• Valid City, State or Zip Code: Markham
    Job Type : Contract
    Date: Tuesday, 18 February 2020
    Our client, a leader in Automotive credit located in Markham is currently looking for a Insurance Associate. This position is responsible for answering inquiries from customers and dealers regarding automotive lease and finance accounts.
    Job Title: Insurance Associate
    Pay rate : $17.00/hr
    Temp to perm role

    What's the job?
    Responds knowledgeably to incoming calls from clients and/or their insurance representatives
    Makes outgoing calls to clients and/or their insurance representatives to obtain details of insurance coverage
    Accurately document client or insurance representative's comments and actions taken in customer's electronic file
    Sorts and processes incoming insurance mail
    Meets or exceeds quantitative and qualitative goals as outlined by department manager
    Responds to requests for assistance from other departments in a timely and efficient manager
    Provides back up support to receptionist and administrative associate, as required
    Works well as part of a team to ensure department targets
    Adheres to corporate policies and department Standard Operating Procedures (SOPs)
    Uses various software programs proficiently

    What do you bring to the job?
    University Degree or College diploma - a Business discipline preferred
    Superior communication skills in English and French
    Microsoft Office applications: Word, Excel
    Prior inbound customer service experience an asset
    Ability to work shifts between the hours of 8am to 8pm, Monday to Friday
    Rotating the evening shift (12-8:00) every 5th week. Its 4 weeks day shift, one week evening

    Apply today and send me your resume to Vidita.zinzuvadia@manpower.com . Not the job for you? Please feel free to refer a friend or family member you believe would be suitable and visit manpower.ca for more opportunities.

    As a leader in employment services, Manpower connects you to the right job - the job that fits not only your skills and experience, but also what's important to you. Whether you're just entering the workforce or making a career change, we have the resources to guide you through your journey, including expert career advice, an online assessment portal, and access to thousands of free courses and jobs opportunities. We're here to help you win in the world of work.

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Milwaukee
    Job Type : Contract
    Date: Tuesday, 18 February 2020
    Seeking a Project Administrative Assistant for a contract position lasting through 12/2020, working for our client in the insurance/financial services industry, located in downtown Milwaukee.

    Client offers free lunch daily

    Description:
    This is new work; organization has not tracked contingent onboarding previously to this level.

    Responsibilities:

    * Contractor will follow the onboarding of each contract worker. They need to view each onboarding request every day to view status, troubleshoot any delays, and assist with the communication of tasks to ensure onboarding is completed timely.
    * The worker will use a few systems, Fieldglass, Sharepoint Excel, and our internal onboarding system known as iRequest.
    * This person will need to be very thorough and outgoing.
    * All issues with onboarding need to be documented clearly to generate data- this person is creating source data from results they find.
    * The worker will need to ensure data is clean in our analysis so we can deliver quantitative results and make recommendations.
    * There will be a lot of administrative work. Guidance will be provided, but worker will need to work autonomously to perform the above tasks.
    * It is important that worker is successful in the above work so we can deliver a better experience to contingent workers and managers removing unnecessary work, issue avoidance and efficient onboarding.

    Qualifications:

