We are looking for an Administrative Support Assistant in London, ON.

Role Description

The Administrative Support Assistant will be responsible for data entry of information received for new disability claims.

What's in it for You?
* 6 month contract with potential of getting into a permanent role
* Day shift 8:00 am to 4:00 pm Monday to Friday
* No weekends
* Clean and safe environment

What is the Job?
* Accurately and efficiently enter data from claims forms into disability system
* Ensure disability forms are routed to the correct team or staff member
* Setting up claimants using mainframe
* Working with Intake Coordinators and staff to ensure client specific needs are met
* Assist with other support functions as required

What Do You Bring to the Job?
* Excellent customer service skills
* Ability to work well independently and as part of a team
* Well developed organizational, time management and prioritization skills
* Proficient user in MS Office including Outlook, Word, Excel
* Strong typing and data entry skills
* Excellent communication skills
* Well developed problem solving skills

Select APPLY NOW and QUALIFIED applicants will hear from a recruiter within 48 hours.

Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.

Manpower is looking for Bilingual French -Administrative Assistant for a full-time work and an exciting client located in Winnipeg, Manitoba.

What's in it for you?

* $16.00 per hour, plus 4% vacation pay
* Paid weekly, every Friday
* Morning Shifts, Monday to Friday
* 7 months temporary role
* Potential for extension
* Possibility for permanent employment
* Safe, clean work environment

What is the job?

* Data entry
* Customer service
* Administrative task
* Data management
* Data processing

What do you bring to the job?

* High school diploma or equivalent is a must.
* Minimum 1-3 years of experience in an administrative role.
* Expert in Microsoft Office Suite MS Word, Excel, Access, and PowerPoint.
* Very detailed, accurate proofreading skills.
* Superb oral and written communication skills.
* Strong organizational skills.
* Ability to achieve KPI's and targets.
* Punctuality and dependability
* Minimum of 45 WPM with 90% accuracy is a must.
* Able to pass background checks is needed
* Will start on June 2021

We love referrals. Visit manpower.ca/referral to easily share this opportunity with friends and family and increase your compensation for each successful referral.

Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.

Workers' Comp Claims Examiner Job in Portland

Pay: 70-80k py Schedule: Flexible
Assignment Length: Projected through August 2022

We are looking for an experienced Workers' Comp Claims Examiner for a long-term assignment that is projected to last through August of 2022. Interested? Apply today.

Perks:
* Ability to work remotely or in the office
* Schedule flexibility
* Competitive compensation
* Access to health, dental, & vision benefits
* Maine earned paid leave

Duties:
* Analyzing & processing complex & technically difficult Workers' Comp claims
* Negotiating settlement of claims
* Calculates & pays benefits due
* Prepares state filings
* Manages the litigation process

Requirements:
* Bachelor's degree
* Professional certification in insurance/claims

Apply to this Workers' Comp Claims Examiner job in Portland. We look forward to connecting with you.

Apply Online: see below
Text: "CLAIMS" to 207.560.0928
Email: [email protected]
Call: 207.774.8258

This is a customer service position for the Disability Claims department and the person will work in a blended environment of phones and case work.

Deliver a distinctive client experience
* Successfully resolves questions inquiries from Financial Reps and clients
* Takes ownerships of calls and anticipates future issues to avoid repeat calls and unnecessary call transfers
* Serves as a trusted advocate for our Financial Representatives and partners with them to meet the needs of our clients.
* Educates clients and Financial Representatives on our client website and self-service capabilities
* Fosters a professional relationship with our clients to enhance brand loyalty
* Exhibits skill in de-escalating servicing concerns
* Achieves productivity standards and goals while maintaining the highest level of customer service
Critical Thinking/Problem Solving
* Handles phone and transactional responsibilities while maintaining a high level of confidential and personal information appropriately
* Ability to multi-task between phone and casework/transactional duties with the high degree of accuracy and quality
* Ability to work independently and with your team to consistently identify opportunities improve work progresses
* Researches and evaluates possible solutions using available resources
* Manages casework in accordance with area service and/or productivity standards
* Adheres to strict confidentiality and privacy standards
Change Agility
* Welcomes change and embraces an environment where continuous improvement is expected from all employees
* Demonstrates a willingness to shift work priorities to meet the needs of the business and customer demand
* Identify opportunities for improvement and is an advocate for delivering viable solutions/alternatives
Digital Savvy
* Ability to perform keyboarding/computer skills accurately and efficiently
* Demonstrated ability to use computer software packages, including Word, Excel, and PowerPoint

