We love referrals so please share our job with friends and family. Also, don't forget to ask your Recruiter about our FREE College and Professional Training & Development Courses through our MyPath program. Arm yourself with the tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath

    Looking forward to working with you soon!
  • Valid City, State or Zip Code: Fredericton
    Job Type : Contract
    Date: Sunday, 05 July 2020
    Are you looking for an exciting position in customer service? Do you have that 'something special' that allows you to deal well with people? Do you live in the Fredericton, NB area? If you have answered "Yes!" to these questions, we have the job for you!!

    Manpower is currently recruiting for Bilingual Contact Care Associates for NB Power in Fredericton, NB. Qualified candidates will possess the following skills and qualifications: Fluently Bilingual (English/French); good telephone manner; ability to work in a team environment; able to multi task in a busy work environment; proven problem solving skills; excellent communication skills; ability to empathize and help customers.

    Also, you must have a minimum of one-year experience working in customer service, be comfortable working with a variety of computer programs, including Internet, e-mail, and a variety of in-house systems. These full time positions are to begin August 10, 2020.

    If you are looking for an exciting position in Customer Service, then Manpower is the employer for you! Manpower offers benefits, referral bonuses, web-based training from the privacy of your own home and much more!
  • Valid City, State or Zip Code: Moline
    Job Type : Contract
    Date: Wednesday, 01 July 2020
    DO YOU LIKE CUSTOMER SERVICE AND WORKING IN A BEAUTIFUL ENVIRONMENT?

    This position is located in a beautiful new building overlooking the Mississippi River. This is a temp-to-hire opportunity in a professional environment with great benefits and opportunities for advancement once hired by the company.
    We are currently hiring for an inbound call center representative. We prefer people who have previous customer service experience.
    The starting pay is $12.00 with opportunities for pay raises.
    We are looking for people who learn computer software easily and quickly and like working with customers who need help.

    Background checks and drug screening will be completed.
    Please apply right away!
  • Valid City, State or Zip Code: Flagler Beach
    Job Type : Contract
    Date: Tuesday, 30 June 2020
    Manpower has Immediate Open Positions for F/T Inbound Call Center in Flagler Beach!

    We are hiring for experienced Inbound Call Center Reps to handle incoming calls regarding current events and scheduling appointments in Flagler Beach.

    This position is 6+ months or longer!

    Shift:
    Monday- Friday 8:00am-5:00pm (with 1 hour lunch)

    Pay rate:
    $10.50 hourly
    Weekly Pay!!

    Qualifications:
    At least 6 months with Inbound Call Center Experience
    Must pass 10 Year National Background Screen
    Must pass Paneled Drug Screen
    Must have reliable transportation
  • Valid City, State or Zip Code: Topeka
    Job Type : Contract
    Date: Tuesday, 30 June 2020
    Need a little extra cash …part-time positions available

    Tired of the same old thing? Looking for something new…….

    Manpower has the job you have been looking for.

    What is the job?
    As a customer service agent, you will:
    ● work alongside other agents to help provide support for health programs
    ● communicate with customers via telephone
    ● perform health surveys

    Learn about this customer service role that offers you:
    ● flexible hours, mostly evening hours
    ● work 15 to 39 hours - days, shifts and hours vary
    ● $10 per hour
    ● access to tools, paid education and more, allowing you to advance in the workplace

    What do you bring to the role?
    ● No experience necessary but customer service experience in retail, hospitality or call center is a plus
    ● Strong interpersonal and communication skills
    ● Multi-tasking and communicating with candidates

    Interested and excited about this career opportunity? Apply at Manpower.com

    We love referrals so please share this job opportunity with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Valid City, State or Zip Code: Warren
    Job Type : Contract
    Date: Monday, 29 June 2020
    Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Full or Part time positions available. Hours worked are between 8:00am and 8:00pm Monday - Friday. Temp-to-Hire.
  • Valid City, State or Zip Code: Cherry Hill
    Job Type : Contract
    Date: Monday, 29 June 2020
    Do you have Customer Service Experience and have a reliable working computer and internet? Manpower is hiring Customer Service Representitves, that live in NJ and are available to start this Friday 7/3. Paid training will be 7/3, 7/4 and 7/5. Pay rate is $20hr and Bilingual is a plus for $21hr. This position will last from 3-6 months.