    * Outgoing, hard worker, this will be a lot of administrative work, moving to systems and tracking where requests are.
    * A candidate with a proven record of "putting their head down", and getting a lot of work done and finding out what needs to be done and communicates well.
    * Experience with MS Office, Excel, SharePoint, Outlook
    * Experience with Fieldglass and iRequest would be a plus
  • Valid City, State or Zip Code: Honolulu
    Job Type : Contract
    Date: Monday, 17 February 2020
    Summary
    Serves as a liaison between clients, members and providers. Provides professional, thorough, accurate, and
    timely customer service and responds to a high volume of primarily routine telephone and other inquiries to and from
    members, providers, employer groups, and clients; and documents inquiries.
    Essential Duties and Responsibilities
    · Successfully responds to and logs routine telephone and other inquiries from members, providers, employer
    groups, and clients. Inquiries require knowledge in the areas of utilizing the plan, benefits, eligibility, claims,
    premium payment, and accurate completion and processing of forms and documentation.
    · Participates in the training process to develop skills and knowledge that will be utilized in performing essential
    duties.
    · Remains current on all changes to customer service policies, procedures and product information to accurately
    and consistently respond to inquiries. Attends meetings and training for updates.
    · Identifies specific questions, problems or concerns using clarifying questions and researching individual files.
    · Effectively accesses, interprets and analyzes internal policies and information maintained on computer
    databases, in resource manuals, and in various computer systems to resolve inquiries.
    · Accurately responds to and follows up on inquiries in a timely and professional manner that represents
    and our clients favorably through verbal and written communication. Refers escalated cases to a specialist or
    management.
    · Logs and tracks inquiries that require further action and maintains pending files to ensure resolution. Assists
    department until situations are resolved. Makes outbound phone calls as needed to resolve issues.
    · Investigates problems and complaints, including reviewing responses from other departments and supervisors.
    Determines appropriate resolution, including negotiating positive outcomes.
    · Assists with special or ongoing projects as assigned.
    · Identifies and notifies supervisors of client, member, and system issues or trends. Suggests solutions, quality
    improvements, or procedural changes.
    · Informs applicable departments of errors, including claims paid or denied in error, and requests adjustment or
    correction. Follows up on requests and ensures resolution.
    · Works independently with minimal supervision. Takes the initiative to effectively carry out daily responsibilities.
    · Consistently achieves departmental performance standards including problem-solving, decision-making, and
    logging calls.
    Other:
    · Must comply with Company and Departmental policies and procedures.
    · Performs other duties as assigned.
    · Must be present in the office to perform the job functions, except for external meetings and events, or unless
    authorized to work from home.
    · Job may be modified at any time.
    Supervisory Responsibilities
    This job has no supervisory responsibilities.
  • Valid City, State or Zip Code: Waynesville
    Job Type : Temporary
    Date: Monday, 17 February 2020
    Lead Generator
    Manpower-Waynesville NC
    Temporary - Part time position
    $10.00 per hour

    A local insurance company is looking to interview a professional individual with previous sales, telemarketing or customer service experience.

    Responsibilities
    * Greet and welcome guests
    * Be punctual and dependable-Attendance is a MUST
    * Perform clerical duties such as answering the phone, filing, photocopying, and faxing
    * Accept payments
    * Update address and contact information
    * Proficiency with MS Word and MS Excel preferred
    Requirements
    * Previous experience in telemarketing or sales required
    * Hands-on experience with office equipment (e.g. fax machines and printers)
    * Professional attitude and appearance
    * Solid written and verbal communication skills
    * Excellent organizational skills
    * Multitasking and time-management skills, with the ability to prioritize tasks
    * Customer service attitude
    * High School Diploma or GED
    * Ability to submit to and pass drug screen and criminal background check

    We love referrals. Visit www.manpower.com/referral to easily share opportunities with friends and family and increase your compensation for each successful referral.
    Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.Manpower.com/mypath
  • Valid City, State or Zip Code: Durham
    Job Type : Contract
    Date: Sunday, 16 February 2020
    Do you have Medical Claims Processing Experience?!?!
    If so, Manpower is looking for you to join our client in Durham!

    Requirements:
    MUST HAVE PREVIOUS Claims Processing Experience
    High School Diploma & Bachelors Degree

    Job Description:
    Reviews claims forms and documents for accuracy and completion and obtains missing information as necessary. Determines claims coverage by examining company records. Responsible for calculating claims amounts and submitting claims for payment. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Typically reports to a supervisor.

    Must have analytic skills, communication skills,
    Cannot take time off during 4 week training.

    Must be available, flexible and reliable.
    Training is 4 weeks

    Training hours: 9-4:30
    Shift after training: 8am to 5, with occasional approved OT to include possibly Saturday OT