Empathy, flexibility, adaptability, customer service skills, computer/systems savvy, quick learner and motivated

Nice to have claims experience

We're thrilled that you are interested in joining us!

The Claims Processor is responsible for processing payments for property claims, issuing payments to multiple suppliers/vendors/insureds as well as auditing each invoice and claim to ensure approval has met standards and are within the contract guidelines.

Interested in learning more about this role?

Bring your High School Diploma (or GED) and 2+ years of customer service experience
Remote " Work from home"
Work Schedule will be CAT Hours due to seasonal high - 7AM-7PM M-F & 7AM-3:30PM on Sat/Sun when CAT season is slow hours will be 8AM-4:430PM
Competitive wages at $15.00 per hour plus overtime available
NOTE: This assignment will require you to have a computer or laptop, dual monitors, cellphone, and high-speed internet.

Manpower doesn't stop there! We also offer:

MyPath, a college tuition program that offers a free education up to a BS Degree
Skill Certification Courses specific to Call Center, Accounting and Team Lead roles
Recognition programs: A time to celebrate YOU and your accomplishments
Weekly paychecks
Health, dental and vision benefits as well as stock options
You will be expected to:

Handle various tasks associate with processing claims
Take inbound/outbound calls from insureds and speak in a professional manner
Handle multiple tasks by utilizing multiple applications to retrieve information
Complete assignments within specified timeframes
Clerical duties to include managing Sharepoint sites, calendars, email and data entry
Other duties as assigned
When is the last time you loved what you did and enjoyed going to work each day? Let us be that happy place for you! Stop your job search and apply today! We love referrals, so please share this job with friends and family.

The Policy Registrar is responsible for accurate and neat assembly of policy contracts, accountable for enclosing forms, appropriate notices, and/or brochures as required by the state regulations and established client procedure. Policy registrars inspect, assemble and mail all newly-issued policies, as well as unreported change and/or correction policies, or specific policy pages; in addition, you will handle final action correspondence, such as amendments, by including them in the policy contract mailing or referring them to the underwriter. In this role, you will: sort and match output for each policy number; review computer output for accuracy; compare key information on the policy specification pages against the original application papers, verifying completeness and accuracy; ensure necessary copies are included and that reporting requirements are met; refer errors to the responsible party for correction; miscellaneous duties, as necessary.

Requirement of minimum 1 year experience with Policy assembly or inspection or related experience.

Ability to handle fast-paced high volume work on a rigid schedule with high degree of accuracy.

Ability to prioritize work and use good judgment and follow through in completing assignments.

Demonstrated keyboarding skills required.

Ability to handle confidential data in a manner consistent with privacy laws and regulations and client standards.

Physical duties require the ability to lift loads of up to 33 lbs.

Detail oriented, proven experience working in high quality control/inspection. Basic PC skills, outlook, excel, share point, slack, zoom.

REMOTE Telemarketer Part-Time

Manpower is currently seeking a Remote Part-Time Telemarketer. We currently offer several types of Virtual Interviews including connecting via phone, or video.

What is in it for you?
* Manpower utilizes Covid Safety Guidelines when starting work with any of our clients such as temperature checks, PPE provided, social distancing, staggered shifts, etc.
* Weekly paychecks
* Dedicated Recruiter that focuses on your career goals
* No cost college courses and work skill certification programs

What is the job?

* Telemarketing
* Ability to make 200 calls in a 3-hour period
* Flexible schedule
* $14.50 per hour plus bonus

What you bring to the job?
* Telemarketing experience
* Reliable and punctual
* Self-starter & detailed oriented
* Call center and customer service experience

Interested?
Click on the APPLY NOW button and hear from a recruiter within 24 hours. Or for more details, text Rosalie at 847-689-2217.