    Responsibility
    * Deal directly with customers either by electronically or phone
    * Respond promptly to customer inquiries
    * Handle and resolve customer complaints
    * Obtain and evaluate all relevant information to handle inquiries and complaints
    * Direct requests and unresolved issues to the designated resource

    Education and Experience
    * High school diploma, general education degree or equivalent
    * knowledge of customer service principles and practices
    * knowledge of relevant computer applications
    * numeric, oral and written language applications

    Key Competencies
    * interpersonal skills
    * communication skills - verbal and written
    * listening skills
    * problem analysis and problem-solving
    * attention to detail and accuracy
    * initiative

    Qualified applicants please go to www.manpower.com to apply

    Please forward your updated Resume to:

    [email protected] and text the word "APPLIED" for Ms. G at 856-489-5951
  • Valid City, State or Zip Code: Greenville
    Job Type : Contract
    Date: Sunday, 28 June 2020
    Manpower has immediate openings for Customer Service / Collections reps in Greenville, SC

    What's in it for you?
    * The safety and convenience of working from home temporarily
    * Weekly paycheck
    * Training and company laptop provided
    * Opportunity to develop new skills and gain valuable experience at a leading company

    What will you be doing?
    * Developing an understanding of debt management counseling, negotiation skills, and the company's financial products
    * Providing customers with information and options as appropriate
    * Determining the reason for account delinquency and using established methods and procedures to negotiate and collect payment
    * Evaluating routine problems and solving them using available information and resources

    What will you bring to the job?
    * Excellent customer service skills; prior customer service, sales, mortgage, banking, loan, or collections experience is preferred
    * High School Diploma or equivalent
    * Effective and professional communication skills, including the ability to explain complex information in a way that is easy for others to understand
    * Computer proficiency, including strong documentation skills
    * Background check will be conducted
    * Applicant must live within 1 hour of Greenville SC
    *must be willing to work on a shifting schedule, Monday-Saturday

    Let's try to put an end to your job search by applying today. Contact RONA today by applying online, OR sending your resume to [email protected] OR calling 414.312.5144 ext 1887,

    We look forward to working with you!
  • Valid City, State or Zip Code: Jacksonville
    Job Type : Contract
    Date: Sunday, 28 June 2020
    Are you looking for stable full-time work that you can do from the comfort of your own home? Do you have strong customer service skills and live within one hour of Jacksonville? If so, Manpower has temp-to-hire positions that may be an excellent fit for your needs! Our client, an industry-leading financial organization, is looking to add multiple Debt Collections Specialists to its remote team.

    What's in it for you?
    * Stable full-time, temp-to-hire employment
    * The safety and convenience of working from home temporarily
    * Weekly paycheck
    * Training and company laptop provided
    * Opportunity to develop new skills and gain valuable experience at a leading company

    What will you be doing?
    * Developing an understanding of debt management counseling, negotiation skills, and the company's financial products
    * Providing customers with information and options as appropriate
    * Determining the reason for account delinquency and using established methods and procedures to negotiate and collect payment
    * Evaluating routine problems and solving them using available information and resources

    What will you bring to the job?
    * Excellent customer service skills; prior customer service, banking, finance, mortgage or collections experience is helpful
    * High School Diploma or equivalent
    * Effective and professional communication skills, including the ability to explain complex information in a way that is easy for others to understand
    * Computer proficiency, including strong documentation skills
    * Background check will be conducted
    * Applicant must live within 1 hour of Jacksonville, FL

    Let's try to put an end to your job search by applying today. Contact RONA today by applying online, OR sending your resume to [email protected] OR calling 414.312.5144 ext 1887,

    We look forward to working with you!
  • Valid City, State or Zip Code: Austin
    Job Type : Contract
    Date: Sunday, 28 June 2020
    Manpower is NOW HIRING Customer Service Support for well-known companies located in North Austin, Round Rock, and surrounding areas.

    With your experience in Customer service, we just might have the position you are looking for!
    Pay rates will vary depending on experience $14.00/hr.-$18.00/hr.
    Opportunities are temp to hire.