    APPLY TODAY TO HEAR ABOUT THE NEXT STEPS!
  • Valid City, State or Zip Code: Honolulu
    Job Type : Contract
    Date: Thursday, 13 February 2020
    Summary
    Processes group and member enrollments; updates eligibility records and rates; audits and reconciles group accounts;
    responds to questions regarding eligibility, premium statements, and life insurance benefits by e-mail, fax, or phone;
    and processes transactions submitted electronically through Online Group Administration and other methods.
    Essential Duties and Responsibilities
     Processes member and group enrollments and updates, including benefits, coverage, and contact information; and
    maintains the comments and other screens in FACTS in an accurate and timely manner
     Sets up new group records
     Accurately codes applications and processes enrollments from Excel spreadsheets and other electronic methods
     Logs and closes records for enrollment applications in the add-on log
     Calculates and applies enrollment, termination, and other adjustments to group and member records
     Flags necessary letters and ID cards
     Processes eligibility letters daily
     Logs and tallies daily processing for monthly reports
     Audits departmental processing as directed, including Online Group Administration and new enrollments, to
    ensure completeness and accuracy
     Generates and prepares census and other reports
     Processes returned mail, including updating group and member contact information
    Other:
     Must comply with Company and Departmental policies and procedures
     Performs other duties as assigned
     Must be present in the office to perform job functions, except for external meetings and Company events
     Job may be modified at any time
    Supervisory Responsibilities
    This job has no supervisory responsibilities.
    Education and Experience
    High school diploma or GED is required. College degree; one year of experience in billing, administration, customer
    service, or a related area; or equivalent combination of education and experience is preferred.
    License or Certification
    None is required for this position.
    Knowledge, Skills, and Abilities
    Qualification
    Required or
    Preferred
     Strong data entry, analytic skills, and attention to detail Required
     Excellent customer service, organizational, time management, and verbal and written
    communication skills
    Required
  • Valid City, State or Zip Code: Honolulu
    Job Type : Contract
    Date: Thursday, 13 February 2020
    Summary
    Verifies, processes, and records financial data and provides accounting and administrative assistance to the
    Finance and Accounting Department in an efficient and timely manner.
    Essential Duties and Responsibilities
     Receives cash and checks and prepares daily deposits
     Compiles, prepares, and/or sorts documents and records such as vouchers, invoices, checks, receipts, and
    reports
     Prepares, reviews and analyzes financial and finance-related reports and documents
     Verifies and posts business transactions, such as funds received and disbursed, to the general ledger
     Maintains and updates inventory records of supplies and fixed assets
     Processes and maintains licenses, certificates and certain employee benefit records
     Maintains and reconciles petty cash
     Assists with monthly general ledger closings and audits
     Uses various software applications to assemble, manipulate, and format data and reports
     Conducts accounting-related research, verification and data analysis
     Answers vendor, employee, and other inquiries
     Performs various computations and clerical tasks such as faxing, photocopying, typing, scanning and filing
     Assists with obtaining quotes from vendors, preparing purchase orders, placing orders, reviewing samples or
    proofs, and verifying receipt of orders
     Operates the main switchboard on a backup basis
     Composes, proofreads, edits and revises policies, procedures, documents, technical manuals,
    correspondence, memos, etc.
     Maintains records through filing, retrieval, retention, storage, compilation, coding, updating, and purging
    Other:
     Performs other duties as assigned
     Must comply with Company and Departmental policies and procedures
     Must be present in the office to perform the job functions, except for external meetings and events
     Job may be modified at any time
    Supervisory Responsibilities
    This job has no supervisory responsibilities.
    Education and Experience
    High school diploma or GED is required. Associate's degree (A.A.) or equivalent from two-year college or technical
    school; one year related experience and/or training; or equivalent combination of education and experience is
    preferred. Bachelor's degree (B.A./B.S.) in Business or Accounting is preferred.
    License or Certification
    None is required for this position.
    Knowledge, Skills, and Abilities
    Qualification
    Required or
    Preferred
     Knowledge of general accounting principles and practices Required
     Excellent customer service, organizational, time management, and verbal and written
    communication skills
    Required
     Strong analytic skills and attention to detail Required
     Work independently and in a team environment Required
     Read and interpret documents such as procedure manuals; write reports and
    correspondence; and speak effectively with customers and employees of the organization
    Required
     Calculate figures and amounts such as discounts, interest, commissions, proportions, and
    percentages
    Required
     Solve practical problems and interpret a variety of instructions furnished in written, oral,
    diagram, or schedule form
    Required
     Intermediate-level proficiency in Microsoft Word and Excel
     Proficiency with a 10-key calculator
     Experience with Internet Explorer or similar web browser Preferred
     Proficiency in Quick Books
     Basic proficiency in Microsoft Outlook