Share this job with friends and family and earn extra dollars for every successful hire.

ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.

Imaging Technician - $15.75
Bilingualism is mandatory

What is in it for You?

· Long-Term Contract
· COVID-19 Safe Environment

·What is the Job?

The purpose of this position is to provide the Business Units electronic images on a timely basis.
This role may be responsible for opening, preparing and sorting of all mail received slated for digital imaging and subsequent processing. Analyzing the content of the documents to identify what Business area/work type it belongs to (Individual Life, Wealth Management, Affinity, GSRS, Bank and/or Group.
Applying the appropriate tracking methodology for specific mail streams and processes. This role may also require performing document scanning responsibilities on high-speed scanners.
Also included may be responsibilities monitoring select work flow queues to trouble shoot imaging issues directed from Business Unit processing areas. Provide the appropriate level of QC.
Provide excellent quality customer service and acts as a liaison between Office Services and the Business Unit customers.
Maintain a consistent workflow with the ability to set priorities and work within tight deadlines to meet all Service Level Agreements, which in turn directly impact the ability of all Business Units to process their work.

· Task What Do You Bring to the Job?

- Strong organizational and time management skills for a high volume, deadline driven environment.
- Critical attention to detail and accuracy.
- Ability to recognize a wide variety of documents.
- Works well independently as well as in a team environment.
- Ability to manage fluctuating volumes of work and to set short term priorities.
- Working knowledge of AWD, CICS, Lotus Notes, IAS, Compass, InfoDirect.
- Excellent communication skills both verbal and written.
- Excellent customer service skills.
- Ability to maintain confidential information.
- Demonstrated PC skills.
- Proven knowledge of all BU doc types, and forms recognition.
- Experience operating office equipment and ability to trouble shoot minor hardware and software issues.

Select APPLY NOW to hear from a recruiter within 24 hours.
Share this job with friends and family and earn dollars for every successful hire.

Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.

This role provides support to our clients Credit Union's mission of delivering exceptional customer service by supporting the lending team.

This role provides timely, professional support to members, loan officers and the Credit Union Supervisor in the execution of all credit union loan services.

Professionally corresponds with members, co-workers and vendors verbally and in writing.

Use established systems and procedures to monitor the receipt and proper filing of required documentation including insurance, taxes, title reports and lien perfections.

This role may assist the teller staff with some filing and small phone support, no money handling.

Process paid off loans, sending the appropriate documents to the borrower and satisfying motor vehicle or real estate liens.

Assist customer service staff with teller operations, back office duties and phone support as

A minimal of 1 plus years of experience with excellent customer service and communication skills. Strong attention to detail skills and must be proficient with Microsoft Word and Excel.

Are you a professional bilingual with sales experience? Do you have good analytical skills and knowledge of insurance? If you answered yes, Manpower the perfect opportunity for you! Manpower has partnered with a leader in the insurance field in search of a Bilingual Customer Service Representative!

What's in it for you:
*Full time opportunity
*Weekly pay on Fridays
*Occasional seasonal bonuses (performance based)
*We are proud to offer FREE college tuition to our hard-working associates!
*Training certifications in some of the most in-demand job fields
*Dedicated support staff, always available to assist with your assignment needs.

Shifts and Pay:
1st shift Monday - Friday/9:00am - 5:00pm
Pay: $17.00 per hour

What You'll Do:
*Analyze financial information
*Prepare financial reports
*Review records of assets, liabilities, tax liability and profit and loss
*Interact with customers to provide information to inquiries about products and services
*Work with Account Specialists, Analysts, and Senior Managers regarding financial activities

What You Need to Bring:
*Fluency in Spanish and English
*Quality attention to detail
*Problem-solving and a can-do attitude
*Team and goal-oriented

Stop your job search and Apply Today. Do you need more information? Contact our Staffing Specialists at 224.399.4902.

We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath.

Recruiting for Intermediate Account Analyst for one of the leading Insurance Sector Company in Canada.

