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Our client, a leading organization in the logistics and customer service industry, is seeking a dedicated Customer Service Representative to join their team. As a Customer Service Representative, you will be an essential part of the customer support department, working closely with team members to ensure exceptional service delivery. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a proactive attitude, which will align successfully within the organization.
Job Title: Customer Service Representative
Location: Bessemer, AL
Pay Range: $18.75 pay rate
Shift: Sunday - Thursday 9:00am - 6:00pm
What's the Job?
- Assist customers and business partners via telephone and email to resolve inquiries and issues
- Handle customer complaints in a calm, professional manner to ensure satisfaction
- Diagnose, assess, and resolve problems or issues related to deliveries and services
- Monitor progress of delivery routes to ensure timely and accurate service
- Process changes or cancellations to delivery orders and verify related documentation
What's Needed?
- Experience with Microsoft Office programs such as MS Project, Word, Excel, and PowerPoint
- High school diploma or equivalent
- 1-year related experience, preferably within a call center environment
- Strong customer service skills with the ability to resolve issues satisfactorily
- Solid multitasking and organizational skills to manage multiple responsibilities effectively
What's in it for me?
- Opportunity to work with a passionate and innovative team
- Potential for career growth within a supportive organization
- Engaging work environment that values diversity and inclusion
- Chance to develop valuable skills in customer service and logistics
- Supportive management committed to your success
Upon completion of waiting period associates are eligible for:
- Medical and Prescription Drug Plans
- Dental Plan
- Supplemental Life Insurance
- Short Term Disability Insurance
- 401(k)
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.
Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.
In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis and Talent Solutions. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.