  • Valid City, State or Zip Code: Honolulu
    Job Type : Permanent
    Date: Thursday, 13 February 2020
    Summary
     Oversees and manages the day-to-day functions of the Account Management (AM) Department.
     Ensures the department's goals of creating a positive client experience and Key Performance Indicators
    are monitored and achieved.
     Assists the Vice President (VP) of AM in creating the optimal Client Experience and achieving company goals.
    Essential Duties and Responsibilities
     Strives to facilitate the retention of desired clients and cross-sell when the opportunity arises.
     Oversees and manages the full Client life cycle from new Client outreaches, ongoing maintenance, renewals,
    and terminations.
     Makes recommendations on improving the Client Experience.
     Identifies opportunities to improve existing or create new processes and procedures and assists with
    implementation.
     Fosters an interactive and collaborative work environment for the AM team.
     Trains new Account Managers.
     Ensures proper coverage of the line to meet monthly benchmarks.
     Monitors and maintains departmental voice mail and email correspondence daily, distributes messages, and
    ensures timely follow-up.
     Ensures is maintained for Key Performance, renewal, and campaign reporting purposes.
     Ensures the proper escalation pathways are followed.
     Maintains external broker database and contracts.
     Facilitates and distributes department meeting agendas, minutes and sign-in sheets, and submits
    documentation to the Quality Management Department at least quarterly.
     Assists with suggested communications for monthly broker and employer emails.
     Assists with implementation of campaigns
     Monitors Account Manager performance; prepares performance evaluations in collaboration with the VP of AM.
     Drafts, revises timely, and maintains departmental policies, procedures, documents, training manuals, and job
    descriptions
    Supervisory Responsibilities
    Directly supervises employees in the Account Management Department. Carries out responsibilities in accordance
    with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training
    employees; planning, assigning, and directing work; evaluating performance; mentoring, rewarding and disciplining
    employees; conducting department meetings; approving time reports and requests for time off; and addressing and
    resolving personnel issues.
    Education and Experience
    High school diploma or GED is required. College degree; five years of experience in account management, sales,
    or a related area; previous management experience; or equivalent combination of education and experience is
    preferred.
    License or Certification
     Valid driver's license, personal vehicle, and no-fault auto insurance are required. Proof of license and
    insurance renewal must be submitted to Human Resources prior to each expiration.
     State of Hawaii Life and Health Producer License is preferred.
    Knowledge, Skills, and Abilities
    Qualifications Required or Preferred
     Intermediate proficiency in Microsoft Word and Excel Required
     Organizational, analytic, and time management skills Required
     Effective project management skills and able to consistently meet time lines Required
     Able to communicate effectively and manage a team Required
     Effectively communicate with clients, brokers, management, and employees
    at all levels of the Company
  • Valid City, State or Zip Code: Honolulu
    Job Type : Contract
    Date: Thursday, 13 February 2020
    Summary
    Processes and coordinates group quotes, enrollments, renewals, and rate reconsiderations.
    Essential Duties and Responsibilities
    Preliminary Quotes
    · Reviews and processes preliminary quotes
    · Distributes authorized preliminary quotes
    New Group Enrollments
    · Reviews and processes enrollment documentation for review
    · Distributes authorized final rates
    · Forwards completed group enrollment documentation to the Billing Department
    · Responds to enrollment inquiries from Account Managers and other departments
    · Maintains the Underwriting database
    Add-On Enrollment Applications
    · Reviews and processes enrollment applications from existing groups
    · Contacts internal/external brokers and clients regarding enrollment application inquiries
    · Updates and maintains the Enrollment Tracker
    Renewals & Reconsiderations
    · Prepares renewals for management review, taking into account loss ratio information and claims history
    · Researches and prepares information for review and decision-making in response to rate reconsideration
    requests
    · Prepares group renewal letters
    · Submits renewal reconsideration requests
    · Prepares reconsideration response letters for groups
    · Prepares rate breakdowns and options as requested by groups
    · Prepares and sends policy input forms to the Billing Department
    General
    · Works with Account Management, Billing, Customer Service, and other departments on rate, health plan, and
    benefit issues
    · Performs additional research as required
    · Cross-trains on New Group Coordinator job duties
    Other
    · Must comply with Company and Departmental policies and procedures
    · Performs other duties as assigned
    · Must be present in the office to perform job functions, except for external meetings and events
    · Job may be modified at any time
    Supervisory Responsibilities
    This job has no supervisory responsibilities.
  • Valid City, State or Zip Code: Honolulu
    Job Type : Contract
    Date: Thursday, 13 February 2020
    Summary
    Processes and coordinates HMAA group quotes, enrollments, renewals, and rate reconsiderations.
    Essential Duties and Responsibilities
    Preliminary Quotes
    · Reviews and processes preliminary quotes
    · Distributes authorized preliminary quotes
    New Group Enrollments
    · Reviews and processes enrollment documentation for review
    · Distributes authorized final rates
    · Forwards completed group enrollment documentation to the Billing Department
    · Responds to enrollment inquiries from Account Managers and other departments
    · Maintains the Underwriting database
    Add-On Enrollment Applications
    · Reviews and processes enrollment applications from existing groups
    · Contacts internal/external brokers and clients regarding enrollment application inquiries
    · Updates and maintains the Enrollment Tracker
    Renewals & Reconsiderations
    · Prepares renewals for management review, taking into account loss ratio information and claims history
    · Researches and prepares information for review and decision-making in response to rate reconsideration
    requests
    · Prepares group renewal letters
    · Submits renewal reconsideration requests
    · Prepares reconsideration response letters for groups
    · Prepares rate breakdowns and options as requested by groups
    · Prepares and sends policy input forms to the Billing Department
    General
    · Works with Account Management, Billing, Customer Service, and other departments on rate, health plan, and
    benefit issues
    · Performs additional research as required
    · Cross-trains on New Group Coordinator job duties
    Other
    · Must comply with Company and Departmental policies and procedures
    · Performs other duties as assigned
    · Must be present in the office to perform job functions, except for external meetings and events
    · Job may be modified at any time
    Supervisory Responsibilities
    This job has no supervisory responsibilities.
  • Valid City, State or Zip Code: Chicago
    Job Type : Contract
    Date: Wednesday, 12 February 2020
    Problem Solver. Forward Thinking. Crafter of Concise Communications.