Intermediate Account Analyst is responsible for providing excellent broker service while reconciling Broker submissions, analyzing Premium and Suspense Activity. This role requires effective communication with internal underwriting business units to resolve discrepancies between billed and paid receivables. The Intermediate Account Analyst will collect broker billed premiums for the assigned group of National Brokers. This role also requires investigating, gathering and presenting solutions to relatively complex customer inquiries and provide prompt and effective Broker Service per department Service Levels.

What's in it for you?
* Full 3-months contract with an opportunity for extension
* Competitive pay rates
* Safe, clean work environment
* Work - Onsite (Markham)

What is the job?

* Provide internal customers with expert advice on Broker premium payment process, efficient processing and recording of premium related cash transactions, and monthly balancing of the cash received to paid receivables and suspense entries.
* Monitor and report collection results for the assigned group of Brokers, troubleshoot un-reconciled accounts and escalate issues and recommend process improvements.
* Record Broker statement and remittance history log, impact of late payment submission on the cash flow, and write off probability.
* Prepare and maintain material premium unpaid balance log, with detailed description of collection activity.

What do you bring to the job?

* College Diploma or University Degree majoring in Accounting/Finance/Business.
* 1-2 years of Accounts Receivable experience ideally within the insurance industry
* Prior experience in collections and reconciliation is an asset
* Advanced Microsoft office specially Excel (vlookups, formulas for reconciliation, sort, general spreadsheets, etc.)
* Strong analytics and investigative skills
* Excellent communication skills (verbal & written)
* Ability to work in a fast-paced environment with minimum supervision, and prioritize tasks based on importance level.

Select Apply Now and qualified applicants will hear from a recruiter within 24 hours.

We love referrals. Visit manpower.ca/referral to easily share this opportunity with friends and family.

Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair, and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.

Accountable for supporting an overarching communication strategy with channel, message, content and metrics coordination for the organization (Home Office and Field). This is an entry level role. Responsibilities include but are not limited to:

-Ensure planning and delivery of effective integrated communication solutions through collaborative working relationships with each functional area of Communications department and company-wide partners, as appropriate.
-Engage with variety of stakeholders (may include public relations specialists, writers, creatives, researchers, external consultants, business partners etc.) to plan, conceive, develop and implement communication solutions, including range of traditional and non-traditional venues, media, channels and tactics.
-Execute key aspects of communications strategies, with particular emphasis on writing key messages, supporting documents (news releases, FAQs, copy concepts, etc.), news articles, collateral, etc.
-Collaborate with the client relationship manager who is responsible for the overall health and growth of client relationships. Achieve client satisfaction with the quality and effectiveness of communication counsel, services and products in support of their business outcomes. Conduct periodic updates, and identify and implement improvements as appropriate.
-Ensure execution supports the communications strategies and achieves client objectives.
-Plan and/or manage the measurement of the effectiveness of communications support and/or return on communications investment.
3-5 years or more of experience.
Experience creating and executing communication plans; strong, dynamic writer; ability to simplify technical terms and make content engaging; agile to flex with dynamic work.

This role is remote to start, but will be required to be on-campus when we re-open.

***Writing Sample and past Communication Plans are required upon submittal (Candidates will not be reviewed without)***

Friendly. Personable. Ability to Multi-Task. Excellent Customer Service Skills. All these terms make up our Customer Support Representative who will assist the Car Sharing Team. The individual will have experience managing multiple simultaneous cases. And will set and manage expectations of peers and leadership.

Research the Avail Airports at https://availcarsharing.com/ and Avail Assist at https://availassist.com/. Allstate ranks 86 in the Fortune 500 group of companies. This is a very rare opportunity to be on the ground floor of a groundbreaking new industry - Avail.

Interested in learning more about this role?

Bring your Associate or Bachelor's degree and/or 2-4 years' experience in admin/clerical or call center support.

Possess the following attributes:
* Excellent verbal and written communication skills as well as strong organizational skills
* Strong interpersonal skills and the ability to work independently and in a team environment.
* Dependable with strong work ethic.
* Passionate about helping customers.
* Able to multi-task.
* Able to be flexible and adaptable in a fast-paced environment.
* Comfortable using Microsoft Office (Excel, Word, Outlook).

