Customer Relations Representative

Our client, a leading organization in the service industry, is seeking a Customer Relations Representative to join their team. As a Customer Relations Representative, you will be part of the Customer Support Department supporting the Customer Service Team. The ideal candidate will have excellent communication skills, problem-solving abilities, and a compassionate approach, which will align successfully in the organization.

Job Title: Customer Relations Representative

Location: Claysburg, PA

Pay Range:  $18.50

Shift: 7:30 am to 3:30 pm, 7 days a week, 2 days in a row off every week, and every other weekend off unless you prefer the weekend.

What's the Job?

• Provide excellent customer service through various communication channels, including phone and digital touchpoints.
• Serve as the first line of support for routine customer inquiries and escalate complex issues appropriately.
• Assist customers with troubleshooting technical app and program issues related to mobile apps, online ordering, and loyalty programs.
• Help resolve payment system concerns, including transactions and preauthorization issues, at the store level.
• Document customer interactions accurately within the ticketing system and route inquiries to the appropriate departments.

What's Needed?

• Minimum of 2 years of customer service experience.
• Help Desk or Call Center experience preferred.
• Strong listening skills, empathy, and the ability to think creatively to resolve issues.
• Proficiency with various software and computer systems.
• High School diploma or GED required.

What's in it for me?

• Work in a dynamic environment supporting a reputable organization.
• Enjoy a consistent schedule with two days off in a row and every other weekend off or every weekend if preferred.
• Receive comprehensive virtual training via Teams to ensure your success.
• Be part of a team that values diversity, inclusion, and professional growth.
• Earn a competitive hourly rate of $18.50/hour.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis and Talent Solutions. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.