CSR 1 - Case Services and Outreach

Our client, Public Health and Community Services is seeking a CSR 1 - Case Services and Outreach to join their team. As a CSR 1 - Case Services and Outreach, you will be part of the Field Operations and Enrollment Services supporting CA HCO program activities. The ideal candidate will have strong communication, a service-first mindset, and the ability to manage detailed enrollment workflows which will align successfully in the organization.

Job Title: CSR 1 - Case Services and Outreach

Location: San Francisco, CA

Pay Range: $20.00/hour

Shift: Monday to Friday, 8am to 5pm PST

What's the Job?

• Conduct face-to-face outreach and provide enrollment broker services to beneficiaries through group and individual presentations.
• Present Managed Care Options to beneficiaries and help them understand and use their health care plans.
• Support the enrollment and disenrollment process, including assisting with medical exemptions and waiver inquiries.
• Enter and transmit enrollment/disenrollment data in accordance with HCO policies and procedures, and document daily activity accurately in a Customer Relationship Management (CRM) database.
• Maintain positive relationships with county staff, community groups, and HCO clients; support ongoing training of county staff on the HCO program.

What's Needed?

• High School diploma, GED, or equivalent certification; knowledge of the community to be served.
• Computer literacy and ability to work with MS Office (Excel, Word, PowerPoint) and quickly learn new software programs.
• Type 20+ wpm and strong organizational, interpersonal, written, and verbal communication skills.
• Ability to travel throughout the county and surrounding counties as needed with a valid CA drivers license and evidence of insurance; driving is required.
• Fluency in threshold languages, including reading and writing ability, to support beneficiary communication needs.

What's in it for me?

• Full-Time Temp position for 3 months.
• Opportunity to make a direct impact through outreach, enrollment support, and beneficiary guidance.
• Virtual interview process.
• Structured daily schedule (Monday to Friday, 8am to 5pm PST) in an office environment with field/community event support as needed.
• Clear performance expectations and support through training and guidance for enrollment service responsibilities.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis, Talent Solutions and Jefferson Wells. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.