This job offers you:
* Business hours M-F from 8am-5pm CST
* Competitive wages at $26.00/hr.
* Work-from-Home Opportunity

Manpower doesn't stop there. We also offer:
* MyPath, a college tuition program that offers a free education up to a BS Degree
* Skill certification courses specific to Call Center, Accounting and Team Lead roles
* Recognition Programs - a time to celebrate YOU and your accomplishments
* Weekly paychecks
* Health, dental, vision benefits as well as stock options

You will be expected to:
* Process incoming fees (e.g. mileage, toll, fuel, etc.) and notify all parties involved.
* Process payment to all Avail Plus and Avail Plus Limited Offering participants.
* Pull together owner usage reporting (details on how vehicle was shared) and send it to owners.

When is the last time you loved what you did and enjoyed going to work each day? Let us be that happy place for you!
Stop your job search and apply today! I love referrals, so please share this job with friends and family.

Friendly. Personable. Ability to Multi-Task. Excellent Customer Service Skills. All these terms make up our Customer Support Representative who will assist the Car Sharing Team. The individual will have experience managing multiple simultaneous cases. And will set and manage expectations of peers and leadership.

Research the Avail Airports at https://availcarsharing.com/ and Avail Assist at https://availassist.com/. Allstate ranks 86 in the Fortune 500 group of companies. This is a very rare opportunity to be on the ground floor of a groundbreaking new industry - Avail.

Interested in learning more about this role?

Bring your Associate or Bachelor's degree and/or 2-4 years experience in admin/clerical or call center support.

Possess the following attributes:
* Excellent verbal and written communication skills as well as strong organizational skills
* Strong interpersonal skills and the ability to work independently and in a team environment.
* Dependable with strong work ethic.
* Passionate about helping customers.
* Able to multi-task.
* Able to be flexible and adaptable in a fast-paced environment.
* Comfortable using Microsoft Office (Excel, Word, Outlook).

This job offers you:
* Business hours M-F from 8am-5pm CST
* Competitive wages at $26.00/hr.
* Work-from-Home Opportunity

Manpower doesn't stop there. We also offer:
* MyPath, a college tuition program that offers a free education up to a BS Degree
* Skill certification courses specific to Call Center, Accounting and Team Lead roles
* Recognition Programs - a time to celebrate YOU and your accomplishments
* Weekly paychecks
* Health, dental, vision benefits as well as stock options

You will be expected to:
* Process incoming fees (e.g. mileage, toll, fuel, etc.) and notify all parties involved.

* Process payment to all Avail Plus and Avail Plus Limited Offering participants.
* Pull together owner usage reporting (details on how vehicle was shared) and send it to owners.

When is the last time you loved what you did and enjoyed going to work each day? Let us be that happy place for you!
Stop your job search and apply today! I love referrals, so please share this job with friends and family.

Responsible for tasks associated with supporting programs; includes full project support from clerical activities such as documenting processes and meeting support (initially will focus on this as a starting point) to activities that include SharePoint site build and maintenance, PowerPoints, Excel proficiency, and program tracking. Meeting support includes notes, tracking, organizing large meetings/conferences, set-up, and reporting. Documenting processes support includes creating documentation of tasks as well as write or edit project documents (such as Scope Definition, Risk Assessment, Requirements Definition), define and document project management processes and research issues, help build and maintain frameworks. Also manage change control and issue tracking (if applicable).

Typically requires 5 plus years' experience with all or most being in the project space/framework.

