Client Service Delivery Lead

Our client, a leading organization in the technology services industry, is seeking a Client Service Delivery Lead to join their team. As a Client Service Delivery Lead, you will be part of the Infrastructure Managed Services department supporting the Technology Services team. The ideal candidate will have strong leadership skills, excellent communication abilities, and a proactive approach, which will align successfully in the organization.

Job Title: Client Service Delivery Lead

Location: Houston, TX

Pay Range:

Shift:

What's the Job?

• Lead the day-to-day delivery of Identity and Access Management (IAM) services, ensuring compliance with contractual obligations and SLAs.
• Oversee incident, request, problem, and change management activities related to IAM services.
• Monitor, analyze, and report on service delivery metrics and operational performance, driving corrective actions when necessary.
• Manage and develop the IAM delivery team, fostering a culture of collaboration, innovation, and continuous improvement.
• Build and maintain strong relationships with client stakeholders, providing regular updates and strategic guidance on IAM initiatives.

What's Needed?

• At least 10 years of experience leading IAM service delivery in an enterprise environment.
• Proven ability to manage client relationships, governance forums, and executive stakeholder communications.
• Hands-on experience with identity lifecycle management, access governance, RBAC, PAM, and authentication technologies.
• Experience working within ITIL-based service management frameworks.
• Strong analytical, problem-solving, and decision-making skills.

What's in it for me?

• Opportunity to lead strategic IAM initiatives in a dynamic environment.
• Engage with cutting-edge security technologies and practices.
• Work with a diverse and talented team committed to excellence.
• Contribute to impactful projects that enhance organizational security posture.
• Be part of a forward-thinking organization that values innovation and professional growth.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis and Talent Solutions. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.