    The Bilingual Customer Care Support Operations Specialist will act as an advocate for our client's participants while helping them with identity theft situations to determine escalation.

    Interested in learning more about this role?

    Bring your Bachelor's degree (preferred fields in English, Business or Marketing), ability to speak both English and Spanish and your 2+ years of professional experience documenting customer email responses. Possess the following attributes:
    * Dependable with strong work ethic.
    * Has a passion for helping customers.
    * Highly adaptable and focused on self-development.
    * Able to navigate multiple software applications.
    * Able to provide peer coaching and feedback.
    * Attention to detail and highly focused on task.
    * Excellent verbal and written communication skills as well as strong organizational skills.
    * Able to take ownership and make good decisions to ensure an excellent customer experience.
    * Strong interpersonal skills and the ability to work independently and in a team environment

    This job offers you:
    * A SET SCHEDULE! (8am-5pm)
    * Competitive wages at $20.00/hr.
    * Business Casual Work Environment, where suits are overrated!

    Manpower doesn't stop there. We also offer:
    * MyPath, a college tuition program that offers a free education up to a BS Degree
    * Skill Certification Courses specific to Call Center, Accounting and Team Lead roles
    * Recognition Programs-A time to celebrate YOU and your accomplishments
    * Weekly Paychecks
    * Health, Dental Benefits as well as stock options

    You will be expected to:
    * Assist with non-sales outbound calls from participants and employers; perform data entry; conduct remediation audits; and support product and application email responses.
    * Support one or more of the following: add to revenue stream through direct to consumer billing, fraud resolution, new customer builds, product and application support via email and client outreach initiatives via phone and other operational duties.
    * Assist with product questions and application troubleshooting via email.
    * Utilize strong written and verbal communication skills.
    * Demonstrate a high degree of empathy, compassion and professionalism.
    * De-escalate difficult client situations.
    * Collaborate with other client service professionals.
    * Demonstrate the ability to learn quickly and easily adapt to a constantly changing environment.
    * Champions change and innovation.
    * Perform quality assurance audits for customer care, implementation and account management.
    * Recognize gaps in the process and provide recommendations to management.
    * Provide supportive and useful quality review feedback to Privacy Advocates and Remediation Specialists.
    * Deliver a world class experience to external customers as well as internal.
    * Perform other ad hoc duties as assigned or required.