    Please create an account on manpower.com and call us ASAP @ 512-989-8999 for further details
  • Valid City, State or Zip Code: Franklin
    Job Type : Contract
    Date: Thursday, 25 June 2020
    Deliver a distinctive client experience
    * Successfully resolves questions inquiries from Financial Reps and clients
    * Takes of calls and anticipates future issues to avoid repeat calls and unnecessary call transfers
    * Serves as a trusted advocate for our Financial Representatives and partners with them to meet the needs of our clients.
    * Educates clients and Financial Representatives on our client website and self-service capabilities
    * Fosters a professional relationship with our clients to enhance brand loyalty
    * Exhibits skill in de-escalating servicing concerns
    * Achieves productivity standards and goals while maintaining the highest level of customer service
    Critical Thinking/Problem Solving
    * Handles phone and transactional responsibilities while maintaining a high level of confidential and personal information appropriately
    * Ability to multi-task between phone and casework/transactional duties with the high degree of accuracy and quality
    * Ability to work independently and with your team to consistently identify opportunities improve work progresses
    * Researches and evaluates possible solutions using available resources
    * Manages casework in accordance with area service and/or productivity standards
    * Adheres to strict confidentiality and privacy standards
    Change Agility
    * Welcomes change and embraces an environment where continuous improvement is expected from all employees
    * Demonstrates a willingness to shift work priorities to meet the needs of the business and customer demand
    * Identify opportunities for improvement and is an advocate for delivering viable solutions/alternatives
    Digital Savvy
    * Ability to perform keyboarding/computer skills accurately and efficiently
    * Demonstrated ability to use computer software packages, including Word, Excel, and PowerPoint
  • Valid City, State or Zip Code: Markham
    Job Type : Contract
    Date: Wednesday, 24 June 2020
     Provide customer support to client via all incoming support channels - Example: via telephone, email, chat and web channels
     Performing callbacks as required.

    REQUIREMENTS
     Excellent communication and customer service skills
     Understanding of system resources and allocation
     Minimum keyboarding speed of 30 WPM
     Flexible work style - ability to work shifts and weekends
     Professional work attitude, ability to learn
     Proficient in demonstrating ability to identify solutions based on established processes and procedures (e.g.HELP DESK Knowledgebase Tool)
     Accurately log all interactions via established business processes and tools


    HELPCENTRE 0 (BL)
    POSITION OVERVIEW/CORE TASKS
     Same as HELPCENTRE 0 CSC, with both written and verbal bilingual skills. This additional language skill is paid only if requested by IBM.

    HELPCENTRE 1 CSC (HDN)
    POSITION OVERVIEW/CORE TASKS
     Same as HELPCENTRE 0 Novice, plus
     Identify and/or coordinate hardware/software requests and offer solutions for IBM or customer accounts.

    REQUIREMENTS
     Same as HELPCENTRE 0, plus
     Learn and become knowledgeable of customer products and services
     Demonstrate effective soft skills, active listening skills, and ability to empathize with customer's situation.
     Act with sensitivity in all customer interactions
     Effectively manage length of calls/handle time
     Promote teamwork and contact center success
     Desktop Hardware and associated peripherals
     Microsoft Standard Office Products (Outlook/Word/Excel)

     Proficiency in navigating and configuring the OS
     Ability to function in multiple accounts with multiple skill set requirements
     Buyer requires testing on common call center requirements (Operating platforms, Service Desk Softskills, Commercial Off the shelf Products) and reserves the right to adjust the requested testing as needed based on latest technology in the industry.
     Supplier will review current testing on a semi-annual basis and provide recommendations on improvements to testing model.
     Passed the test with a minimum score of 70% and up to 84%

    HELPCENTRE 1 (BL)
    POSITION OVERVIEW/CORE TASKS
     Same as HELPCENTRE 1 CSC, with evidence of both written and verbal bilingual skills. This additional language skill is paid only if requested by IBM.

    HELPCENTRE 1 (ML)
    POSITION OVERVIEW/CORE TASKS
     Same as HELPCENTRE 1 CSC, with evidence of both written and verbal multilingual skills. This additional language skill is paid only if requested by IBM.

    HELPCENTRE 2 CSC
    POSITION OVERVIEW/CORE TASKS
     Same as HELPCENTRE 1 CSC, plus
     May be responsible for resolving more complex support requests.
     Able to provide support to new team members.
     Passed the test with a minimum score of 85%

    HELPCENTRE 2 (BL)
    POSITION OVERVIEW/CORE TASKS
     Same as HELPCENTRE 2 CSC, with evidence of both written and verbal bilingual skills. This additional language skill is paid only if requested by IBM.