Customer Service Representative

Our client, a leading organization in facility management services, is seeking a dedicated Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Customer Support Department supporting facility operations and maintenance teams. The ideal candidate will demonstrate excellent communication skills, patience, and a proactive attitude, which will align successfully in the organization.

Job Title: Customer Service Representative

Location: Sandy Springs, GA (Remote work available)

Pay Range:

Shift: Days, Nights, Evenings (02:00-04:00)

What's the Job?

• Provide inbound customer service support via phone and email for facility-related inquiries and issues.
• Create and manage work order requests using multiple CMMS systems, ensuring accurate documentation.
• Coordinate with technicians and other departments to ensure timely resolution of service requests.
• Follow up with customers to confirm satisfaction and resolve any ongoing concerns.
• Maintain professional communication and promote positive relationships with internal and external clients.

What's Needed?

• High School diploma or equivalent.
• 2-4 years of customer service experience, preferably in a maintenance or facilities environment.
• Strong computer skills, including experience with CMMS and Office 365.
• Excellent verbal and written communication skills.
• Ability to remain calm and courteous when handling difficult situations.

What's in it for me?

• Opportunity to work remotely with a flexible schedule.
• Engage in meaningful work supporting facility operations.
• Develop valuable skills in customer service and facilities management.
• Join a diverse and inclusive team environment.
• Be part of a reputable organization committed to professional growth.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis and Talent Solutions. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.