    When is the last time you loved what you did and enjoyed going to work each day? Let us be that happy place for you!
    Stop your job search and apply today! I love referrals, so please share this job with friends and family.
  • Valid City, State or Zip Code: Woodridge
    Job Type : Temporary
    Date: Wednesday, 12 February 2020
    100% Telephone Support. Concise Communicator. Able to Empathize.

    The Customer Care Associate will efficiently answer general claim inquiry calls for my client located in Woodridge, IL. The representative will be identifying and directing escalated customer's concerns to the proper teams for timely resolution while providing an outstanding and compassionate customer experience.

    Interested in learning more about this role?

    Bring your High School Diploma (or GED) and your 2+ years of professional communication experience to a job that offers you:
    * A WORK SCHEDULE! (8AM - 6PM or 9AM - 7PM) - Subject to change
    * Competitive wages at $12.50 per hour plus overtime available
    * Business casual work environment, where suits are overrated!

    Manpower doesn't stop there! We also offer:
    * MyPath, a college tuition program that offers a free education up to a BS Degree
    * Skill Certification Courses specific to Call Center, Accounting and Team Lead roles
    * Recognition programs: A time to celebrate YOU and your accomplishments
    * Weekly paychecks
    * Health, dental and vision benefits as well as stock options

    You will be expected to:
    * Take inbound calls from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards. Contact customers on newly established property claims. Accept inbound inquiry calls from customers on existing property claims.
    * Hold a steady conversation with customers while showing interest, compassion and displaying empathy for the caller situation.
    * Handle claim files (locate/request claim files, accurately and thoroughly documents customer interactions, contact other offices/teams, etc.).
    * Perform clerical duties, including: data entry, filing paper documents, email, calendar management and word processing.
    * Provide back-up for any support functions in the office.
    * Complete all necessary forms, logs documents into the system and route them to the appropriate parties.

    When is the last time you loved what you did and enjoyed going to work each day? Let us be that happy place for you! Stop your job search and apply today! We love referrals, so please share this job with friends and family.
  • Valid City, State or Zip Code: Chicago
    Job Type : Contract
    Date: Wednesday, 12 February 2020
    Problem Solver. Forward Thinking. Crafter of Concise Communications.

    The Customer Care Support Operations Specialist will act as an advocate for our client's participants while helping them with identity theft situations to determine escalation.

    Interested in learning more about this role?

    Bring your Bachelor's degree (preferred fields in English, Business or Marketing) and your 2+ years of professional experience documenting customer email responses. Also, possess the following attributes:
    * Dependable with strong work ethic.
    * Has a passion for helping customers.
    * Highly adaptable and focused on self-development.
    * Able to navigate multiple software applications.
    * Able to provide peer coaching and feedback.
    * Attention to detail and highly focused on task.
    * Excellent verbal and written communication skills as well as strong organizational skills.
    * Able to take ownership and make good decisions to ensure an excellent customer experience.
    * Strong interpersonal skills and the ability to work independently and in a team environment

    This job offers you:
    * A SET SCHEDULE! (8:00am-5:00pm)
    * Competitive wages at $20.00/hr.
    * Business casual work environment, where suits are overrated!