MS Office, notes, powerpoint slide deck creation, maintain project documentation, ability to coordinate with multiple team members, meeting scheduling

Customer Care Specialist
Manpower has partnered with one of the top employers in the market for Customer Care Specialist I.
Are you ready to work with a company that will give you other benefits aside from your paychecks? Assurant is looking for someone who can work with them for the role of Customer Service Representative.
* Pay Rate: $15.00
* Has 6 months and above CSR experience
* Temp-only with no end date - workers can apply for permanent positions as they become available - conversion from temp-to-perm will depend on attendance, performance and dept availability.
* Working from home but must be local to Miami office - will pick up equipment from Assurant on first day
* Will return to working in office eventually - return date estimated for some time in 2021
* Questionnaire is required for each candidate
What You Should Know About Assurant:
* We have been around for a while with our roots tracing back to 1892.
* We are a Fortune 500 company employing approximately 14,000 people in 21 countries.
* We are a global risk management company that provides specialty protection products and related services to safeguard against risks - and protect what matters most to our clients.
Why You'll love working with us.
* Friendly environment
* Good pay
* Work from home
* Paid Training
What you will be doing
* Handle in-bound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss.
* This role requires listening to our customer's concerns and showing empathy while resolving their issue.
* Because every customer is different we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges.
* You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.
* A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges. Training will be a combination of classroom, online and side-by-side observations.
Interested?

Select APPLY NOW and Recruiter will reach out within 24 hours

Stop your job search and apply today. Come see why our clients rely on us and see why our associates love working with us. We love referrals so please share our job with friends and family to potentially earn more $$$ in Referral Bonuses.
Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath

ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
Do you need more information? You can call me at 414-312-5144 ext. 1111 or you can email me at [email protected]

100% Telephone Support. Concise Communicator. Empathizer.

The Customer Care Associate will efficiently answer general claim inquiry calls for my client located in Woodridge, IL. The Associate will be identifying and directing escalated customers' concerns to the proper teams for timely resolution while providing an outstanding and compassionate customer experience.

Note: Due to the COVID-19 restrictions, this team is currently working virtually until further notice.
Interested in learning more about this role?

Bring your High School Diploma (or GED) and your 2+ years of professional communication experience to a job that offers you:
* A WORK SCHEDULE! (8, 10, 12 Hour Shifts Worked) - Subject to change
* Competitive wages at $15.00 per hour plus overtime available
* Business casual work environment, where suits are overrated!

Manpower doesn't stop there! We also offer:
* MyPath, a college tuition program that offers a free education up to a BS Degree
* Skill Certification Courses specific to Call Center, Accounting and Team Lead roles
* Recognition programs: A time to celebrate YOU and your accomplishments
* Weekly paychecks
* Health, dental and vision benefits as well as stock options

You will be expected to:
* Take Inbound calls from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards. Contact customers on newly established property claims. Accept inbound inquiry calls from customers on existing property claims.
* Hold a steady conversation with customers while showing interest, compassion and displaying empathy for the caller situation.
* Handle claim files (locate/request claim files, accurately and thoroughly documents customer interactions, contact other offices/teams, etc.).
* Perform clerical duties, including: data entry, filing paper documents, email, calendar management and word processing.
* Provide back-up for any support functions in the office.
* Complete all necessary forms, logs documents into the system and route them to the appropriate parties.

When is the last time you loved what you did and enjoyed going to work each day? Let us be that happy place for you! Stop your job search and apply today! We love referrals, so please share this job with friends and family.

Seeking a Sr. Content Strategist for a contract position lasting through 12/2021, working for a client in the insurance/financial services industry, located in downtown Milwaukee, working remotely.

Description:
As a Senior Content Strategist, you will use your curated content strategy knowledge and gift for language to design intuitive, delightful product experiences - helping users accomplish their goals while keeping focus on business objectives.

Our team is leading a major digital transformation, and our Senior Content Strategists are critical in delivering on our organization's total success by implementing content strategy methodologies and UX writing principles to formulate a consistent and unified voice across products.

What you'll be doing?
Implement content strategy methodologies to help plan for the creation, delivery and governance of useful, usable content.
Write clear, consistent, concise user-interface copy for customer, field and home office experiences.
Lead content team workshops to shape, maintain and evolve style guide (editorial, voice and tone, and standards guidelines) documentation.
Collaborate with research, UX and visual designers, engineers, product managers, and many others throughout the enterprise to deliver compelling UX solutions.
Use logic, hard data, and empathy to inform content choices that balance the needs of customers with business objectives.
Develop content processes to support a cohesive content ecosystem.
Act as a subject matter specialist, succinctly present and rationalize work to partners.
Use data and research to evaluate content's impact.
Help define a clear and repeatable process so the organization better understands how to work with the content strategy team.

