Customer Service Representative

Our client, a social services organization dedicated to supporting community well-being, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the customer support department supporting program applicants and recipients. The ideal candidate will have strong communication skills, empathy, and a dedicated work ethic, which will align successfully in the organization.

Job Title: Customer Service Representative

Location: East Hartford, CT

Pay Range: $21

Shift: Monday - Friday (8:00 to 4:30), Weekends OFF!

What's the Job?

• Answering inbound calls from program applicants and recipients related to social service programs.
• Accurately documenting all interactions with callers.
• Following scripts to ensure proper procedures are adhered to.
• Providing clear, complete, accurate, and objective information based on a full understanding of program requirements.
• Communicating trends in caller questions and concerns to call center leadership.

What's Needed?

• Must be at least 18 years of age or older.
• High School Diploma or equivalent; six months minimum experience in a call center environment; associate degree or higher can be substituted.
• Ability to pass a 30 wpm typing test.
• Successfully pass a criminal background check and drug test.
• Excellent verbal and written communication skills, with a focus on customer service.

What's in it for me?

• Full-time employment opportunity.
• Paid training to prepare you for success.
• Supportive work environment.
• Opportunity to make a positive impact in the community.
• Work schedule that allows for weekends off, promoting work-life balance.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis and Talent Solutions. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.