    Manpower doesn't stop there. We also offer:
    * MyPath, a college tuition program that offers a free education up to a BS Degree
    * Skill certification courses specific to Call Center, Accounting and Team Lead roles
    * Recognition programs: A time to celebrate YOU and your accomplishments
    * Weekly Paychecks
    * Health, dental and Vision benefits as well as stock options

    You will be expected to:
    * Assist with non-sales outbound calls from participants and employers; perform data entry; conduct remediation audits; and support product and application email responses.
    * Support one or more of the following: add to revenue stream through direct to consumer billing, fraud resolution, new customer builds, product and application support via email and client outreach initiatives via phone and other operational duties.
    * Assist with product questions and application troubleshooting via email.
    * Utilize strong written and verbal communication skills.
    * Demonstrate a high degree of empathy, compassion and professionalism.
    * De-escalate difficult client situations.
    * Collaborate with other client service professionals.
    * Demonstrate the ability to learn quickly and easily adapt to a constantly changing environment.
    * Champions change and innovation.
    * Perform quality assurance audits for customer care, implementation and account management.
    * Recognize gaps in the process and provide recommendations to management.
    * Provide supportive and useful quality review feedback to Privacy Advocates and Remediation Specialists.
    * Deliver a world class experience to external customers as well as internal.
    * Perform other ad hoc duties as assigned or required.

    When is the last time you loved what you did and enjoyed going to work each day? Let us be that happy place for you!
    Stop your job search and apply today! I love referrals, so please share this job with friends and family.
  • Valid City, State or Zip Code: Springfield
    Job Type : Contract
    Date: Monday, 10 February 2020
    Customer Care Specialist I

    Pay Rate Range: $13.00 - $14.00

    The role of a Customer Care Specialist is a key position within Assurant because you are the voice of our organization and clients. You are highly valued as our customer's primary point of contact and you care about helping others.

    Chance to be extended beyond End Date

    Temp to Perm: Yes. T zero attendance concerns and strong intangibles within the resource.

    * Uses computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer
    * They have adherence times and handle times to meet.
    * Handle in-bound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss.
    * Initially works in a single client /functional environment due to limited knowledge and skill set. More experienced associates will be involved in root cause analysis of more complex inquiries and will work in a multi-client or multi-functional environment.
    * This role requires listening to our customer's concerns and showing empathy while resolving their issue.
    * You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.
    * A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges. Training will be a combination of classroom, online and side-by-side observations.

    Personality skills: Because every customer is different we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges. Must be able to show empathy, have solid communication skills, sound analytical skills because they are speaking with homeowners and contractors. Someone personable, reliable, someone that can accept feedback and implement the corrective action immediately. Someone who easily adapts to change.

    Strong skills: Problem solving, critical thinking, effective and professional, verbal and written communication.

    The Ideal Candidate Will Have
    * Strong attention to detail
    * Love talking to people and ability to WOW customers on every call
    * Excellent verbal, written, and listening skills
    * Relentless drive to own the customers problem and resolve it
    * Ability to adapt well to change
    * Ability to work well in a fast paced work environment
    * Ability to think outside of the box to resolve problems
    * Ability to multi-task using technology, including call handling, loan level review and call documentation
    * Minimum high school diploma or GED, and 1 year work experience required
    * College degree with 0-1 year work experience, preferred

    What You Will Like
    * The diversity - every day and every customer is different
    * The opportunity to demonstrate your unique problem solving abilities to our customers and to the rest of your team
    * The difference in the value Assurant places on great customer service and the recognition you will receive from our customers and our leaders when you exceed our customer's expectations
    * Opportunity to learn, grow and advance within our fortune 300 global company
    * Competitive starting pay in a highly motivated pay for performance environment
    Qualification
    Must Have
    8am-9pm M-F & 8am-5pm Sat
  • Valid City, State or Zip Code: Northbrook
    Job Type : Temporary
    Date: Monday, 10 February 2020
    Detail-Oriented. Efficient. Organizer.

    The Roadside Provider Application Specialist (Data Entry Operator) will play an integral role in my client's efforts to digitally transform Allstate Roadside operations in Northbrook, IL.

    Interested in learning more about this role?
    Bring your High School Diploma (or GED) or higher degree and your 2+ years of professional administrative/clerical experience to a job that offers you:
    * Stable Hours: Mon. - Fri. 8:00am-4:30pm
    * Competitive Wages at $17.00 per hr.
    * Business Casual Work Environment, where suits are overrated!