Qualifications:
Demonstrable experience in the following areas:
- Content auditing/analyzing existing content and content ecosystems
- Defining and implementing taxonomies and content structures
- Content modeling
- Governing content
- Ability to help streamline narrative across multiple platforms and touch points with the goal to build templated content where possible.
- Strong writing skills and command of the English language (grammar, spelling and vocabulary).
- Proficient at UX writing or content design.
- Participates in and informs the intake and ideation process.
- Experience mentoring/informally leading others.
- Be an advocate for and adhere to brand voice, tone and style requirements and standards.
- Familiar with data-driven approaches that take into consideration business metrics, site assessment, competitive analysis, and research.
- Ability to balance multiple projects; adaptable to constantly evolving priorities.
- Ability to collaborate, seek clarity, and work independently to execute on tasks.
- Willingness to help teammates and learn from them.
- Strong work ethic and ability to maintain high levels of output.
- Openness to receive feedback/constructive critiques as well as provide it.
- Strong interpersonal, analytical, and organizational skill.
- Individual who enjoys working in collaborative environment.
- Can simplify difficult concepts and communicate them in an easy, understandable way.
- Influence partners and advocate for effective content solutions.

Overall responsibilities:
Customer Service & Communication -
* Provides quality customer service to field and home office staff in regards to compensation.
* Handles inquiries that are routine and can be handled according to clearly defined procedures; escalates as needed.
* Communicates clearly in an open, direct, and timely manner.
* Provides complete and accurate solutions to all customer needs with appropriate guidance.

Casework -
* Uses appropriate written communication, adhering to quality standards, to effectively and accurately complete routine cases.
* Makes appropriate decisions regarding the best form of communication based on the situation presented.
* Selects and modifies pattern letters and emails when necessary.
* Straightforward & Procedural

Teamwork -
* Responsible for accepting and giving regular feedback in an open and positive manner.
* Responsible for sharing pertinent information with other representatives which impacts the team.
* Identifies and shares ideas for process improvement.
* Attends and participates in all team meetings, trainings, and huddles.
* Builds constructive relationships with team members.
* A positive influence on team and department.
* Organize work and desk in a manner that will allow team members to easily locate casework when needed.
* Contribute to maintaining Job Knowledge & Documentation
* Train on New Topics

Requirements:

A year or more of work experience demonstrating a proficiency performing a variety of mathematical calculations and inputting accurate numerical and alphabetical data.

* Comfort working in a paperless, dual screen environment.
* Comfort working in Microsoft Office (Outlook, Word, Excel, OneNote)
* Proficiency in typing and data entry.
* Demonstrated skills in analyzing information, problem solving, applying concepts, making appropriate judgments, and appropriate use of escalation paths.
* Insurance Operations Experience is helpful.
* High level of organization and follow through.
* Able to identify and establish priorities to meet deadlines on multiple assignments.

Do you have above average data entry skills? Do you learn new computer systems quickly? Do you have a meticulous eye for detail? Are you looking for long-term, project-based work in the Hagerstown area?

Our client, the area's leading independent insurance agency, is in need of an experienced data entry operator to help with a data conversion project. You'll be reviewing 30,000+ records to ensure that the data meets specific requirements. Attention to detail is critical to ensure that records are transferred into the new system correctly. This project will also require the ability to manually transfer attachments to the new system once the conversion has taken place.

This position will offer:
* a set, consistent work schedule (8:30am-4:30pm, Monday-Friday)
* desirable hourly wage ($14/hr)
* professional working environment
* the opportunity to work independently

What we'll need from you:
* Experience with MS Office, particularly Excel
* Strong attention to detail
* Ability to stay focused while doing tedious work

Don't miss out on this opportunity to work with a great firm in the Hagerstown area. Apply today and let us reach out to you with more details!