Call Center Representative

Our client, a leading drone technology and customer support organization, is seeking a Call Center Representative (Inbound Customer Support) to join their team. As a Call Center Representative, you will be part of the Customer Support Department supporting customers and internal service teams. The ideal candidate will have strong communication skills, problem-solving abilities, and a customer-focused mindset which will align successfully in the organization.

 

Job Title: Call Center Representative (Inbound Customer Support)
Location: Sacramento, 
Pay Range: $18.00 per hour
Hours: 9am- 6pm Monday - Friday

 

What’s the Job?

• Answer inbound customer calls and provide professional, courteous customer support.
• Assist customers with drone product questions, features, specifications, and operational guidance.
• Troubleshoot basic drone equipment and software issues and provide product support.
• Document customer interactions accurately within the CRM system and respond to customer emails as needed.
• Escalate complex issues appropriately while maintaining customer satisfaction and achieving performance goals.

 

What’s Needed?

• High school diploma or equivalent required.
• At least one year of customer service, call center, or related experience.
• Proficiency with Microsoft Office, Windows operating systems, and computer applications.
• Strong verbal and written communication skills with excellent listening and problem-solving abilities.
• Ability to learn call center software, multitask effectively, and work in a fast-paced environment.

 

What’s in it for me?

• Consistent Monday-Friday schedule with no weekends.
• Opportunity to develop technical knowledge within the growing drone technology industry.
• Professional office environment with comprehensive training provided.
• Career growth opportunities for top performers, including potential long-term advancement.
• Supportive team environment focused on customer service excellence.

 

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

 

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis and Talent Solutions. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.