    Manpower doesn't stop there! We also offer:
    * MyPath, a college tuition program that offers a free education up to a BS Degree
    * Skill Certification Courses specific to Call Center, Accounting and Team Lead roles
    * Recognition Programs-A time to celebrate YOU and your accomplishments
    * Weekly Paychecks
    * Health, Dental Benefits as well as stock options

    You will be expected to:
    * Receive 5 to 10 new provider applications per day. Current pool consist of 7,000 applications.
    * Manually key these applications into Microsoft Excel spreadsheets which can subsequently be imported into Salesforce.
    * Possess strong attention to detail and a drive to get things done efficiently. The information entered from the applications will be used to identify potential fits for the client's network of preferred tow providers therefore accuracy is important.

    When is the last time you loved what you did and enjoyed going to work each day? Let us be that happy place for you!
    Stop your job search and apply today! We love referrals, so please share this job with friends and family.
  • Valid City, State or Zip Code: Franklin
    Job Type : Contract
    Date: Wednesday, 29 January 2020
    We are seeking an Underwriter Support Consultant for a contract position lasting through 02/2021, working with our client in the insurance/financial services industry, located in Franklin, WI.

    Description:
    In this role, you will complete review life insurance applications and related documents for completeness and correctness prior to underwriter assignment, according to an established process; review outstanding requirements and documents; resolve the majority of issues without escalation, identifying the need for special handling as appropriate; communicate with Financial Representatives to obtain missing information; expedite requests for additional information needed throughout the underwriting process, including Attending Physician's Statements; review HIPAA authorizations, research medical provider information; and communicate case details in a timely, professional and confident manner using tact and diplomacy while being pleasant and courteous.

    Free lunch and parking

    Qualifications:
    * Associate Degree and/or equivalent combination of education and experience.
    * Minimum of two years of experience in a professional environment.
    * Experience using multiple computer applications simultaneously with excellent keyboarding/typing skills required.
    * Proven ability to problem solve and act independently.
    * Attention to detail with the demonstrated ability to apply sound judgment in the application of procedure and guidelines.
    * Strong written and verbal communication skills required.
    * Demonstrated organizational skills with the ability to independently recognize priorities and meet deadlines with high quality results.
    * Knowledge and understanding of the insurance industry desirable.
    * Any knowledge related to operations and insurance would be a plus.
  • Valid City, State or Zip Code: Springfield
    Job Type : Contract
    Date: Wednesday, 29 January 2020
    Manpower has immediate opening for Customer Care Specialist in Springfield, OH.

    What's in it for you?
    o Start Date: ASAP
    o Hire Percentage: 98% chance to extend an offer
    o $13.00 - 14.00 per hour
    o Shift: TBD
    o Temp-to-Perm
    What is the job?
    * Uses computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer
    * They have adherence times and handle times to meet.
    * Handle in-bound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss.
    * Initially works in a single client /functional environment due to limited knowledge and skill set. More experienced associates will be involved in root cause analysis of more complex inquiries and will work in a multi-client or multi-functional environment.
    * This role requires listening to our customer's concerns and showing empathy while resolving their issue.
    * You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.
    * A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges. Training will be a combination of classroom, online and side-by-side observations.
    What you bring to the job?

    * Customer care experience
    * High School Diploma or GED
    * Ability to pass the drug test and background check

    Stop your job search and apply today. Send a copy of your resume to rimajoy.centeno@manpower.com. Do you need more information? Contact our recruiters at 414-312-5144 ext. 1848. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Valid City, State or Zip Code: Albany County , Warren County , Rensselaer County , Schenectady County , Saratoga County
    Job Type : Temporary
    Date: Monday, 27 January 2020
    This is an excellent opportunity to get your foot in the door with one of Schenectady County’s best known employers. We presently have temporary openings working M-F 1st shift for Claims Examiners. But if you are one of the superstars our customer has been known to extend job opportunities to those that really shine while on assignment with them. Starting pay is $14.75hour. Multiple openings available! Located on public transportation route. In this office role as a Claims Examiner you will be processing medical claims, reviewing and ensuring the accuracy of all provider, member and claim line information for all claims for which the examiner is responsible. You will also review and ensure the accuracy of all changes to claim line information based on information received from other departments and in accord with available benefit information. To be successful in this role prior claims processing experience is strongly suggested. Individuals who are looking for an excellent career may submit their resume by email albany.ny.mp@manpower.com or if you are ready to apply, simply click 'apply'. Do you need more information? Call us at 518-459-2800